Young people are reluctant to read the manual, and more than 10,000 people go to Taobao to find customer service every day

It is said that the life of young people has no instructions. When encountering electrical products that do not use, they will open Taobao to ask customer service. This summer, the popularity of the customer service of Taobao merchants also explains this: In July, the most inquiry household appliances are air conditioners. More than 10,000 people go to Taobao to find customer service every day: Can this air -conditioning remote control be locked? Children have been pressed around? Why is my air conditioner suddenly refrigerated? Is the remote control not responded?

According to the customer service of a air -conditioning brand, although the instruction manual is attached when installing the air conditioner, many people will not find any way of putting in the manual or not getting the problem. "Nearly half of the daily response questions are related to the function of the product, such as how the remote control is locked, how to drive the power -saving mode, etc. We will generally prepare some commonly used questions. Find the colleagues of the product line to answer, and finally the problem can be solved. "

According to incomplete statistics, in the past month, the most frequent products on Taobao's customer service are: air conditioning, sweeper robot, washing machine, refrigerator, TV. Although the current home appliances are becoming more and more intelligent and more rich in functions, for many "appliances Xiaobai", how to use these functions is the biggest problem. Opening Taobao to help customer service has become the first choice for many people.

Ms. Liu is a typical appliance Xiaobai. In the face of the newly bought electrical or electrical small failure, it is always at a loss. Until she finds that the customer service on Taobao can in addition to dealing with after -sales problems, it can also solve each of the use of electrical use of electrical use. Class problems. "Customer service is more than my husband's management. Now I can basically get a reply from the customer service in the use of electrical appliances at home."

In addition to the basic use of electrical appliances, how to install the cabinet, precautions for the use of cosmetics, etc., customer service can tell you clearly. Some netizens exposed their dialogue with customer service on social media: "What are these 16 Altman called? The children at home are testing me."

Netizens lamented: What else is universal Taobao customer service!

(Overview of the news Yanzhao Metropolis Daily reporter Li Chunwei)

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