Painting Civilization Haidian ｜ Before the end of the year, Haidian's "one -minute clock government service circle" will achieve full coverage

What is the "one -minute clock government service circle"?

Is the government service window further move forward

Enter the community

It is expanding the help office and agency business

Let residents run less

More optimized service

Improve social workers' ability and optimize the service environment

Make residents more convenient and more worry -free

On the eve of the Bayi Army Festival, the first batch of retired soldiers at the community of No. 69 House of North Third Ring Road, Huiyuan Road Street arrived. Zhang Chuanxiang, a veteran who got the preferential treatment certificate: "I didn't expect to be so convenient for the preferential treatment! Thanks to the staff of the neighborhood committee, and thanks to all measures to introduce now. It is really social progress and makes the people more happy."

Create a community service station "Almighty Social Work"

"In April this year, I received a call from the neighborhood committee and told me to start applying for a retired soldier's preferential treatment." Zhang Chuanxiang recalled: "The staff introduced to me in detail the proof materials that need to be prepared. Call the neighborhood committee and tell me to do it at 10:00 the next day. It will be done for more than 20 minutes the next morning. Then I wait for the certificate. More than 300 meters. Look, I called today to inform me that the preferential certificate was done. I walked here for 5 minutes, and I got the certificate in less than 10 minutes. It is really convenient. "

Xu Mingjing, the "Almighty Social Worker" of the Community Government Service Station, who handled Zhang Chuanxiang's business, told reporters that the handling of the preferential treatment certificate of the retired military affairs bureau was under the construction of the "one -minute clock government service circle". One of the service contents of the community government station, "Because there are many veterans in the 69th house, the community service station attaches great importance to this work. In order to improve the efficiency of the work and ensure the health and safety of the staff, we adopt the method of appointment to make an online appointment to make an online appointment. , On -site appointment and telephone appointment to better serve the staff. "

The concept of "Almighty Social Workers" was proposed and promoted during the construction of the "one -minute clock government service circle". According to Gao Zongfeng, director of the Garden Road Sub -district Government Service Center, according to the content of the construction of the "one -minute clock government service circle", the street government service center is building the construction of the talent team of the "all -around social worker" in full. "A 'omnipotent social worker' can handle and help the business required by the masses," so that the masses can effectively experience standardized, standardized, and high -quality services.

It is reported that in order to ensure the service quality of "all -round social workers", the government service centers of various streets and towns currently adopt on -site training answering questions, video conferences and other forms to implement unified training and unified assessment of staff in community service stations in the jurisdiction, and continue to carry out "Weekly Weekly Weekly Weekly Training, monthly assessment, and total ranking of military training activities really polished a all -round service team with "ask not to fall+all -around assistant".

At the same time, in terms of service content, "one is to sort out matters that are suitable for handling at the community government service window, so that the business that can only be handled in the street government can be done in the community now; Actively carry out convenient services such as the agency of the community's special groups to make an appointment, and promote the people to run from their own running to a special person to facilitate the handling of the masses. "Gao Zongfeng introduced.

More government services extend to the community

It is understood that the community government service station of No. 69 North Third Ring Middle Road on the North Third Ring Road Street is one of the first community service stations in our district to carry out the construction of the "one -minute clock government service circle". Enrich and enrich the content of government services, expand the business and agency business, create a new model of "all -around social workers" connection of the front desk, so that the community service station has achieved a "one -window" comprehensive acceptance model. "Full Window".

This year, in order to facilitate the people's nearby work, the District Government Service Administration Affairs Actively implements the spirit of the relevant documents of the Beijing Municipal Administration Service Bureau, organizes the standardized construction of community (village) government services in various streets and towns, and strives to build service specifications and comprehensive service specifications in the region throughout the district. The "one -minute clock government service circle" with a well -covered system.

Chen Lei, director of the System Construction Section of the District Government Service Administration, introduced: "At present, the construction of the" one -minute clock government service circle "in our district is steadily promoting. It is more convenient and fast to realize the masses to do things. "

In the community government service station of No. 69, the reporter saw that service matters, service guidelines, and related business service processes have special signs to explain in the station; complete. Gao Zongfeng introduced: "According to the relevant requirements of the construction of the" Clock Clock Government Service Circle ", we have started to carry out the environment of the environment of the street government service center and 27 community government service stations. Equipped with measures such as window hardware facilities, while improving the service level of the staff of the community (village) window, it provides a more convenient and comfortable service environment for the masses, and builds a new height of the community work "community work" in Huayuan Road. "

"Public opinion appeal" reflects the addition of channels

In addition, the launch of another new business sector also shows the attitude of humanized services for the community government service station in Huayuan Road Street.

"Under the guidance of the" One -minute Clock Government Service Circle "work, the WeChat public account of the 69th community opened the" public opinion appeal "function in this year." Zhou Jing, deputy station of the community service station of the 69th Court 69, introduced: "Residents encountered encounter Difficulties need the community assistance to solve it. It can be reflected to the community through the "public opinion appeal" function on the line. We will follow up and solve the needs of the masses in time. As of now, we will solve more than 40 community demands through this function, and publicly reply to 16 pieces through the platform publicly through the platform. , The phone responded to 30, the satisfaction rate was 100%. "" I live in the East 11 Building of the hospital. "The resident Huang Yujing said:" Today, I came to the service station to apply for a designated hospital for social security cards. After that, you can go there to see a doctor tomorrow, it is convenient. "

During speaking, Huang Yujing's designated hospital has changed under the rapid operation of "all -round social workers". She smiled and said, "I am a resident representative and volunteers. The comrades of our service stations are all young people. They are very serious about work. I like these young people very much and are willing to work with them to assist them. Do a good job of service work in our community. "

It is understood that according to the work specifications of the "one -quarter clock government service circle", at present, the community (village) government service stations in Haidian District are based on service models, service matters, service guidelines, service processes, online channels, visual logos and other "six unifications". As a standard of construction.

In terms of hardware, the streets and towns will gradually allocate office equipment such as high -mortar instruments, evaluations, etc. for the community (village) service stations, and produce and place external service signs. In terms of the system, it is led by the Street and Town Minsheng Security Office to establish and improve various rules and regulations such as the comprehensive service window management system, guidance and consultation system, help office office system, delay service system, and industry service specifications. The work system and industry service specifications are all on the wall, which facilitates the supervision of the masses.

At the same time, in order to ensure the efficiency and service quality, the government service centers of each street and towns also cooperate with relevant departments to prepare the guidelines of work, clarify the basic content of matters, procedures, application conditions, application materials, processing time limit, type of components, and other external. Public announcement.

"Our district has been exploring the work of standardized extension of government services to community (villages) since 2020. After two years of practice, under the strong promotion of the" folding project for private affairs "this year Twelve committee bureaus, sorting out the processes involving personal service matters, optimizing the process and successively extended relevant services to the community (village) government service station. "Chen Lei said.

At present, Tiancun Road Street, as a pilot, has completed the transformation and improvement of 27 community service stations in the jurisdiction, becoming the first street covered by the "one -minute clock government service circle".

Next, the Haidian District Government Service Administration will steadily promote the promotion of community (village) government service stations in each street and towns, and achieve full coverage of more than 600 communities (villages) in the district as soon as possible, allowing residents This community handles more businesses, and does not go out of the community to handle the business. By optimizing the service efficiency of the community (village) government service stations, standardizing service standards, improving the quality of service, the diversification of the masses and the "zero distance" of government services.

Reporter: Jingtian

Picture: Zhang Yicheng

Edit: Chen Naihe

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