Reporter tracking 丨 Winter warm summer no green sanitary cleaning is not timely ... multiple complaints of residents in the community directly point to property

Pomegranate/Xinjiang Daily reporter Ye Xiaomin

"There is no heating, greening to management, and sanitary cleaning in the winter corridor ..." On June 2nd, Zhang Peng, a resident of Fengheyuan Community, Urumqi Economic and Technological Development Zone (Tutun River District), in the "Pomegranate Cloud 12345" The message board reflects that there are many problems in the management process of community property companies, and the contradictions with residents are serious.

On June 7, the reporter came to District C, Fengheyuan Community, detour along the road of the community for a week, and found a sporadic garbage scattered around the trash can, and the ground around the trash can black. In the green belt, individual trees withered, some grass and land were exposed, and the green plants were not good. The reporter looked at the residents and found that the walls of many residents had traces of water soaking in water.

On June 7, the water insulation facilities were put on the water insulation facilities in the residents of the Urumqi Economic and Technological Development Zone (Tutun River District). Pomegranate cloud/Xinjiang Daily reporter Ye Xiaomin by Ye Xiaomin

"Are you a reporter?" On the open space between several buildings, many residents surrounded the reporters. You said and couldn't wait to reflect various problems in the community to reporters.

"There is no heating in the corridor, and the cold wind blows when it goes in and out in winter. There are still many residents' houses and water pipes." This is the problem that residents reflected the most.

The reporter saw that the glass in the corridor on the first floor of each unit in the community was covered with plastic film, and the heating wire with electric heating wire was wrapped on the heating wire on the heating pipe and the fire water pipe.

On June 7, some trees were dry and grassy in the Urumqi Economic and Technological Development Zone (Tutun River District) Fengheyuan Community. Pomegranate cloud/Xinjiang Daily reporter Ye Xiaomin by Ye Xiaomin

The resident Niu Huilan said: "In winter, the heating in the corridor is not running. Only the heating in the corridor in the first two years we moved in, and it was never before."

The reporter followed Xiang Wei, the owner of Room 204, Unit 28, Building 28, first came to the residents of his house. In the kitchen, the reporter saw the insulation facilities with electric heating wires on the sewage pipe network.

"There is no heating in the corridor, and the owner's check -in rate is low. In the winter of the winter, the water was frozen and the water was flooded from the 4th floor to my house. The thickest place in the family reached 1 meter." Xiang Wei first said.

On June 7, the water pipes of the residents of the Economic and Technological Development Zone of Urumqi Economic and Technological Development Zone (Tutun River District) were frozen and the walls were frozen, and the walls left after being soaked in water. Pomegranate cloud/Xinjiang Daily reporter Ye Xiaomin by Ye Xiaomin

After the reporter came out of the resident's house, the number of residents who reported to the reporter had increased. "There are our elevators, often failure. There is no signal in the underground garage, and there are high -altitude parabolic. There are no monitoring in the community, and there are ..."

After talking to residents for 1 hour, many residents who did not attend the problem and edited the problem into SMS to the reporter's mobile phone. The reporter came to Xinjiang City Building Property Co., Ltd. Fengheyuan Property Service Center with the problems reported by the residents.

Zhang Shuai, director of the center, explained that there was no heating in the building. From 2016 to 2018, the heating in the corridor was normal for two years in winter. The cost was borne by the property company, but the heating effect was not obvious. Later, the construction unit installed insulation measures to the pipeline in the corridor, and the property company also paid the corresponding electricity bills every year. Therefore, after heating becomes insulation measures, the heating facilities in the building stopped running. "If the residents need to restore the heating of the building, they need to share the heating fee of this part." Zhang Shuai said.

On June 7, the public facilities in the Fengheyuan Community of Urumqi Economic and Technological Development Zone (Tutunhe District) were not repaired in time. Pomegranate cloud/Xinjiang Daily reporter Ye Xiaomin by Ye Xiaomin

In response to the frozen sewer network in the owner's home, Zhang Shuai explained that the main reason is that the occupancy rate of residential buildings is low. The uninhabited residents did not follow the relevant requirements of Urumqi to run a wall -hung boiler in winter. This problem can only run the wall -mounted boiler at the same time as the occupancy rate increases, so that the temperature of the entire building body can be resolved.

In the problem of frequent problems of elevator failure reflected in the residents of the community, Zhang Shuai explained that this phenomenon mainly appeared in the community C. During the operation of this part of the elevator, the running speed and weight were slightly deviated. , Bringing trouble for residents. At present, the property company has contacted elevator manufacturers technicians to come to the door and issue a written report to residents.

The residents of the community report that there are many electric bicycle residents in the community, and it is inconvenient to charge. Zhang Shuai said that the incident has been coordinated with relevant units. It is expected that in the second half of this year, two districts in the community will be installed in two groups and 20 charging piles for residents.

When the reporter told Zhang Shuai's dissatisfaction with many residents' attitudes towards property services, Zhang Shuai said: "We will definitely provide standardized service training for more than 100 property service personnel to obtain the recognition of residents."

On the same day, the staff of Fengheyuan Property Service Center contacted the technical staff in the communications industry on the spot to coordinate and solve the problem of no signal in the underground parking garage of the community. At the same time, more than 30 issues collected by the reporter's on -site records one by one, and clearly stated that the property service center will coordinate the residents' demands in the past two days.

When the reporter left, Zhang Shuai said that if it is a property problem, it will be solved for residents as soon as possible. If it does not belong to the property, it will also help residents to contact relevant units to coordinate.

Reporter's note:

At the same time of service, you must also pay attention to the feelings of residents

Is the property service good? Residents have a scales in their hearts. During the interview, a resident always followed the reporter to feel the emotions of other owners with the reporter, and listened to the response given by the property service center. Many residents and reporters say: "Some things do not return to the property management. But why are there so many complaints and accusations on the property?" In the community, the residents' demands on the living environment will first look for the living environment. Property. Property must first do their jobs, but also pay attention to the feelings of residents. Maybe some residents do not understand some situations. They hope that the property can help them clarify the idea of ​​solving the problem. Some residents do not know who they should go to. They believe that the property has a way to help them find a solution to the problem. As a property, in the face of the problems reflected by the residents, we must do their best to do a good job of guidance and interpretation. It is responsible for it and do their best to do a good job. If it is not in the professional scope, do the emotional guidance and interpretation of the residents. The words and attitudes of the property determine the feelings, emotions, and even evaluation and satisfaction of residents to a certain extent. A mild attitude and convincing explanation, easier to get the understanding and recognition of residents. In this way, the property can get along with residents for a long time to build a beautiful home.

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