Rizhao Jianxian Market Supervision Bureau resolved consumer disputes and won praise

Qilu.com · Lightning News, July 29th News At 10 am on July 29, Mr. Li, a citizen of Jixian County, Rizhao City, sent a banner that embroidered one side of "loyalty to the public for the people, dedicated to the people" and sent it to the people of Jixian In the hands of Wei Daishan, the director of Yanzhuang Market Supervision Institute of the Supervision and Administration Bureau, he thanked Director Wei Dai Mountain and Comrade Zhou Zhongcui in his consumer dispute mediation and processing.

It turned out that many days ago, Mr. Li bought a bag of oatmeal in a preferential promotional activity in a shopping mall. After a few days of eating, he had vomiting and diarrhea after eating. Later, he had repeatedly found the commercial supermarket personnel to defend the claim for the rights of the business personnel. In desperation, Mr. Li complained to the county market supervision department with a mood of trying to see. The director Wei Daishan and Comrade Zhou Zhongcui who accepted the complaint attached great importance to this. The problem is difficult. After many communication efforts, the reconciliation of both parties has finally been reached. Mr. Li finally got the ideal result of the rights protection. After these two flags, in these two splendid words to express his gratitude and respect for market supervisors.

It is understood that in addition to regulatory foods, medicines, special equipment, product quality and safety, and the epidemic prevention and control of multiple formats, in addition to supervision food, medicine, special equipment, product quality and safety, they also shoulders the county's consumer complaint mediation, case report investigation and punishment, question consultation, etc. Responsibilities for the acceptance of complaints. During the work process, the bureau thoroughly implemented the county's general requirements for the spirit of "turning style, strengthening service, and promoting development", and fully understand the core essential of "developing the environment, the environment rely on the style, and the style of grasping the style." "Vigorously promote the" Five New Breakthroughs 'and High -quality Construction' Four Qian County ", comprehensively build a magnificent development blueprint for economic development of economic strong counties, famous cultural tourism cities, ecological cities, and vibrant cities". Divide development, strong work style, efficiency capacity, "expert", "waiter", "warrior" and "warrior" of service development, create a good development environment, and make every effort to promote the high -quality development of our county's economy and society.

As of the first half of this year, only one complaint was reported to accept one, and the county market supervision bureau accepted and settled 3,431, including: 2,457 acceptance of 12345 government service hotline system 2. 1,435 for help), 845 acceptance of 845 (690 complaints, reporting 155 complaints, 155 complaints), on -site and letter complaints and complaints reported 129 pieces. In all complaints and reports, except for 275 pieces of review and identification and identification, the scope of the bureau's authority returned, and the complaint report set rate was 100%, which was 177,100 yuan for consumers to recover direct economic losses. Consumers' trust and praise.