Yunpai Ballad ｜ China Eastern Airlines responded to passenger nucleic acid for 3 minutes and could not board the plane: the information of the Internet was not true

Cover news reporter Yang Jinzhu

On June 15, a video circulating on the Internet showed that a man was unable to board the plane for 3 minutes due to the 48 -hour nucleic acid test report. The man questioned that Eastern Airlines service staff was not reasonable.

How does Eastern Airlines respond to this? On June 16, the reporter learned from China Eastern Airlines that China Eastern Airlines had paid attention to the online information of MU6395 Chengdu Tianfu -Taiyuan Wusu flight on June 13. After verification, the information on the Internet is not true.

On June 13th, Flight MU6395, planned to take off at 9:15, and plan to land at 11:20. At 8:22 on the day, the three peer passengers arrived at the counter. Two of them were reported at 10 o'clock on June 10 (72 hours of oversized planning time). The landing time was 48 hours), and the report expired. On the 12th, the new nucleic acid did not results. It did not meet the local epidemic prevention and control regulations, and there was a risk of travel. The three passengers insisted on asking for actions together, and the on -site staff actively provided the passengers with services such as pre -duty machines and query report results.

At 8:52, check the results of the nucleic acid detection. The staff quickly guided passengers to pass the security check -up. Due to the long boarding port, when the boarding gate arrived at 9:06, the aircraft had closed the door according to the safety management regulations and could not be reopened. On -site managers patiently did a good job of communication and interpretation, arranged for the guest rooms to rest, and renamed the MU5642 flight at 12:05 on the day of the day.

Eastern Airlines will continue to do a good job in the normalization and control of the disease and control department, to provide good service services, provide passengers with a safe, convenient and comfortable travel experience, and express my sincere gratitude to the understanding and support of the majority of passengers.

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