Yueyang City fully promotes the construction of civilized windows

Yueyang Evening News All -Media (Reporter Chen Chu) The service window is the main position to show the image of the city's civilization. In Yueyang, a brilliant smile, a kind greeting, a warm help ... The quality services provided by each service window are the most beautiful scenery in the city.

In recent years, in the process of deepening the construction of civilized cities across the country, the service window of our city has continuously enhanced service awareness, innovative institutional mechanisms, starting from humanized meticulous and thoughtful services, regulating various service processes and requirements for the window industry, establishing civilization, politeness, smile, smile Good image of service.

Specific service areas, intimate special group service areas, warm maternal and infant rooms, high -efficiency "one -stop" online service centers ... On July 27, the reporter saw in the Yueyang Municipal Affairs Service Center. Many citizens came to handle their business, and the scene was in order. There are also several volunteers in "Red vests" busy guiding the masses and helping the agency business.

"The business is very convenient. As soon as you enter the door, volunteers take the initiative to ask the business you want to handle. The staff at the window is also very enthusiastic and tells me the materials I need to prepare in advance. Citizen Ms. Li told reporters after finishing business on the second floor.

It is reported that in order to further optimize the service environment and improve the satisfaction of the masses, in recent years, the Municipal Administration Service Center has continuously strengthened the internal and external environmental transformation, improved supporting facilities such as the hall window, convenience services, etc., and set up a guide to the guidance desk, volunteer service post, leisure waiting area area , Enterprise self -service area, multi -functional service area; improve the convenience of convenience services, equipped with wheelchairs of disabled people, medical first aid boxes, water dispensers, umbrellas, etc.; 11 vertical elevators and barrier -free channels; strengthen daily cleaning and cleaning, and build a "smokeless center". At the same time, in order to improve the service method, the center continues to innovate the working model. This year, a number of convenient civilization services such as "online service centers" and "special group service zone" have been opened to make the standard standards more accurate, older services are more temperature, and vigorously promote the construction of smart government service halls, implement mobile phones to implement mobile phones, and implement mobile phones. Intelligent transformation and upgrading of appointments, brushing the face, the prevention and control of the epidemic prevention and control, and the intelligent guidance office.

The service window of the Municipal Government Service Center is just a microcosm of the city's improvement of service windows and showing the image of urban civilization. The service windows of major banks, communications business halls, and other major banks in our city have also achieved meticulous service, efficient service, sound service mechanism, and clean work mechanism. High -quality and efficient service environment.

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