Haowangzhuang Town, Wucheng County, do a good job in the 12345 citizen's hotline around the "thing to solve"

In the modernization of social governance in the city, Hao Wangzhuang town adheres to serving the people as its purpose, enhanced political awareness and overall awareness, adheres to the people's position, starts with the small things around the masses, with the goal of "things to be resolved", and implement the "handling immediately. "Specific functions, adhere to the work principle of" the interests of the masses ", and do a good job of responding to the 12345 citizen's hotline.

The first is to build a strong work team. The deputy department -level cadres who have rich work experience and rich years are the director of the hotline office, and the cadres in charge of letters and visits and comprehensive governance are the responsible comrades. At the same time, personnel such as the judicial office, the legal adviser and the "two representatives and one member", etc., participated in the hearing and mediation of complex cases, providing talent support for the hotline in accordance with the law.

The second is the rational operation mechanism. In order to improve the efficiency of the hotline and implement the specific functions of the "immediately handling", Hao Wangzhuang Town has established a "hotline office -rural work film -hotline office" ultra -short -term closed -loop operation mechanism. The staff of the hotline office was assigned to the work film secretary as soon as possible. The work film secretary first communicated and answered the handling personally. If the work film cannot be solved, according to the difficulty of the case, it is coordinated by the main responsible comrades or responsible responsible comrades to ensure that the demands reflected by the masses get a satisfactory reply during the hotline processing cycle.

The third is to increase supervision and assessment. Focusing on the two major indicators of "satisfaction rate" and "solution rate", do a good job of screening. The first is to reduce the number of non -regulatory orders, and conduct a case of an work order for the appeal as an unsatisfactory request. The dealership is indeed an unsatisfactory work order, focusing on whether to explain to the masses to prevent the "one time"; the non -compliant work order for the people who are not understood by the masses are not strict or not. Order to be handled within a time limit and criticized the responsible comrades.

The fourth is to do a good job in the case. Hold a special analysis meeting of the hotline every month, analyze and review all the cases of the month, uniformly study the more prominent problems reported in the month, find out the crux of the problem, and avoid re -emerging in the hotline. The case handling the parties reported and praised, and summarized and refined; conducted in -depth research on the dissatisfaction and resolved cases of the results of the results of the results, dug the ideological roots and practical conditions, and seek the best results.

After the joint efforts of the staff, the heatline of the heat line has achieved certain results. The number of dialing of the hotline has remained continuously stable. The satisfaction rate of the hotline is steadily improved. Through a series of patient and meticulous work, it effectively entered the relationship between the group, and achieved the support and understanding of the masses, so that the hotline was not only speed, but also the temperature. It gave full play to the role of citizens 'hotline as the role of the masses' appeal to the "barometer". , Improve the level of precision and precision service for the people.

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