I just bought a new car for 9 days to drive and the brakes were failed.

"At that time, there were 5 people in the car, including my son who was less than 2 years old. As a result, I couldn't hang up the gear, and the brakes were also failed. I was scared!" During the driving process, it was faulty and could not drive normally. After the test of Mr. Ge's vehicle is the transmission leakage, the 4S shop said that it can repair or replace the gearbox assembly for Mr. Ge for free. Mr. Ge believes that there is a problem with the quality of the vehicle and insist on asking for a return or changing the car. The reporter's investigation found that there were other owners in our city who bought Biekion Kewei and had problems in use. The reporter interviewed the matter. I just bought a 9 -day car brakes and failed

On July 15 this year, Mr. Ge spent more than 200,000 yuan to buy a Buick Akion in Dalian Fosda Automobile Sales Service Co., Ltd. (hereinafter referred to as Fossida). Mr. Ge said that on the third day after buying the car, he felt a bit "not sensitive" when he drove the shift. Previously, Mr. Ge had a Buick car, and sometimes he would have such problems, so he didn't care too much.

On the afternoon of July 24, Mr. Ge drove on the Binhai Highway near Xietun, Wafangdian City. The institution was covered, and the result of smelling a boring smell, he immediately called the manufacturer's after -sales phone. "The customer service staff said that there was no problem, let me restart the vehicle, and observe it."

Mr. Ge started the vehicle again, because he was worried about the vehicle again, so he moved slowly, and the decision made him grateful afterwards. "During the driving process, the vehicle suddenly couldn't hang the gear, and the brake brake system was failed. There was no response to step on it. I was scared enough." Mr. Ge said. At that time, there were a lot of vehicles on the road. Traffic accident.

The owner wants to return and replace the car and be rejected

"Fortunately, there was a section of the road on the scene, and the speed of the vehicle was slow, and the vehicle began to slow down." Mr. Ge said that at that time he noticed that "please check the gearbox may be shifted in difficulty". Mr. Ge, who was driving experience, calmly responded, slowly parked the car on the side of the road, and then he took out a tripod and placed it behind the car.

"At that time, there were several people in the car, and there were large trucks and trailers passing by from time to time. It was really dangerous." Mr. Ge said that in addition to him and his wife on the car, he also had his father -in -law and mother -in -law and his son under the age of 2. A sweaty, fortunately, the speed was not fast at the time, otherwise the vehicle would be easily out of control, which caused a traffic accident. "Mr. Ge once again called the manufacturer's after -sales phone. That night, the vehicle was dragged back to Dalian.

Afterwards, Fosda conducted a test of Mr. Ge's car. "It is said that it is a gearbox leakage. Fosda only promises to repair it for free, but I can't accept this solution. This serious failure, almost caused the consequences of the destruction of the car, which has seriously threatened my personal safety. In addition, I worry that there are other hidden safety hazards in this car. " Fosda's evasion or car changed the car, but the two sides failed to reach an agreement.

Mr. Ge complained to the market supervision department, and the market supervision department intervened in mediation, but the two parties failed to reach an agreement. 4S shop: replaceable gearbox assembly

On the morning of July 28, the reporter called the relevant person in charge of Fosda. The other party said that on the evening of July 24, after Mr. Ge's car failed, they immediately arranged for a trailer to drag the vehicle back to Dalian. Later, the technician was tested for the rupture of the gearbox cover, causing oil leakage.

The solution provided by Mr. Ge is free maintenance. "As long as you change the cover under normal circumstances, considering that it is a new car, we have applied with the manufacturer to replace the gearbox assembly for Mr. Ge's car." The person in charge said.

Regarding Mr. Ge's requests such as replacement or withdrawal, the person in charge said, "This is the customer's rights, and our 4S shop will cooperate to solve it." Just after buying two months, we need to replace the gearbox assembly after two months.

The reporter's interview found that there were other owners in our city who bought Biekion Kaifave and had problems without a long time. In May of this year, Ms. Wen spent more than 200,000 yuan in another 4S shop in our city to buy a Buick Akiway, which was about a month. "No other problems, the car can be used normally."

Ms. Wen immediately called the manufacturer's after -sales phone. "The customer service staff said that it was a transmission problem, and let me go to the 4S shop to solve it. I drove the car to the 4S shop. Observe again. "

After another month, Ms. Wen discovered that the engine fault light of the vehicle was lit again. "I drove the car to the 4S shop again. After the staff put the lights, let me continue to observe." Ms. Wen said, Ms. Wen said, After about a week, the same problem occurred. "The 4S shop said that the mechanical valve body should be changed. I put the car in the 4S shop. After about a week, I changed it. On July 23, I took the car back."

On July 25, the same problem occurred in the car that had just been repaired for 2 days. Ms. Wen sent the car to the 4S shop for the fourth time. The solution given by the store, Ms. Wen said that she was unacceptable, "This car only bought for so long, it needs to be repaired, which will definitely lead to a decrease in the value of the vehicle. It is said that my situation is not in line with the conditions of the pour. "At present, Ms. Wen has reflected the matter to the market regulatory authorities. The reporter called the 4S shop staff on this, and the other party did not respond to the problem reported by Ms. Wen. Lawyer: The owner has the right to request a return

Without a long time when the vehicle is purchased, there is a problem, so does the owner have the right to refund the car? The reporter interviewed Lawyer Wang Jinhai at the Beijing Yingke (Dalian) Law Firm. He said that the seller must be responsible for the quality of the product purchased by consumers. Article 40 of the "Product Quality Law" stipulates that the product sold does not have the use performance that the product should have, and the product standard that is not explained in advance, does not meet the product standards indicated on the product or its packaging If the quality status of explanation and physical samples, the seller shall be responsible for repairing, replacing, and returning the goods; if the consumer who purchases the product will cause losses, the seller shall compensate the loss. Lawyer Wang Jinhai believes that if the products delivered are unqualified, according to the "Product Quality Law", it will "repair, retreat and change" three parallel parallels, and consumers can choose. According to the "Contract Law", the 4S shop has not been delivered to the owner's qualified products, and the owner can reasonably choose to ask the other party to bear the liability for breach of contracts such as repair, replacement, re -return, reducing price, or reward. Peninsula Morning Post, 39 -degree video reporter Tong Liang

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