Shenzhen Consumer Council publicly pushes 7 prepaid consumer credit information corporate credit information

On July 26, in order to further strengthen the social supervision of goods and services and promote the construction of the credit system in the consumer field, the Shenzhen Consumer Council (hereinafter referred to as the "Shenzhen Consumer Council") will not follow the agreed, not in accordance with the agreement. The credit information of the enterprise that refund the consumer prepaid and its main person in charge is pushed to the Shenzhen Public Credit Center to publicly disclose it through the Shenzhen Credit Network.

From January 1, 2022 to June 30, 2022, the Shenzhen Consumer Council received a total of 23,299 prepaid consumption complaints, a decrease of 24.69%from the previous month. , Account for 18.67%of the total pre -paid consumption complaints. In response to the problem of frequent "running" of pre -paid consumer operators, the Shenzhen Consumer Council reminds consumers:

1. Choose cautiously. Try to choose companies with long registered operations, large scale, complete licenses, and good market reputation for consumption.

2. Reduce risk. When choosing a prepaid consumption, you should reduce the prepaid quota and shorten the prepaid cycle.

3. Reserve evidence. Before signing the prepaid consumer service contract, carefully read the relevant membership rules, refund rules and other provisions, learn more about their own rights and obligations, and save screenshots of the event page, payment records and other related consumer rights protection vouchers.

4. Protecting rights in time. In the case of consumer disputes, you can complain to the relevant administrative department by dialing (0755) 12345, or through the "315 Consumer Link" small program, dial (0755) 966315 to complain to the Shenzhen Consumer Council.

The Shenzhen Municipal Consumer Council builds a joint disciplinary mechanism of "a dishonesty and restricted" in the method of credit push and supporting consumer prosecution. Do not infringe the legitimate rights and interests of consumers.

Attachment: 1. Credit push information

2. Legal basis

Attachment 1 The credit push information of the dishonest operator

(2) Participate in the formulation of laws, regulations, regulations and mandatory standards for consumer rights;

"Consumer Rights Protection Law of the People's Republic of China"

Article 37 The Consumer Association fulfills the following public welfare duties:

(1) Provide consumers with consumer information and consulting services, improve consumers' ability to safeguard their legitimate rights and interests, guide civilization, health, resource conservation of resources and protecting the environment;

(3) Participate in the supervision and inspection of commodities and services on the administrative department;

(4) By reporting, inquiring about the legal rights and interests of the consumer, make suggestions;

(5) Accepting consumer complaints and investigation and mediation of complaints;

(6) If complaints involve the quality of goods and service quality, they can entrust the appraisal of the qualified appraisal, and the appraiser should inform the appraisal opinion;

(7) Acts that damage the legitimate rights and interests of consumers, support the damaged consumers to file a lawsuit or file a lawsuit in accordance with this law;

(8) Demolition and criticism of the media that harms the legitimate rights and interests of consumers will be exposed and criticized through the media.

Article 53 If an operator provides goods or services by pre -collection, it shall be provided in accordance with the agreement. If it is not provided in accordance with the agreement, it shall perform the agreement or refund the prepaid in accordance with the requirements of the consumer; and the interest on the prepaid payment and the reasonable expenses that consumers must pay should be paid.

"Administrative Measures for Consumer Consumer Credit Credit Information (Trial)"

Article 9 The operator has one of the following circumstances, and if the circumstances are serious, it is included in the list of serious infringement of the legitimate rights and interests of consumers:

(1) The provided goods or services do not meet the requirements of protecting the person and property of property;

(2) Mixing, adulteration in products, fake confidence, charging in the next time, or impersonating qualified products with unqualified goods;

(3) Production of products that are eliminated by the country or sales that are eliminated or sold out of the country;

(4) Forgery of the origin of the product, forging or using the name and address of others, tampering with the production date, forgery or the use of certification signs and other quality signs;

(5) The goods sold should be inspected, quarantine without inspection, quarantine or forgery, forgery, and quarantine results;

(6) False or misunderstanding of goods or services;

(7) Rejects or delay the relevant administrative departments to order measures to stop sales, warning, recall, harmless treatment, destruction, stop production or service for defective goods or services;

(8) Repairing, re -work, replacement, return, repayment of the number of goods, refunding payment and service expenses or compensation losses for consumers, or the loss of compensation or loss of compensation;

(9) Invading consumer personality dignity, violation of consumers 'personal freedom, or the right to protect consumers' personal information in accordance with the law;

(10) For major group consumer complaints with more than 10 people, the operator deliberately delay or refuses to fulfill the responsibilities and obligations that should be assumed in the mediation agreement reached under the Host of the Consumer Council;

(11) The operator did not properly handle the prepaid card issued before the operation, and refused to settle the balance of the consumer card;

(12) Other situations that seriously infringe on the legitimate rights and interests of consumers.

(Zhang Ruijia)

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