Lanzhou power supply: "non -stop supply" during the epidemic period

"The children did not get through the phone, and I would not pay with WeChat, so I was afraid that the electricity bill would not stop the electricity. Thinking of the business hall to pay the fee, but the community will not be allowed." On July 26, the State Grid Lanzhou Power Supply Company Xigu Qiu Yingning, the manager of the power supply service class of the power supply company Zhu Yingning, received a call from Grandma Yang, who lived in Chenguang Community. "Don't worry. During the epidemic, the power supply company will not stop power. It is not too late to turn back the children's phone calls." Qiu Yingning said.

It is reported that from July 11th to July 31st, 2022, the State Grid Lanzhou Power Supply Company Xigu Power Supply Branch strictly implemented the government's "non -stop supply" policy requirements and adopted the arrears of customers affected by the epidemic in the area. The non -stop power stop, that is, the "warning SMS" is automatically sent to customers with a balanced balance than the early warning value, but the power outage is not implemented to ensure the normal power needs of customers.

For customers who have owed costs, under the premise of "non -stop payment", the branch combines the actual situation of community, village and town epidemic conditions to study and formulate a safe, flexible, effective, and warm service measures to recycle and pay the service measures, and vigorously. Promote online channels such as online State Grid, WeChat, Alipay, etc., and guide customers to pay online. During the suspension of business in the business hall, the branch arranged for the inspection of the ATM self -service payment terminal to ensure that the customer's 24 -hour recharge power purchase was not limited, and the inconvenience caused to the customer to the greatest extent.

At the same time, for small and micro enterprises, Xigu Power Supply Branch strictly implements the "Notice of the Office of the Leading Group of Gansu Province Promoting SME Private Economic Development Work on Implementation of Several Measures of Small and Micro -Enterprises to help small, medium and micro enterprises" (Gan ICBC [2022] No. 126) and other documents, and implement the measures of "arrears" during the prevention and control of the epidemic, helping small and medium -sized enterprises to relieve difficulties, and resolutely win the prevention and control of the epidemic.

Reporter: Ma Juan Correspondent: Wang Tianhe

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