Home appliance maintenance, where is the price marking?

July 1 this year

"Regulations on Optical Price and Prohibition of Price Fraud"

Formal implementation

Refine the market rules of the clearly marked price

recently

"China Consumer Daily" reporter's investigation found out

Home appliance repair industry

There is still an inconsistent price method,

The phenomenon of some accessories is not clearly marked

01

Price disputes often occur in home appliance repair

"Obviously good installation, the master came, but said that more than 300 yuan, such as installation fees and air -conditioning operating fees, is it reasonable?"

A few days ago, Mr. Chen, a consumer of Shijiazhuang, Hebei, reported to the reporter of "China Consumer News" that he bought an air conditioner at a price of more than 2,000 yuan on the Internet. 9th floor, high -altitude operating fees are required, in addition to increase the length of the connection tube, and also increase the fee. "I don't oppose the charges, but I should explain the charging items and charging standards in advance." Mr. Zhang said.

According to statistics from the Chinese Consumer Association's complaints, complaints on price issues have been declining year by year in the past two years. However, in terms of home appliances, the problem of charging is still an important factor in consumer disputes.

"Although industry organizations and enterprises currently make clear prices on related services and accessories, because home appliance repair is the field of cold concern, most engineers and consumers can hardly know the final cost of maintenance before engineers come to the door."

Tang Jiansheng, deputy secretary -general of the Shanghai Consumer Rights Protection Committee, analyzed that in this case, consumer after -sales service expenses are often obtained according to the initial quotation of enterprises or engineers. Consumers can easily cause complaints after maintenance.

Maintenance engineers have not fulfilled their obligations, and they can easily cause consumer disputes. On July 15th, the Tianjin Consumer Association issued a consumer warning No. 7 this year and exposed relevant rights protection cases, reminding home appliance repair companies to inform the real and comprehensive information of the company's responsibility.

It is understood that Mr. Ren Ren checked the number of inscriptions on the phone and agreed that the maintenance personnel came to provide the maintenance service of a brand refrigerator. After the inspection of the on -site maintenance personnel who claimed to be "Huizhong Technology Co., Ltd.", it was determined that it was "damage to the refrigeration compressor". Mr. Ren asked the other party to provide maintenance vouchers and bills, and the maintenance personnel were not provided. Subsequently, Mr. Ren contacted the manufacturer on the phone on the outside packaging of the refrigeration compressor product, and was told that the model's refrigeration compressor was 260 yuan/set. Mr. Ren contacted the maintenance personnel who requested that some expenses were not available, and complained to the Tianjin Consumers Association.

Chen Yunkui, director of the complaint department of the Tianjin Consumer Association, told the reporter of the China Consumer News that consumers have the right to request the content, specifications, and expenses of the operator to provide services when receiving home appliance repair services.

The operator provides home appliance maintenance services. In addition to the price marking, it should also issue a settlement list to consumers before settlement to indicate information such as the service items, prices and total charging amounts consumed.

It has not provided the real and comprehensive home appliance repair service information, the unsolved maintenance plan and the explicit price, and the lack of maintenance service lists, which infringed the legitimate rights and interests of consumers' right to know, the right to select, and fair transaction rights.

02

The universality of the accessories becomes difficult to pricing

Guo Chibing, vice chairman of the Presidium of the China Home Appliances Services and Maintenance Association, told the reporter of "China Consumer Daily", "The guarantee and maintenance of home appliances are actually determined at the beginning of its design." For example The length of several screws and screws determines the time of disassembly. For example, the location of the accessories that need to be repaired also determines the difficulty and operation time of the engineer maintenance. Therefore, enterprises should take the home appliance repair thinking before, and the product should be considered systematic, combined, and continued when designing product design.

"I think the maintenance costs publicized by the enterprise are divided into large repair, medium repair and small repair. It is more general. Why ca n’t you refer to the method of work hours for car maintenance and conduct more detailed service levels and price divisions?"

During the interview, some consumers raised such questions about the reporter of the China Consumer Daily.

Guo Chibing said that compared with automobile maintenance, the working environment of home appliances maintenance is not in repairing factories, but in consumers' homes, the maintenance conditions may be relatively large. Therefore, the maintenance time is difficult to determine. The engineer provides on -site services, and the on -site time will be affected by transportation and traffic conditions. Therefore, the maintenance cost of home appliances is divided into classification according to the difficulty of maintenance, and the on -site cost is charged at distance.

"China Consumer Daily" reporter learned that some home appliance maintenance projects still have problems with inconsistent pricing standards. For example, the air conditioner adds a refrigerant. At present, most companies are charged according to different product specifications. For example, Midea's air conditioner is less than 2 hp, a one -time fee of 140 yuan, if it is 2-3 horsepower, it will charge 200 yuan at a time. Some companies are also charged according to different air pressure. In this regard, some consumers believe that the number of refrigerants is different, and the fees are not completely reasonable. Some consumers believe that a few air -pressure refrigerant is added, consumers cannot check, and maintenance personnel will drill empty.

"The price bidding does not mean that the government or industry organizations can interfere in pricing, so the current unit of refrigerant on the market is difficult to unify the price." Say.

03 Multi -party jointly promoting the price marks yards

Recently, the Beijing Consumer Association issued the consumer reminder of home appliance repair consumption to remind consumers that after confirming the identity of the maintenance enterprise and maintenance personnel, we must learn more about the charging standards for maintenance projects and whether they can issue formal invoices in detail to prevent various types of "false falsehood Maintenance, over -repair ":

Inquiry on the official website to query regular after -sales sales

Inquiry for the business license of the maintenance enterprise

Check whether the maintenance personnel are regular

Learn about the charging standard of maintenance projects

Consume and keep the maintenance voucher

Rights and interests have been infringed to protect their rights according to law

"In order to promote the clear price price of after -sales service in the home appliance industry, in recent years, relevant institutions and home appliance companies have taken many measures." Zhao Jie told reporters that on July 1, the General Administration of Market Supervision issued the "clear bid price and prohibited prices for prices and prices. The Fraud Provisions, the "Provisions on Implementing the Price Price of Commodities and Services" and "Regulations on Price Fraud" issued by the National Development and Reform Commission were merged and updated.

The air -conditioning after -sales service charging instructions announced on the official website of a brand. Data picture

Since then, the China Home Appliance Services and Maintenance Association has established a clear price marker stipulates the national guidance group, and according to the industry's execution situation, three key tasks such as the key inspection of the walls and the hands in the hand, including supervising prices, releases, released Three new key tasks, including the industry price information and guidance.

"At present, most enterprises are implemented in accordance with the regulations of the significant price bid, but there are indeed problems such as on -site costs and inspection costs in the specific implementation process." Zhao Jie said that for the new price regulations of the General Administration of Market Supervision, Chinese home appliance services maintenance maintenance The Association will adopt methods such as urging enterprises to self -examination and self -correction, strengthen learning and training, and conduct inspection and guidance to promote the prescribed publicity and implementation.

Produced by Chinese Consumer Newspaper New Media Editorial Department

Source/China Consumer News · China Consumer Network

Reporter/Sang Xuezheng

Edit/Pei Ying

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