Signal Mountain: The problem is not to solve the work of the bank's service until it is reflected.

The bank service attitude is not good, and the news of deposits is easy to withdraw money and other news. It is not uncommon. In the first half of the year, residents' willingness to save deposits increased, and interaction with banks increased. However, not everyone will frequently go to the bank for business. Familiar, stumbling, if the bank cannot provide high -quality services, it will easily bring a lot of inconvenience to the masses and lead to a decline in word of mouth.

Netizens report that bank staff eats and drink in the lobby during work, only one service window is opened, and the aging service is not in place. It is inevitable to encounter it during the business process. However, the overall image of the store has begun to collapse from individual phenomena. Users will not run to each branch for comparison. Individual outlets naturally represent the bank's image in the hearts of users. When the bank is good, it is necessary to increase the implementation when the propaganda service is.

There are also many users consulting policy issues such as bank loans and repayments. Unlike individual phenomena, such situations are relatively common. In the bank lobby, why can't staff offline? It is normal for the people to not understand the policy by reflecting the problem. Therefore, misunderstandings have occurred and also reflected the service attitude on the side. Banks should pay more attention to the feelings of the people, and the services such as services will only take action to increase policy propaganda and prevent ordinary people from running around.

In addition to the work details, there are also additional loans when purchasing real estate. After multiple reflections, the bank gives a variety of answers, and the loan is not informed after the loan is canceled. Compared with the details in the previous service, an inexplicable loan is a big deal, not to mention the delay for a long time, and it is enough to let the bank's image be destroyed in the hearts of the user and it is difficult to trust. Similar historical leaves have a variety of problems. Some users have not resolved after many times they find relevant departments. For the rest of the users who have not spoken through the program and do not understand rights protection, their problems should be solved. In this regard, banks should reflect on how to do well, rather than using "drag" to solve the problem.

Similar issues, the longer the dragging, the greater the damage to the residents. Strengthening the supervision of bank outlets is very important. Pay attention to the issues that ordinary people are generally concerned. Listening to feedback, the policy landing can truly serve the people. Due to major contradictions in small problems, it is obviously not worth destroying the image.

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