Do not blindly believe in "live evaluation" on online shopping

The reporter recently learned from the Sichuan Provincial Market Supervision Bureau that the recent online commodity trading market is particularly active, involving 39.04%of the total number of complaints for online consumer, of which more than 42.67%of the complaint report objects are concentrated on online platform operators. The proportion in the total number has also continued to grow. To this end, the bureau reminds consumers to pay attention to the following four aspects on shopping on the Internet platform.

Careful understanding of operators' publicity information. Be careful before shopping, pay attention to product information, pay attention to whether the true quality of the goods and services is the same as the propaganda commitment of the operator, whether the operator uses unreal trading evaluation, do not believe in private commitment, do not believe in the promotion of absolute use of words, try to choose large -scale as much as possible , Mature online shopping platforms and sellers with higher credibility, pay more attention to the credibility, transaction records and transaction evaluation feedback of online stores in advance. At the same time, it is necessary to rationally treat promotions such as vouchers, discounts, and gifts from operators, and it is not attracted by prices that are not too low. For the discounts of discounts, the goods are more goods than three, search for more comparison, understand the price of the commodity market, and verify the authenticity of the discount.

Carefully understand the report of the operator's complaint. In order to objectively and truly disclose the complaint information of the operator, the Sichuan market supervision consumer complaint information publicity system has been officially launched. Consumers can pass the national corporate credit publicity information system (Sichuan) local channel, the Sichuan market supervision bureau portal website or direct direct website or direct Visit website (http://182.131.3.111:18090/) Enter the publicity system and query the complaint situation and the success rate of complaint resolution of complaints in the province in the province in the past year.

Take a closer look at the details of the return and after -sales service. Select the online platform operating qualification certificate, "Liang Zhao Liang Light Rule", good reputation, standardized service, and guarantee of after -sale in accordance with the law. Whether the main responsibility is clear, the responsibility of the refund and the freight freight, etc., to avoid the rules of elimination of the operator's abuse of no reason to return the goods. At the same time, consumer vouchers such as invoices, electronic orders, payment pages, transaction chat records, product promotion and service commitments, and watching live platform records are retained.

Pay attention to whether the value and price of the goods are basically matched. For "live shopping" and "Internet celebrities with goods", we must carefully choose online platforms and shopping channels. Do not blindly believe in "live broadcast evaluation". If you have too much price of similar products in the market, you should choose to buy carefully. At the same time, pay attention to check the quality parameters of the product and the shelf life, to avoid the merchants from "charging good" and selling counterfeit and inferior products. If it is a valuable product, it is best to recording videos from disassembly to use to protect rights.

Produced by Chinese Consumer Newspaper New Media Editorial Department

Source/China Consumer News · China Consumer Network

Reporter/Liu Ming

Edit/Duke

Supervision/He Yongpeng Ren Zhenyu

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