Yutian, Hebei: conveys the "heart" temperature with "zero" service

Since its establishment, the Real Estate Registration Center of Yutian County, Hebei Province has always adhered to the citizen -oriented orientation. It has accumulated a total of more than 180,000 real estate registration certificates. , Won the honorary titles such as the "Advanced Collective of Hebei Natural Resources System" and "Civilized Service Mobile Red Flag Advanced Unit", which created the province's outstanding county -level real estate registration "Yutian" brand.

Service acceptance of the "zero waiting" mass work is more "good". The whole process "No. 1, One Window, One Man" is the most authentic portrayal of the real estate registration of Yutian County. In 2021, Yutian invested 1.86 million yuan to conduct hardware transformation of the registration center. The office space increased from the original 180 square meters to 700 square meters. The service window increased from the original 12 to 31, and it was equipped with a series of smart terminal devices The hardware construction has reached the highest level of the same level in the province. The masses have achieved a leap from "unable to issue permits" to "Li equal", from "7 working days" to "90 minutes to settle".

The service method "zero push" mass work is more "worry -free". At the Yutian County Real Estate Registration Center, the masses generally reflect that "which window is a green channel." In order to open up the "last mile" of real estate registration, a "integrated window" composed of people from real estate registration, tax collection and other personnel has been established. The center can also prepare relevant information in advance, realizing the reform goals of "enter a door, hand over a set of materials, and run only once", and won the "winning units" and "advanced individuals" in the province's service window creation activities.

The service is "zero backlog", and the masses are more "comfortable". In response to the problems of many submitted materials and cumbersome review processes before, Yutian County Real Estate Registration Center shall be streamlined and compressed to the front conditions and processing time limit, and the transfer registration will be settled immediately, the first and general registration will be completed, and the mortgage registration will be 3 The end of the day; especially for the problem of "difficulty in applying for a certificate" for the old community, insist on not avoiding, not shelving, and not giving up. It has effectively resolved the problem of issuing a certificate of 13 "urgent and sorrowful" communities, promoting the depth of the unified registered registration work of real estate Carry out.

The quality of service is "zero errors", and the masses are more "assured." Focusing on providing optimal services, a series of management systems and business specifications such as the two trials and business are formulated and improved, and the "long -term education and training mechanism" and "daily business real -time visit evaluation mechanism" have been established. The special person implemented the "one -to -one" and "unlimited time" tracking handling, promoted "delay service" for non -working days, and actively reduced the registration fee of small and micro enterprises for 42,000 yuan; especially during this year's epidemic, it took less than 2 hours to take less than 2 hours. For the enterprise, the highest mortgage registration business was set up, and 10 mortgage registrations were completed within 5 hours. High -quality and efficient services were well received by the people present.

(Yutian County Party Committee Reform Office/Wang Guiwen)

Source: China Reform News

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