Digital empowerment, Weihai Rongcheng "unlock" a new scene of people's livelihood services

"May I ask the" line aging lines and cause the corridor cable burning and damage to the wall ', is it satisfactory to the process? "Recently, the social governance service center of Weihai Rongcheng City randomly dialed the return call. On the phone on the phone, I liked it again and again: "Satisfaction, satisfaction, very satisfied! The damaged walls were brushed."

The 12th Party Congress of the Provincial Party proposed that it is necessary to accelerate the modernization of social governance in the city. Focusing on the shortcomings and bottleneck restrictions that focus on grassroots governance, Rongcheng integrates service resources, sink management forces, strengthen work linkage, and digitally empower the modernization of the grassroots governance system and governance capabilities, and continuously "unlocks" a new scene of people's livelihood. Among the "2021 China Digital Governance Tujia County and City" list announced at the end of last year, Rongcheng City ranked fifth in the country. Since the beginning of this year, Rongcheng Social Governance Service Center has accepted 39478 demands of Minsheng, with a satisfaction of 94.9%of the masses.

15 demand platform "grid operation" to achieve "one -click whistle"

Behind the citizen's "satisfaction", there is a "one -click whistle" accelerated run.

On the same day, 10 minutes after receiving the call for the masses, Rongcheng City Social Governance Service Center sent the demands to the Huifeng Community grid of Yutou Street. The power supply company conducts fast maintenance, and the community volunteers will be newly brushed to the damage wall.

The reason why responded quickly and solved quickly, thanks to Rongcheng City's 15 online and offline demand handling platforms including "12345" government affairs hotline, Minsheng 110 command center, grid -based governance center, and digital urban management. The integrated platform of social governance, in accordance with the principle of "low time limit, high standards", establish 1773 issues of responsibility lists to clarify the responsible units and time limit for each type of problem. In this way, the previous multi -management and repeated problems were solved.

Relying on the integrated platform of social governance, Rongcheng City Innovation and Innovation and Powder Licensing Mechanism. "Blowing the whistle" is given all responsible units. Whether it is town, streets, villages, or departments, it can be co -organized by other units of "one -click whistle" as needed, or multiple departments can be whistled at the same time. As of now, Rongcheng launched a total of 4,319 whistle, of which 3702 were effective, involving a total of 94 units, with an average response rate of 91.4%on average, with an average satisfaction rate of 94.9%.

Online, the integrated social governance platform of Rongcheng has become the "strongest brain" for solving the demands of the masses. Offline, Rongcheng City also provides new ideas for the resolution of conflicts and disputes in the grassroots level -integrating political and legal and social governance resources, and creating a physical and professional social governance service center.

Public welfare lawyers have become the "legal adviser" requested by the masses. The 22 bank special mediation organizations have become contradictions and disputes "peacemakers" ... Entering Rongcheng Social Governance Service Center, here are set up including public legal services, psychological guidance, psychological counseling, psychological guidance, psychological guidance, psychological guidance, psychological guidance, psychological guidance, psychological guidance, psychological guidance, psychological guidance, psychological guidance, psychological guidance, psychological counseling, psychological guidance, psychological counseling, psychological guidance, psychological guidance, psychological guidance, psychological guidance, psychological guidance, psychological guidance, psychological guidance, psychological guidance, psychological guidance, psychological guidance, psychological guidance, The five major sections of contradictions, diversified resolving, people's livelihood demands, disposal and disposal, pre -complaint mediation, and rapid arbitration arbitration have made ordinary people "run at most".

Credit is an important means of social governance. Rongcheng took the lead in building a social credit system in the province and became the first batch of 12 social credit system construction demonstration cities in the country. The city's comprehensive credit index ranked first in county -level cities in the country for 4 consecutive years.

Relying on a good foundation of credit construction, Rongcheng Innovation has established a "volunteer + credit" mechanism, and organically integrates civilized practice with social governance in the new era, establishes a long -term incentive mechanism for the volunteer service of civilized practice to achieve rural autonomy, rule of law, and moral governance " Three governance fusion ". So far, the rural uncivilized behavior of Rongcheng City has dropped from 10 % to less than 1 %, and social contradictions and disputes have decreased by 22.8 %.

Smart city construction "overtime" for the happiness of people's livelihood

"Uncle, I bought some dishes today to make some delicious food for you." A few days ago, the staff of the home service center of the "Conch girl" home service center of Rongcheng City came to the elderly home of Tan Anzhuang, Tanjiazhuang Village, West Street. Old people cook, wash clothes, and clean.

The 12th Party Congress of the Provincial Party proposed that it is necessary to strengthen the construction of inclusiveness, basic, and bottom -up. The "Conch girl" home care and monitoring service brand created by Rongcheng has formed a smart pension service model combined with "Internet+Pension" offline. Feeling and gain.

On the large LED screen of the Rongcheng Civil Affairs Smart Supervision and Schedule, it is the indexes of elderly services such as the degree of self -care and the distribution of streets and towns. , Analysis and data analysis of the operation of the elderly industry.

According to the person in charge of the Rongcheng Civil Affairs Bureau, Rongcheng City conducted a census evaluation of more than 200,000 elderly people through the "Smart Pension" service platform to form a basic database of pension. The service items that are close to the needs of the elderly today are based on big data analysis. This also means that the services provided by Rongcheng to the special urn have moved from "bottom protection and rescue" to "moderate happiness support".

In addition, Rongcheng has explored the "Credit Management+Volunteer Service+Warm Cafeteria" model since 2019 to provide free lunch for elderly people in rural areas. At present, Rongcheng City has built 507 warm -hearted cafeteria, covering 65 % of villages, and serving 15,000 elderly people daily.

Like the elderly, medical treatment is also one of the hot spots of people's livelihood.Rong becomes a smart management platform for residents in the city to establish a full life cycle, and realize that the city and town -level public hospitals can share a card (electronic health card) for consultation.Through the card, the doctor can check the patient's medical records, medication, etc.Residents can also enjoy services such as obtaining information and reservation registration through mobile phone apps.Digitalization is also widely used in transportation, environmental protection, public security, civilization practice in the new era, and community governance.In Rongcheng, check the bus through the APP to take a bus; you can ask for help to intelligently retrieve the system on the taxi on the taxi;With intelligence and richness, the construction of smart cities in Rongcheng City has been comprehensively promoted.(Hi Weihai client reporter Du Xiaoying correspondent Li Zhongyun Yu Miao)

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