Guilin: The citizen "One Certificate Inspection" found 4 different places numbers under the name

Recently, Mr. Deng, a citizen of Guilin, accidentally discovered that 4 Chinese mobile phone numbers had more in their name. Mr. Deng said that these numbers were not handled by himself, and they were all Shanghai numbers.

Mr. Deng was worried that his identity information was used by criminals, so he asked China Mobile Guilin Branch (hereinafter referred to as Guilin Mobile) and hoped to cancel these numbers, but was informed by the other party that there was no operation authority. Essence

After the problem fell into a deadlock, Mr. Deng had to call the Guilin Evening News Hotline 2834000 for help. At more than 7 pm on July 25, Mr. Deng received a number of 10086 calls that the four different places numbers had been canceled.

"One Certificate Inspection" found that there are 4 mobile phone numbers in the name

On the afternoon of July 21, Mr. Deng, a citizen who worked at Lingchuan, watched the news that he learned that the Ministry of Industry and Information Technology launched the "One Certificate Inspection" service. He performed the code scanning operation according to the prompts and received a text message from the "Ministry of Industry and Information Technology Anti -Fraud Center". I do n’t know, the content of the text message surprised him. It reads that there are 6 telephone cards under his name, including 5 China Mobile and 1 China Unicom.

"I have a dual card and dual -standby mobile phone. One mobile card and Unicom card in the mobile phone, but where is the other four mobile cards?" Mr. Deng's first reaction was that his identity information was stolen because The four mobile numbers were not done by himself. Considering the severe situation of telecommunications fraud, Mr. Deng was worried that those numbers were used by criminals and implicated themselves.

On the morning of July 22, Mr. Deng came to a business hall in Lingchuan County, Guilin, hoping to check the 4 mobile phone numbers. The staff informed that the system could not find the 4 numbers, and the system showed that he had only one number, which was the Guilin mobile number he was currently in use. Mr. Deng informed the staff's inquiry results of the "one certificate inspection", and the staff suggested that he go to the mobile business hall in Guilin City to inquire.

On the same day, Mr. Deng came to two mobile business halls in the urban area, and finally found that there were indeed 5 mobile numbers under his name, of which 4 were mobile. The staff also told him that the 4 numbers were held in Shanghai on the same day in March 2015 and are currently in a state of arrears. Mr. Deng wanted to take a photo to leave a certificate, but was rejected.

In order to cancel these 4 numbers of consumers, they ran away

Mr. Deng told the staff of the mobile business hall that the 4 numbers were not handled by himself and asked to cancel those 4 numbers. I did not expect that the staff of this mobile business hall told him that because the 4 numbers were registered in Shanghai, Guilin Mobile Business Office's permissions could not be operated directly, and they could only report to the superior management department. Company coordination. A response to Mr. Deng within 15 days.

Mr. Deng felt that he had been risky for 15 days, and he continued to call the mobile service number 10086 for help. Artificial customer service told him that this situation can be canceled directly for Mr. Deng. Mr. Deng once again reported to the staff of the Guilin Mobile Business Office that the response was still insufficient operation authority, and Guilin Mobile had a coordination letter to Shanghai Mobile through the Autonomous Region.

On July 24, Mr. Deng received a 10086 phone, and the other party claimed to be a Shanghai mobile staff. The other party said that he had learned about the four mobile numbers of Mr. Deng, but he lacked Mr. Deng's relevant identity information materials, and he could not help him cancel the number for a while. This made Mr. Deng feel very puzzled. On July 22, he had presented identity information materials in the mobile business hall of Guilin City, and the salesperson also took pictures and uploading those materials.

On the morning of July 25th, Mr. Deng received a call of 10086 again. The other party claimed to be a Shanghai mobile staff. The staff asked Mr. Deng: "Does the Guilin Mobile Business Hall contact you? If they contacted you, you tell the Guilin Mobile number to tell you the number of Guilin Mobile's number We. "The other party also asked Mr. Deng not to worry. They would contact the Guilin Mobile Business Hall according to the number provided to coordinate and solve the problem.

Mr. Deng told reporters that in the past few days, the problem of cancellation of the 4 numbers in the past few days, he was dissatisfied with Guilin Mobile and Shanghai Mobile's processing attitude and professional efficiency: "Although the region is different, they are the same system of the same company. There are two or three different 'sounds' in this incident. At first, the Guilin Mobile Business Hall said that there was no operation authority to cancel, but 10086 said that as long as the local mobile finds the 4 numbers, they can be canceled, and I don’t understand. The authority is not enough '. In addition, the staff of the Guilin Business Office have clearly said that a coordinated letter and identity materials were sent to Shanghai to help me cancel those numbers, but later Shanghai Mobile called me. Identity materials. On the morning of July 25th, Shanghai Mobile did not know the business number of Guilin Mobile, and let me tell them. "

These 4 numbers have been canceled last night

On the afternoon of July 25, the person in charge of the relevant departments of Guilin Mobile accepted an interview with reporters. They said that since receiving a complaint from Mr. Deng on July 22, they have been actively dealing with this matter. According to the person in charge, Mr. Deng did have 4 Shanghai mobile numbers in the name, and they were all in the state of arrears.

The person in charge said that the reply of 10086 and the response from the Guilin Mobile Business Hall are not contradictory. Under normal circumstances, the Guilin Mobile Business Hall can cancel the number of Shanghai Mobile, but the 4 numbers of Mr. Deng are in arrears. If If you want to cancel, you have to pay off the arrears, and Mr. Deng does not recognize the 4 numbers he registered by himself, and he is naturally unwilling to bear those arrears. Therefore, to cancel such 4 numbers, the Guilin Mobile Business Office does have no permissions. In addition, the reason why Mr. Deng felt that the mobile company was not a "sound" was that Mr. Deng handled his own affairs at the same time through two channels. One was the way to go to the business hall. Dialing 10086, the process of handling things on both sides was different, which caused Mr. Deng's confusion. The person in charge said that things have been actively dealt with and will definitely deal with it. I hope Mr. Deng will not worry.

At more than 7 pm on July 25, the reporter received a call from the person in charge of the relevant departments of Guilin Mobile's company and learned that Mr. Deng's 4 numbers had been canceled. The reporter verified Mr. Deng and was confirmed.

However, Mr. Deng still has a question that the number of mobile phone communications and SIM cards such as mobile communications need to be combined with one. from? In this regard, Guilin and Shanghai Mobile did not give a clear answer. (Reporter Shen Yan)

■ News link

The Ministry of Industry and Information Technology recently launched

"One Certificate Inspection 2.0" service

In response to the problem of difficulty in the Internet account in the name of some users, it is difficult and unblocked. With six digits after the mobile phone number and ID number, the user can inquire about the number of Internet accounts associated with the mobile phone number under his name. The service currently supports Internet account query from Tencent, Alibaba, Baidu, Kuaishou, Douyin, Jingdong, Meituan and other companies, and will be connected to more Internet companies in the future.

The relevant person in charge of the Ministry of Industry and Information Technology's Network Security Administration said that some users reported that the mobile phone number under the name was registered with the Internet account without knowing it. Due to the lack of a unified and convenient query phone number to associate the effective way to connect the Internet account, to maintain the masses to maintain the masses Detomical interests cause inconvenience. Based on the "One Certificate Inspection" service of the national mobile phone card in the early stage, the Ministry of Industry and Information Technology upgraded and developed the "One Certificate Examination 2.0" service.

According to the person in charge, there are three main characteristics of the "one certificate to check 2.0" services. The first is to protect user privacy, minimize user information, and use desensitization display in the query page. In the feedback query results, only the number of related Internet accounts is also included. The second is to cover the mainstream application, and the third is the convenient query method. When using the "One Certificate Examination 2.0" service, users can use the Ministry of Industry and Information Technology WeChat "Industrial Information Micro News" and "Anti -fraud Class of the Ministry of Industry and Information Technology" and "China CITC Institute" WeChat public accounts and other channels are queried.

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