Taiyuan urban rail transit operation services are standardized

Shanxi Evening News (Reporter Song Junfeng intern Su Ni Correspondent Tian Jiawei) On July 25, a reporter from Shanxi Evening News learned from the Taiyuan City Transportation Bureau: In order to strengthen the management of urban rail transit operation, standardize operation service standards, protect the legitimate rights and interests of passengers, the Transportation Bureau Printing and implementing the "Taiyuan City Rail Transit Operation Service Specification (Trial)" (Trial) (referred to as "Specifications"). The "Specification" clarifies the standards of urban rail transit operation services in Taiyuan City, and stipulates that the operating hours of urban rail transit lines should not be less than 15 hours throughout the day; the maximum operating interval should not be greater than 10 minutes during the operation period of operation.

The "Specifications" require operating units to provide passengers with the necessary service facilities and equipment, maintain the facilities and equipment in the operation intact, provide services such as driving, passenger transportation, ticketing and other clean and hygienic stations and car environment, and ensure that they should be organized in a timely manner when faulty. In addition, in many aspects of driving services, passenger services, and ticket services, more detailed regulations have been made.

In terms of driving services, the time of the first and last bus (including the first bus) and the operation interval are required to be disclosed to the society. If the operation interval is greater than 10 minutes, the station train schedule shall be announced through the website, site and other channels. Urban rail transit lines should not be less than 15 hours throughout the day. When the full load rate of the peak hours exceeds the standard, the operation plan should be adjusted to increase the capacity of capacity. When major reasons such as line transformation, equipment update, and system debugging, you can temporarily adjust the operation time and operation interval, and should be announced to the society 5 days in advance.

In terms of passenger service, the operating unit should strengthen the environmental improvement of the operation service area, establish and improve the cleaning and cleaning system, and regularly do clean, disinfected and ventilated in public areas to ensure that stations, trains, and tunnel environment cleanliness, air quality, noise and pest control Wait for relevant regulations. The operating unit shall implement garbage classification on the station. Set a clear -oriented sign at the passage and entrances to guide passenger flowing stations, transfer, and exit stations; all kinds of orientation signs should be kept clear and complete. The station shall have a prohibited sign, which explicitly shows the prohibition area, and has anti -prevention facilities that block the entry of outside people and things to provide passengers with the necessary orientation, prompts and warnings.

In terms of ticketing services, when passengers cannot enter and exit the station because they cannot enter and exit the station normally, the station service staff shall perform tickets for passengers. If the train operation is delayed for more than 15 minutes due to faults such as faults, the operating unit shall issue a delay certificate to go through the refund procedures for passengers, and inform the ticket refund or the ticket delay. The operating unit shall implement the fare and fare preferential policies approved by the Municipal People's Government; for passengers who meet the provisions of the free ticket ride and hold the corresponding ride documents, they shall verify the accuracy after verification.

In terms of service facilities and management requirements, train air -conditioning ventilation and emergency ventilation should remain intact. When the outdoor temperature is below 35 ° C in summer, the temperature within the air area is 27.5 ° C -28.5 ° C when the inside of the car is full. When the outdoor temperature is above 35 ° C in summer, the interior of the carriage should be kept at least 8 ° C inside the air conditioning rated work conditions. The stations and train should set up barrier -free facilities to facilitate old, weak, sick and disabled, and passengers who need help to enter and exit the stations, ride, and transfer. If necessary, manual services should be provided. Newly -built line stations should set up barrier -free bathrooms according to the actual situation, equipped with mother -to -child and children's service facilities. If the lines have conditions, the condition should be renovated.

In addition, the operating unit shall establish a complaint acceptance system, set up full -time institutions and full -time personnel, formulate working procedures for passenger complaints to accept and handle feedback, and timely and effectively handle service complaints of passengers. The service complaint hotline and service supervision hotline shall be announced to the public, and post in the station and the train car. After the operating unit accepts passenger service complaints, it shall be investigated and processed in a timely manner, and will be answered within 7 days.

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