Provincial Hospital of Traditional Chinese Medicine Da De Road General Hospital for intensive medical and patient communication ability training meeting

Author:Guangdong Provincial Hospital Time:2022.07.26

The communication between doctors and patients is a necessary skill for medical staff. The World Higher Medical Education Federation pointed out: "All doctors must learn the skills of communicating and dealing with interpersonal relationships. The lack of resonance and lack of technology is a manifestation." The trust of the affected people improves medical quality.

In order to better improve the ability to communicate with doctors and patients, on the afternoon of July 12, the Department of Critical Medicine (ICU) of the Dade Road General Hospital held a training meeting for doctor -patient communication in the youth civilization activity room to conduct clinical typical doctor -patient communication cases Exchange discussion. Xia Ping, director of the hospital patient service center, Professor Zhang Minzhou, leader of severe medical sciences, Guo Liheng, director of the severe medical department of Dade Road General Hospital, and all doctors attended the training session.

"'Patient Supreme, Employee -based, and sincere care' is the core values of the hospital. The training of ICU doctor and patient communication ability will actively implement the purpose of the hospital's patient service, which fully reflects the love of patients and family members. It is a powerful measure to strengthen high -quality services. "Xia Ping said," Good doctor and patients need to have care and love, and have a kind of love for patients and family members. At the same time, communication is methodical and skillful. Experience and improve communication ability. "In addition, Xia Ping gave ICU two sets of books on doctor -patient communication.

At the training meeting, Dr. ICU compiled 12 typical cases of medical and patient communication. Everyone speaks smoothly, and while learning excellent experience, they also reflect on the shortcomings that may exist. Xia Ping, Zhang Minzhou, and Guo Liheng analyzed and guided each case's communication skills.

Guo Liheng explained the medical communication skills in detail, and shared the SBAR communication mode. The SBAR is S (Situation) refers to the status quo; B (background) refers to the background; A (ASSESSMENT) refers to the evaluation, what is the problem; As a standardized and structured communication tool recommended by the World Health Organization, SBAR communication model has the advantages of easy grasp, easy expression, clear and brief, and avoiding omissions. Guo Liheng also shared a lot of communication skills, such as establishing a good first image, learning to listen, language expression, etc. Pay attention to the use of terms in communication, use more positive languages, avoid authoritative terms, and prevent excessive language. It is also necessary to avoid taboos.

Director Zhang Minzhou said that during the founding of 1998, the ICU proposed that "the sense of responsibility is life". Good medical and patient communication is a manifestation of responsibility and the key to ensuring the quality of medical treatment. The ICU has also adhered to the "reshaping the heart of the people", treating patients with urgency and critical illnesses, not only to successfully treat the heart, but also to allow patients to have a healthy mental state and pursue the same rule of mind. The "Plastic Heart" project has always been the starting point for the high -quality service of ICU. The first prescription to the patient is "caring". The most basic communication is to learn to respect the patients and the family members. Consider the patients and family members to reflect the sincerity of the doctor everywhere.

Communicating with heart and sincere care, the ICU will regularly hold a training meeting for medical and patient communication ability to improve medical communication ability, better serve patients with severe critical illness, and reshape people's hearts.