[Centennial Action] Shanghai Anti -Fraud Center reminds: There are many routines to impersonate customer service fraud.

I believe everyone

I have encountered fragile customer service fraud

In the past scam

Illegal elements are usually

Pretend to be a business service service to call

The goods called the victim purchased

Quality problem

To give it double compensation

So as to implement fraud

With the continuous upgrade of fraud

Pretending to customer service fraud have been derived

Many different scam techniques

Let's take a look at some new scams together

Please be alert

Don't give illegal elements

Logging out the amount of white bars loan, account

"There are abnormalities in your white strip account. Please enter the video conference room and open the screen to share according to the requirements. Our customer service will help you solve the account problem."

【Fraud routine】

Illegiter uses a fixed telephone or mobile phone to defeat Jingdong customer service at a fixed phone or mobile phone that starts with "+, 00", claiming that the victim's JD.com's white strip account has problems. Create psychological panic. After that, the victims were guided to join various online video conferences, requiring the real -time screen sharing dialogue function to teach the victims to transfer a large amount of money to the designated account.

Return and refund claim

"Hello, the parcels you purchased on the e -commerce platform are unable to arrive as scheduled because of logistics problems/quality problems/package detection.

【Fraud routine】

Criminals pretend to be a shopping platform customer service or courier customer service call and send text messages, saying that the victim's shopping order is abnormal or the express delivery is lost and damaged during transportation. The refund procedures are required. After adding WeChat and QQ, first understand the victim's Alipay sesame credit scores, and deceive them to open a loan account and loan. The money that the victim loaned was refunded. The victim scanned the code to refund the excess funds to deceive the money.

Logging out on campus loans

"Hello, we found that you have not canceled the campus loan. Now you need to cooperate with the cancellation of the account, otherwise it will affect your personal credit."

【Fraud routine】

Criminals impersonally impersonate a loan platform for customer service, saying that the victims have to register for loan accounts to be canceled, otherwise it will affect personal credit reporting. Later, add QQ to show the victim's work permit, ID card, etc. to obtain its trust. The criminals lied that the credit limit on the loan platform before canceling the campus loan account was to allow the victim to withdraw the loan amount on the online loan platform. And transfer funds to the designated account.

Cancel VIP, agent

"Sorry, due to the operation error of the platform staff, the VIP/agent business has been opened for your personal account. Please cancel the operation according to the guideline, otherwise the corresponding cost may be incurred in the future."

【Fraud routine】

The criminals pretend to be a staff member of the online shopping platform, saying that the information of the victim is misused as an agent of the platform, and it will deduct from its account without canceling each month. The criminals stated that to cancel this business, they need to pass the transfer certification. The certification completes the money will return the original road. When the victim transfers the money to the other party's designated account, the criminals will continue to deceive the victim's transfer by various reasons until the victim discovers the discovery of the victim As soon as being cheated.

Municipal Anti -Fraud Center Reminder

● Verification of identity official website certification

If you receive a phone call for customer service, you must not trust it. You should return to the official platforms such as the original shopping, loan, or call the official customer service phone to contact the staff to verify the situation.

● Refuse to disclose personal information

Careful custody of identity information, bank accounts, verification codes, and various passwords must not be disclosed.

● Do not add friends and do not open the video

If the other party requires adding a private social account or to various video conference software for shared video, it must be decisively refused!

● Never transfer or borrow loans

If the other party is required to operate transfer or borrow, all should be ignored! It must be fraud!

● Talk about credit reporting, don't panic

Personal credit reporting is managed uniformly by the People's Bank of China. No one has the right to delete or modify it. If you have a question about personal credit reporting, you can log in to the People's Bank of China Credit Center for inquiries.

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