"12345 with you" ｜ About "12345" and "110", you have to figure out these

"12345 with you" was broadcast for a week, focusing on the people of the Chengdu 12345 hotline platform, and the authority of the authorities and units of the department, promoting the solution of the problem.

It is understood that at present, the 12345 hotline in Chengdu has a daily average call of more than 22,000 calls, and each discoucher answer at least 100 calls per day. Dialing 12345 to seek help has become a hotline phone that the masses will think of when they encounter difficulties.

But the question comes, can you call "12345" in any situation? What is the difference between it and "110"? In response to the majority of citizens, "12345 with you" focused on what you were suspected today and solved your confusion.

First of all: What are the scope of their respective acceptance between "12345" and "110"?

On May 16 this year, the General Office of the State Council issued the Opinions of the General Office of the State Council to promote the efficient connection between the 12345 government service hotline and the 110 alarm service desk. " The opinions are put forward: Before the end of 2022, the 12345 and 110 efficient connection mechanism for each region will be basically completed; by the end of 2023, the 12345 and 110 platforms are connected to interconnection and related data resource sharing. And Chengdu has now realized the interconnection of the two platforms.

What are the true convenience of the interconnection of those two platforms to bring to the general public? Come to listen to the response given by Chengdu government service customer service AI artificial intelligence "Xiaozhi":

According to the relevant person in charge of Chengdu 12345 Resignation Center: "The process after Chengdu 12345 hotline is answered, which is to accept by the front desk employees. After the review, it is submitted to the department to handle it.

"At present, the average of more than 33,000 hotlines at the peak of the 12345 hotline in Chengdu." In order to meet the increasing business volume, Chengdu 12345 answered the seats currently increased to 340, and the fixed answers were 335. In order to protect you, I responded.

"12345 · Being with you", what do citizen friends want to ask, puzzled, you can call 12345 or radio citizen hotline 84336757 to tell us that we will also transfer it to the Chengdu Networks Political Office in time to give you the most Authoritative reply.

Every morning, middle, and evening, 12345 will be with you in the news broadcast of the Chengdu People's Broadcasting Station. You say that I will do it and you must answer questions.

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