Promote home appliances with old -fashioned activities and green smart home appliances to the countryside, support waste home appliances recycling ... Today's press conference mentioned these requirements

Recently, the State Council held an executive meeting to determine the measures to support green smart home appliances. On the afternoon of July 22, the State Council's Journalism Office held a routine briefing of the State Council policy to introduce the situation of promoting green smart home appliances consumption. The Ministry of Commerce, in conjunction with the Ministry of Industry and Information Technology, and the State Administration of Market Supervision, has studied the "Several Measures on Promoting Green Smart Home Appliances Consumption" (hereinafter referred to as "Several Measures"). What policy support does it have in the aspects of home appliances and new activities and green smart home appliances, enhanced green home appliances after -sales service levels, and waste home appliance recycling? Look at it together-

Q1

How to carry out home appliances with old -fashioned activities and green smart home appliances?

A: 1. Carry out new activities for home appliances nationwide. "Several measures" based on the role of market entities, focusing on the demand for the update of the masses of home appliances, and proposing the role of national home appliances with old -fashioned activities, giving play to the role of government departments, industry associations, e -commerce platforms and home appliance production, circulation, recycling, etc. , Enterprise promotion and other methods to comprehensively promote green smart home appliance consumption.

2. Promote green smart home appliances to the countryside. The "Several Measures" focuses on the shortcomings of the rural market, proposed to deepen the county's commercial construction actions, guide local overall use of special financial funds, transform and improve rural home appliance sales, distribution, maintenance, and recycling outlets, and promote green smart home appliances to go to the countryside. Encourage conditions to provide policy support to the purchase of green smart home appliances, guide enterprises to develop products that meet the characteristics of rural markets and the needs of the elderly, and meet the needs of rural residents' home appliances.

"Several measures" proposes that the implementation of home appliances to go to the countryside with old -fashioned and green smart home appliances, encourage conditions with conditions to give policies and funding support, but it is not allowed to set up unreasonable and discriminatory access to exit conditions, effectively exert the role of market mechanisms, and fully mobilize All aspects of the forces make the policy bonus benefit more companies and the masses.

Q2

In order to promote smart home appliances, what are the measures for improving new infrastructure construction such as 5G and Gigabit Optical Network?

A: Continue to deepen the coverage of the "double Gigabit" network. The Ministry of Industry and Information Technology continues to cover the 5G and Gigabit Networks of some cities in accordance with the principle of moderate advancement. At the same time, extend to towns and rural areas. So far, 29 cities including Beijing and Shanghai have built the first batch of Gigabit cities in the country. In 2022, the Ministry of Industry and Information Technology will evaluate the construction of Gigabit cities, and it is necessary to establish a group of typical cities that are well -developed in collaborative development of "double Gigabit" with their own characteristics and compete.

Promote the large -scale development of "dual Gigabit" application. The Ministry of Industry and Information Technology will continue to dig a group of typical application scenarios in the field of home appliances and home appliances and release the potential of the "dual Gigabit" network. Through the support of 5G and dual Gigabit networks, there will be a lot of love scenarios that the general people are very popular.

Q3

How to improve consumer green appliance after -sales service experience?

A: The first is to promote the standardization of full -chain service. Accelerate the establishment of a standard system for home appliances distribution, installation, and maintenance service, guide relevant industry associations to establish and improve standard specifications such as technical services, quality requirements, service evaluation, etc., organize various types of employees to carry out skills training, promote service process standardization, professional service personnel, service personnel, services, services Enjoy facilitation and comprehensively improve the level of service level of home appliances after -sales.

The second is to cultivate after -sales service leading enterprises. Support conditional after -sales service enterprises to integrate various resources such as home appliance service outlets, individual industrial and commercial households, and flexible employment through the methods of franchise, agreement cooperation, and platform settlement of the platform. Give full play to the advantages of the contract, create a service brand, and win the reputation of the people. Guide related industry associations to formulate the implementation of after -sales service leaders, and cultivate a group of leading enterprises for brandization, platformization, and digital home appliances. Evaluation from the aspects of enterprise scale, business volume, service satisfaction, complaint rate, etc., implement dynamic management, and create a group of "main forces" of home appliance after -sales service.

The third is to promote after -sales maintenance services to enter the community, shopping malls, and platforms. Guide home appliance production and sales services companies to strengthen cooperation with the community, and jointly launch special service projects such as community appliance butler services. Encourage home appliance sales enterprises to set up convenience services in stores, provide small home appliance maintenance, home appliance installation consulting services, promote the public service platform of the home appliance service industry, encourage the integration and development of after -sales service online and offline, accelerate the construction of user service demand rapid response mechanisms, comprehensively improve after -sales service Intelligence level.

The fourth is to cultivate the supply chain innovation and application demonstration enterprise in the field of home appliances. Guide home appliance production and sales companies to continue to deepen the innovation and application of supply chain. By carrying out smart manufacturing and development of green supply chain, the construction of agile supply chains, and improving the modernization level of the home appliance industry chain supply chain. Let the people have a better home appliance consumption experience.

Q4

While promoting the consumption of green smart home appliances, how to do a good job of recycling waste appliances?

A: The first is to promote the development of the waste home appliance recycling industry. In recent years, the Ministry of Commerce has introduced departmental regulations, formulated industry plans, improved the standard system, and continued to promote the transformation and upgrading of the renewable resource industry. In the next step, it will focus on the recycling of waste appliances, guide localities to accelerate the construction of the recycling outlets, cultivate a number of diversified recycling enterprises, improve the conditions for recycling treatment, improve the technical level of recycling personnel, open up the chain of production recycling, dismantling and use, and strive to allow the production recycling and disassembly. People move their fingers and make a phone call, and they can handle the waste appliances properly without leaving home.

The second is to carry out the responsibility system for recycling. In 2021, the National Development and Reform Commission and other departments jointly issued the "Notice on Encouraging Home Appliances Production Enterprises to Carry out Recycling Action Responsibility System", and through establishing a number of demonstration benchmarking enterprises to further unblock the consumption and recycling of home appliance production and circulation. In 2022, 6 companies such as Haier, Gree, TCL, Changhong, Midea, Hisense reported to regulate the recycling of 17 million units to recycle TV, refrigerators, air conditioners, and washing machines, accounting 5. In the next step, the relevant departments will further guide the target responsibility system, complete the annual recycling volume in accordance with the established goals, promote typical cases, experiences and practices, and drive more home appliance manufacturers to participate in the responsibility system. The third is to accelerate the construction of the cycle utilization system of waste materials. Earlier this year, the Development and Reform Commission, the Ministry of Commerce and other departments jointly issued the guidance on accelerating the construction of the system of waste materials, and guided localities to accelerate the improvement of waste materials recycling network including waste appliances. Recently, a number of key cities will be determined, the guarantee of factors such as funds and land use, supports the construction of green sorting centers of home appliances recycling outlets, solve the worries of recycling enterprises, and guide them to better provide the people with more and better home appliances Recycling services.

Q5

What are the measures for promoting the certification of green smart home appliances?

A: First, vigorously promote green appliance certification. According to the decision -making and deployment of the Party Central Committee and the State Council on the "establishing a unified green product system", the General Administration of Market Supervision continuously improves the green product certification and logo system, and conducts green product certification for refrigerators, air -conditioners, washing machines, TVs, mobile phones and other home appliance products Essence At present, a total of 15,000 green product certification certificates of home appliances are issued, involving more than 1,300 enterprises, and products obtaining green certification means that in the life cycle Recycling and reuse, high health, safety, and high quality and quality characteristics.

The second is to actively carry out smart home appliance certification. Support guidance certification agencies to develop new smart home appliance certification projects, and use intelligent technology and intelligent home appliance products to carry out intelligent level evaluation from multiple dimensions such as security, reliability, performance, easy -to -use, and energy saving. The certified product companies include Haier, Midea, Gree, Hisense, Samsung and other well -known domestic and foreign home appliance companies.

The third is to promote the high -quality display certification of digital TV. The professional certification agencies evaluate the quality of high -definition, high dynamic display, visual health and other high -quality display performance of digital TV display performance from the aspects of display clarity, color gamut width, screen silk smoothness, and comfort. At present, more than 2,000 products have been obtained, involving more than 50 domestic and foreign companies including Skyworth, TCL, Konka, Liade Optoelectronics, and Sony.

In the next step, it will continue to focus on the consumption needs of green smart home appliances. One is to continuously increase the breadth and depth of green smart home appliance certification. It is to strengthen certification supervision, ensure the effectiveness of certification, create a safe and safe consumer environment, and boost consumer confidence.

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