Gulin County Administrative Examination and Approval Bureau: "Internal and Outside Cultivation" empower the construction of the "smile window"

2022 is the year of construction and capacity improvement in Gulin County. In order to create a convenient service environment, unblock the investment environment, and efficient business environment, build a "service -oriented" government satisfactory to the people, build the foundation of the "people's heart guardian" project, and effectively. Enhance the sense of gain and happiness of the masses.今年4月以来，古蔺县行政审批局牵头组织在县政务服务中心、各便民服务中心开展“微笑窗口”建设，通过系列工作举措，内外联动、多点发力，深入推进政务服务作风转变和The service improvement, earnestly make companies and the masses feel faster and worry -free.

Inner strong foundation, focus on training and education, improve service capabilities

The county government service center Changde Street window is still hot after get off work. The window staff all focused on daily skills learning. ...... The learning content is rich and fulfilling. After concentrated learning, fierce discussions are launched, and they are lively.

"Central staff 'eight hours' to go to work must do a good job of window service and go to the countryside to carry out work. Various businesses are very complicated, so we often use the after -work' charging ', familiar with various policies and theories, and ensure that' grinding The knife cuts the firewood by mistake. "Xu Yan, director of the Changde Street Convenience Service Center, introduced.

On the examination site, the staff of the tax service office concentrated on the answer, and went to the tax window software operation hotspot problem test time. The test was carried out in the form of closed rolls. The software operation hotspots of high -frequency businesses such as tax income are comprehensively tested to promote learning to cultivate more refined and more specialized tax service business experts.

Keeping the main line of cadre style construction and capacity improvement, aiming at the goal of "eating through policies, proficient business, improving skills, and optimizing services". , Energy lifting training and business tackling, allowing government services to reduce materials, reduce certificates, reduce links, reduce time limit, and reduce costs "five reductions".

Externalization in "shape", creating a clean and beautifying window, creating a comfortable environment

"Please show your health code, scanning field code, presenting the itinerary, wearing a mask, measuring body temperature ..." From 8:30 in the morning every working day, the staff of the county administrative examination and approval bureau will be at the entrance of the lobby on time, Guide assistance to the masses to enter the lobby in an orderly manner. The county government service center visited more than a thousand people daily, and each level was responsible for the people of the people. Volunteer services such as controlling publicity and guidance, consulting and answering questions, and special groups and special groups have become "intimate people" for the masses.

The construction of the "smile window" is not limited to the window warming service, but also related to the people who come to the "realm" in their "realm". The County Administrative Examination and Approval Bureau actively launch each window to carry out the "internal affairs" rectification activities, so as to optimize the layout of the window according to the optimization of the business habits of the enterprise. The office hall allows the masses to be satisfied and returns.

Based on the long -term, the establishment of the rules and the establishment of the formation inspire enthusiasm and consolidate the team building

"This measure is very good! At present, the service systems are comparing style, skills, and services. The government service window is the government's" facade ', and it should be actively learning to catch up and catch up! " Gan Zongliang, chief representative of the window.

Recently, the County Administrative Examination and Approval Bureau issued a special "reward" mechanism -window -oriented and staff to carry out the "Snail Award" selection activities, and the selection and adoption system were carried out. Monthly report "and bonus points: four types of points. If the monthly accumulated points reaches a certain point, enter the scope of participation. For the highest monthly scores and the top three staff members, the "Snail Award" is issued.

The "Snail Award" selection activity is essentially the county administrative examination and approval bureau to actively inspire advanced and punish backward innovation measures. Government -service pacesetters and demonstration posts of Communist Party members, selected the mobile red flag window according to quarterly, effectively motivated the window and their staff to strive for excellence. The launch of the "Snail Award" selection method has been strongly supported by the window and the staff.

"By converting style, efficiency capacity, and excellent service series, the county's government services have further improved quality and efficiency, and the satisfaction rate of enterprises and the masses has improved significantly. Compared with 72%, the reduction rate of the materials of the handling materials is 35%, and the satisfaction rate of the "good bad review" is 100%. "Anmei, director of the county administrative examination and approval bureau, introduced.

In the next step, the county administrative examination and approval bureaus will be based on the needs of reform and development and the needs of service objects to further correct politics and improve the effectiveness of government service. (Chen Yamin)

- END -