Lanzhou power supply: "Rain" you "epidemic" will be overwhelmed when it starts

"At 12:01 on July 21, 2022, the Lanzhou Meteorological Observatory issued a thunderstorm and yellow warning signal. It is expected that this afternoon, the city's Yongdeng, Lan Lan, Yuzhong, Lanzhou New District and most areas will occur. It can reach level 5 to 6, gusts 7-8 levels, accompanied by thunderstorms, and may have a short -term heavy precipitation in the local area ... "At about 12 noon on July 21, the person in charge of the Power Supply Service Command Center of the State Grid Lanzhou Power Supply Company Liang was forwarded in the Lanzhou Meteorological Observatory in an abnormal weather warning of the Lanzhou Meteorological Observatory. Immediately, the center quickly launched the dual warning response work of "epidemic prevention and control+bad weather", and the staff of the distribution network regulation and power supply service commanded the staff were ready to go to the upcoming bad weather.

Speed ​​speed

"Hello, please pay attention to this repair information and rush to the scene as soon as possible!" Wang Xiaofeng, the commander Wang Xiaofeng, stared at the repair order and carried out early warning and supervision.

The current situation of the epidemic situation is complicated and severe, and the power supply service command center provides strong power protection for the prevention and control of the epidemic with a high sense of political responsibility and solid and effective measures.

In order to give full play to the core functions of "coordinating command, accurate decision -making, coordinated supervision, and comprehensive management and control", and improving the quality and control of the service management and control, the center carried out the warning and supervision of omni -channel repair work orders, and the reasonable allocation of resources for the resolution of the local units and the overall repair schedule management and control Provide strong support to improve customer demand for response quality. In particular, in the encounter, the intelligent command system of the "Big Backstage" of the Power Supply Service Command Center was further optimized and the customer service experience was further optimized and the customer service experience was further optimized.

At the same time, the center distribution network dispatching personnel deepen the application of various support systems, relying on the power distribution automation system, the fault positioning system, the power supply service command system, the marketing system and the 95598 customer fault reporting the work order information, conduct comprehensive research and judgment, and quickly locate the fault point. Help the repair personnel quickly reach the faulty area to carry out repair.

Power supply service command center is a customer -oriented power supply service unified command agency. It is a coordinated command platform with reliable power supply -centered power supply operations internally. The 7 × 24 -hour service "does not snooze" and undertakes omni -channel customer service demands. Make every effort to ensure the city's electricity consumption during the epidemic prevention.

Guarantee

July is the critical period of welcoming the peak summer. Facing the severe thunderstorms and severe weather, and a new round of new crown epidemic in Lanzhou, all employees of the power supply service command center work together and meet the difficulties, and do their best to do a good job of power supply service guarantee work. Essence

From July 13th, a total of 41 people in charge of the leadership, distribution network regulation, and power supply service command team quickly gathered at the closed point, and opened the duty model of "duty on duty, no meeting and handover class, all members closed management", and implemented accommodation. The place and the command hall are "two points and one line". During the period, they do not contact the outside world to avoid cross -infection, ensure the safety of the duty places and personnel, ensure the normal operation of the "brain" of the power grid, and provide customers with 7 × 24 hours of all -weather services.

The power supply service command team and the distribution network regulatory group coordinate the linkage to establish a two -way real -time sharing mechanism for faults and abnormal power outages. Non -repairing commanders in real time monitor the weather conditions in real time, and complete important service matters at the fastest speed to ensure the quality of service quality of omni -channel and full -business customers.

According to statistics, during the rainfall on July 21, the State Grid Lanzhou Power Supply Company issued a total of two important service matters, 20 times of various types of early warning and supervision information, the professional and efficient operation of the distribution network regulation and service command, customer service satisfaction rate Up to 100%.

Source: State Grid Lanzhou Power Supply Company

- END -