China Petrochem

Sinopec Chongqing Jiangnan Petroleum focuses on the "refueling gas station service to improve the 100 -day competition", continues to improve the quality of service, take multiple measures, build the "three stations", and comprehensively improve customer satisfaction and experience.

Build a good quality "gas station". Establish and improve the mechanism before the gas station class, focusing on "good bad reviews" services and current marketing activities, and conduct service training and marketing guidance for employees in the class. Establish 6 service training demonstration teams, regularly carry out services to the grassroots, leading cadres leading to study, all employees actively participate and actively integrate, and consolidate the foundation for service improvement.

Build a "convenience station" for benefiting customers and the people. By creating the "Love Station" and "Driver's House", add additional facilities and equipment, and is committed to providing customers with more convenient services, and gradually expanded from traditional providing simple medical care, map guidelines, diet heating to laundry drying, bathing and sleeping At present, Jiangnan Petroleum has built nine "love stations and drivers' homes", which are currently well received by drivers and passengers.

Build a U+service "smart station". Build the "autonomous+self -service+online" business model, rely on terminal platforms, "Internet+" and other information methods to provide integrated online services. Provide 24 -hour non -closing services, and at the same time, the customer group wisdom classification is achieved through the carrier of corporate WeChat, providing an accurate basis for precision marketing. (Nie Ben)

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