Vitality Forest Music Festival is difficult to refund

Picture: Poster at different dates of vitality Forest Music Festival

The vitality Forest Music Festival tickets cannot be retreated and still make many young people anxious. "If you don't open the refund passage, you want to go, the refund you don't want to go. Chasing a star to watch a music festival, I really dare not gamble." On the official Weibo of the Vitality Forest Music Festival, some netizens left a message.

Text ｜ Fan Zheng

Edit ｜ Dazhi

Junior students Zhao Jiaying wanted to go to Chengdu to participate in the "Vitality Forest Music Festival". In order to watch the performance of her favorite artist, she has waited for more than half a year.

On July 21, the official Weibo of the Vitality Forest Music Festival issued a message: In view of the recent Chengdu epidemic, some areas are controlled and controlled. In order to meet the needs of epidemic prevention, we are actively communicating and coordinating the relevant matters organized by the Vitality Forest Music Festival. Synchronize you at the beginning of the week, thank you for your long -term understanding.

"It feels yellow again, and the festival of vitality forest is too unreliable." Zhao Jiaying said that after several extensions, she decided to withdraw 588 yuan to buy music festival tickets, but found that the refund was very difficult.

The consumer laboratory survey learned that consumers who bought tickets for the "Vitality Forest Music Festival" tickets encountered a refund problem.

"Frequent music festivals change hexagrams"

Zhao Jiaying said that the Vitality Forest Music Festival has been dragged again and again.

In 2021, the Vitality Forest Music Festival announced that the first Vitality Forest Music Festival will be held in the Chengdu Intangible Cultural Heritage Expo Park from November 6th to 7th, 2021, including Park Shu, Liu Xianhua, Landlord's cat, etc., and will participate at that time. show.

However, Zhao Jiaying did not expect that the Vitality Forest Music Festival began to delay.

"First of all, the first wave of delay, saying that because of the epidemic factors, from November last year, it was changed to May 2-3 this year, but then the hexagram was continuously changed." Zhao Jiaying said.

In April 2022, the Vitality Forest Music Festival issued a notice. It was originally scheduled to hold the Vitality Forest Music Festival in Chengdu Chengdu Inno-Material Cultural Heritage Expo Park from May 2nd to 3rd. hold.

"Repeatedly extended, the friends around me lost their patience. The partners who had made an appointment to the festival together also fought back." Zhao Jiaying said that the official forest music festival official has always had no reply to whether the music festival was held as scheduled. It was not until a large number of ticket purchase consumers called on the official Weibo to open the refund channel, and the official slowly issued a brief statement.

"No information that can be refunded in the statement, many consumers have expressed dissatisfaction with this." Zhao Jiaying said that this round of epidemic in Chengdu also made many young people who buy tickets. problem.

"Many consumers are difficult to refund in tickets"

Zhao Jiaying said that she bought tickets for the Vitality Forest Music Festival like her, and there were not a few consumers who wanted to retreat but couldn't retire. Many of these groups of tickets are young college students. Tickets for 588 yuan -888 yuan are not a small number for them, but more importantly, the extension of the anxiety brought by the outbreak of Chengdu.

The consumer laboratory learned that the Vitality Forest Music Festival has undergone a total of 2 postponed extensions. After the first extension, the public ticket price is 588 yuan -888 yuan.

On June 6, 2022, the news of the Qi Forest Music Festival announced that the ticket reservation was mainly through four official certification platforms through barley, cat eyes, planets, and Xiumou.

After the short news of the Yuanqi Forest Music Festival on July 21, a number of consumers left a message below their official Weibo and asked to open the refund and refund channel, and no official response was obtained.

"I called the ticket purchase platform and said that there was no notice yet, and the ticket could not be retired." Zhao Jiaying said.

On the network platform, a number of consumers reported that even on the official platform, it was difficult to refund. On the black cat complaint, a consumer said that the customer said that the vitality forest music festival purchased on the show platform said that the customer could not refund it, and there was no refund window on the platform page. Another consumer reported that he bought a music festival ticket at Cat Eye on June 17 and could not retreat.

"Because of the epidemic, the concert was extended, but the vitality forest should be prepared for consumers. Consumers who purchase tickets cannot be refunded." Zhao Jiaying said.

"The ticket market is chaotic"

Various diseases in the performance ticket market are difficult to eliminate. Through this vitality Forest Music Festival, Zhao Jiaying also felt various routines in the performance ticket market.

"For example, a consumer bought 4 tickets for the Qi Forest Music Festival in the Ferris wheel, a total of 2428 yuan. If you want to refund, the Ferris wheel will deduct 580 yuan handling fee."

Zhao Jiaying said that in order to refund the ticket, she checked a lot of similar complaints and found that the ticket market generally increased the price, charging handling fees, setting up the threshold for refund, and customer service push.

The consumer laboratory calls a number of ticketing websites in the name of consumers. Some ticketing platforms clearly stated that performance tickets are different from general online shopping products, and in most cases, they do not support refund. On the black cat complaint platform, there are thousands of complaints about the replacement of ticket replacement, most of which are the situation that consumers cannot return after buying movie tickets or performing tickets.

Among the many reasons for the non -refund of the ticket platform, "the performance tickets are more special" have become the platform for the platform to refuse refund.

A netizen who purchased the Vibration Forest Music Festival tickets on Damai posted a chat history. The platform customer service claimed that "the performance tickets are special and do not support the return."Why can't I retreat? "Zhao Jiaying checked the" Consumer Rights Protection Law ", which clearly stipulated that the operator must not use the format contract terms to reduce or exempt the operator's responsibilities and increase the unfairness of consumer responsibilities.Terms.

Zhao Jiaying asked: "Since" not refunding "is a kind of invalid format clause that is contrary to the law, but why can't this problem be solved?"

The vitality Forest Music Festival tickets cannot be retreated, and many young people are still anxious.

"If you don't open the refund passage, you want to go, the refund you don't want to go. Chasing a star to watch a music festival, I really dare not gamble."On the official Weibo of the Vitality Forest Music Festival, some netizens left a message.

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