Qiuyun Garden Community: "Hongyun Zhijia", it is difficult to break the question "less people and many things" management

Qiuyun Garden Community, Maiyuqiao Street, Qixia District, Nanjing City was established in January 2017, covering an area of ​​about 0.49 square kilometers. There are 5 communities, a total of 3918 households (including 1,350 public rental housing). Up to now, the community has a total of 1,324 residents and about 7,000 residents. The overall shows the "three more" characteristics of "there are many migrant population, low -income population, and many elderly people".

In recent years, in the face of various issues that have gradually become highlighted in community governance work, Qiuyun Garden Community has fully integrated its own characteristics under the guidance of adhering to the innovation of the "handling cloud community". Management problems such as less people and more people have accumulated rich experience in grassroots community governance.

Dual network integration party building

Promote the new model of "red rhyme" governance

In 2016, Qixia District's "Handling Cloud Community" big data modern governance platform was launched. Relying on WeChat technology, through grid building groups, government robots "small qi" enters groups, and development of integrated application applets, etc., the community party organizations, The neighborhood committee is linked to residents, property, resident units, and social organizations. Under the guidance of the "Palm Cloud Community" platform, Qiuyun Garden Community has established a new model of organic combination of party building leading party building with the "grid+network" dual -network fusion based on its own characteristics.

Fan Tian, ​​Secretary of the Qiuyun Garden Community, said: "'Red Yun Zhijia" is the community working model that we summarized according to the "Palm Cloud Community" and the situation of the community. The three levels of '' 'rhyme' and 'Zhijia' are reflected. "

"Red" -The red power starts party building leading community governance, combined with Qixia District "Palm Cloud Community" integrated small procedures, builds a red rhyme and wise family on the third floor of the community party and mass service center, and builds the community intelligent party building scene. Realize the online display of party members, the demands of the masses, the online voice of the masses, and the online development of party and mass activities.

"Rhyme" - "Little Qi" is a 24 -hour non -snoring robot. Social workers and property housekeepers are "Little Red Rhyme" artificial customer service, which recovers online and resolved residents' demands in real time; , Offline for the people's projects; online publicity capital details and engineering progress, collecting points for gifts, and mobilizing the enthusiasm of community residents.

"Zhijia" -The community is very "small" and is the basic unit of social governance; the community is "big", which is closely related to the living, daily life, eating, and living, and is closely related. This project is committed to a series of "rhyme culture" such as "rhyme" classroom, "rhyme" book bar, and "rhyme" space. "New model of governance.

The picture shows the party building activities of Qiuyun Garden Community

Fan Tian also introduced: "After creating the" Hongyun Zhijia "community governance model of the Qiuyun Park Community, residents can deeply feel the convenience and advantages of the online platform. The previous achievements leaped forward to the top ten in the district, and even achieved the first place in the district's first place many times. "

"Little Horn" does not snooze

Care for the elderly to convey warm

Since the epidemic in 2020, the Qiuyun Garden community has faced serious problems in personnel. There are only 5 social workers, but they have to serve thousands of residents of the entire community. Therefore, the community first carried out volunteer recruitment in the WeChat group of "Handling Cloud Community". Aunt Chen, a member of the old party, is a member of the volunteer service team. She told reporters: "We volunteers are due to their due diligence in the community's inspection points, full -member nucleic acid testing, and personnel information and data verification, and are committed to maintaining our common home. "

Fan Tian said: "In each full nucleic acid testing work, the WeChat group of" Palm Cloud Community "is a" little speaker 'for 24 hours without snoring. Nucleic acid detection notifications are sent to millions of households. Now the 'little speaker' has also become a fixed section that residents pay attention to every day. Everyone will ask daily: Do you have nucleic acids today? The enthusiastic residents and Lou Chang will release the 'little speaker' in the group, and the WeChat group has formed a neighborhood mutual assistance model. "

According to statistics, among the 7,000 residents in Qiuyun Garden community, about one -sixth of the elderly over 60 years old, the elderly care is also an important part of community governance. To this end, Qiuyun Garden Community has set up a third -level home care service station, equipped with silver -age restaurants, day care rooms, psychological counseling rooms and other activity areas, which can accommodate 40 elderly people to eat at the same time. Among them, the activity room is equipped with projection, audio, etc. to meet all kinds of needs of elderly universities, while moxibustion, massage and other health projects can be carried out. Since the use of the site, it has provided the elderly with about 16,000 people.

Promote the "iron foot board" style

Enhance the service efficiency of the people

In order to further improve the service efficiency, the Qiuyun Garden Community has established a resident information base from scratch, sorting out the special group accounts, using a grid as the unit, using the "palm up cloud community" to timely convey the information of benefiting the people and listen to the public opinion. At the same time, the property of the area under the jurisdiction will convene a joint meeting to conduct exchanges and measures on the strong and difficult issues in the residents' reflection and work. Through the "Palm Cloud Community" online and offline negotiations, the community has gradually implemented people's livelihood government affairs.

Fan Tian said: "There are many community work, few people, in order to solve the problem of people's livelihood, we give full play to the style of 'iron foot board', and constantly walk the households. Take an example. There are many shops along the streets of Qiuyun Garden community, while driving economic development, it also brings a headache. As the number of electric vehicles is increasing, many shop employees can directly pull out the dilapidated wires from the store to charge the electric vehicle in order to charging. The charging wire is placed on the ground at will. Easy to cause safety accidents.

To this end, the community adopted two steps for safety education propaganda and promoting the installation of charging piles to carry out multiple rounds of coordination. The first is to visit and lobby stores, coordinate and communicate with the shops one by one, and unite urban management, property and other departments to persuade, inform them of the harmfulness of the flying line charging, and use the social news of the flying line charging to carry out safety warning education on shops along the street; second It is negotiating with the charging pile company. Starting from the interests of the masses, the community talked with the representatives of the charging pile company many times. After unremitting efforts, the store finally agreed to install the smart charging pile. As a result, the problem of charging security was resolved.

Fan Tian said: "In the past few years, Nanjing's practice of" big data+grid+iron foot board '"has made the grid' long" wings, and explores an innovative path of modernized governance in central cities. The grid, the community is not the community, and the streets are not out of the street '. Community residents and service grass -roots governance contribute youth. "

Reporter Wang Gang Liu Wanru

Picture provided by the respondent

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