Fisherman's female as a homestay housekeeper

Cai Shuyuan (right) communicated with the guest at the Observatory of the Homestay and listened to the needs. The picture is provided by the respondent

□ Meizhou Daily reporter Chen Zuqiang

At 8:50 every day, Cai Shuyuan, who lives in the East Road of Meizhou Island Island, rode on an electric car and came to work in Meiyuyou to see the homestay. At this time, her identity changed from a fisherman to a housekeeper.

Monday, July 18. After arriving at the store, Cai Shuyuan opened the guest room management system skillfully to check the number of guests who will stay on the same day, as well as the specific time of arriving in the island, and contact the guests to confirm the time in order to pick up and drop off the house.

"Today, 14 waves of guests are going to stay. Two days on the weekend, 21 guest rooms are full, which is really busy." Cai Shuyuan told reporters while receiving guests in the front hall.

Different from the hotel's specialty, the housekeeper needs to provide guests with more thoughtful services. You must be familiar with local customs and help guests to customize play strategies; master service skills, and can do a good job of trivial jobs such as guest docking, guest room care, demand handling, and so on. Cai Shuyuan said that although he had the work experience of the receptionist in the front hall of the hotel, many services should be learned from the beginning after work at the homestay.

The reporter followed Cai Shuyuan and turned downstairs upstairs. She carefully checked whether the upcoming room air conditioner was adjusted to the appropriate somatosensory temperature and whether the care supplies were missing, and wiped the viewing window again ...

As soon as I was busy, a little couple from Quanzhou came to the store to handle. Cai Shuyuan guided them to the room, talked about it, and learned that they had not yet done a detailed play plan, and introduced it enthusiastically.

As a national 5A -level tourist attraction, Meizhou Island has the unique IP of Mazu culture, and its natural scenery and human resources are rich. When receiving tourists, Cai Shuyuan will be a free "scenic spot interpreter". According to guests' hobbies, it will recommend attractions and routes. She said, "As the islander, I introduce the customs on the island, but I am handy."

At around 11 am, Cai Shuyuan received a courier, a tea from a Guangdong guest a while ago, thanking her thoughtful service. She happily picked up her mobile phone and sent WeChat thanks.

"This is a family of three. At that time, the children were not used to the standard breakfast in the store, and we asked the chef to make the porridge that the child liked." She said that every family and each family have different needs. The housekeeper must be good at communicating, understanding the needs of guests in time, and dealing with the guests. It is also satisfying to make friends. You can get them recognized and feel very satisfied.

The total investment of more than 8 million yuan in Meiyu Youjian B & B is a pure white building made of the three old homestays. Try to open on July 1, it became a "Internet celebrity", with an occupancy rate of over 80 %.

Meiyu Youjian B & B is the third in Meizhou Island in Meizhou Island. Lin Yifei, the manager of the Meiyu brand homestay, said that many people on the island's homestays are farmers' women in fishing villages. They have learned professional knowledge after training. In addition to increasing income, their horizons have widened in the continuous contact with the guests of Tiannanhai.

Short evaluation

Just at the time

Since July this year, ten departments such as the Ministry of Culture and Tourism and the General Office of the Provincial Government have successively issued policies and measures to promote the high -quality development of rural homestays. This has created a rare opportunity for the homestay industry to "rush against the beach" in the context of the epidemic.

The development of rural houses carrying many aspects of culture and other aspects of culture has a unique role in improving the image of the city and satisfying the high -quality life of citizens. The rural homestay industry in our city is exploring, grounding, popularity, prosperity, and wealth, and there is still a long way to go. Activating the advantages of resources, human factors are very important. Nearby on the spot, promoting the transformation of local human resources, and realizing the cross -border transformation that meets the needs of the cultural tourism market and regional characteristics is undoubtedly a new way.

As a result, the fisherman's "turning" homestay steward was not only a new thing at the time, but also an inevitable thing at the time.

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