Traveling in Yunnan, you are right when you encounter bad things to find "You Yunnan"

Recently, Yunnan has ushered in the peak of summer tourism, and multiple tourist destinations have ushered in the long -lost crowd. But if you go out, you can't always sail. What should I do if I encounter bad things? What should I do if I bought travel products and regret it?

The official assistant of Yunnan Tourism "You Yunnan" has long been ready. Take the two functions of "complaints" and "return" as an example. The machine is in hand, worry -free throughout the process. "

Build a global tourism complaint system

As one of the main highlights of the "one mobile phone tour Yunnan" project, it consists of a comprehensive dispatch command center and a travel -related enterprise in province, state, state, district, and county. The "1+16+129+X" tourism complaint disposal system has been launching for more than 3 years, and has continued to provide tourists with efficient and powerful complaint disposal methods, effectively improving the government's efficiency of travel -related supervision, and promoting the tourism market.

"1+16+129+X" tourism complaint disposal system (consisting of 1 provincial command center, 16 state city command centers, 129 districts and county command centers, X administrative departments and X family -related enterprises) In accordance with the requirements of "one -click complaints, timely response, linkage disposal, real -time feedback", the first time the tourists, enterprises, and travel management departments were brought together to a flat digital platform, which reduced the threshold for the complaint application for tourists, in order The government simplifies the complaint disposal procedure and reshape the complaint disposal mechanism for the Yunnan tourism market. It is a comprehensive innovation of the tourism governance system and modernization capacity.

Three ways of complaints, convenient and fast

The "You Yunnan" platform provides tourists with three complaints: "online complaints", "telephone complaints" (12345) and "voice complaints". The command center responds to the demands of tourists in a timely manner to effectively resolve contradictions involving travel.

Three online complaint methods

The complaint is directly reached, and the disposal is efficient

In accordance with the requirements of the "24 -hour settlement", the complaint will directly meet the incidental command center, other relevant administrative departments, and the complaint enterprise. The government and enterprises are connected to protect the legitimate rights and interests of tourists.

The disposal process is open, and tourists can view real time

Visitors can check the progress of the complaint in real time through the "You Yunnan" platform, and the whole process is open and transparent. After the disposal is completed, the platform will feed the processing results to tourists. If tourists are not satisfied with the results of the disposal, they can also initiate a second appeal within 3 days.

At present, the average conclusion of Yunnan's complaints for travel is only 2 hours and 18 minutes, which has become the fastest platform for travel -related complaints in the country. The tourist satisfaction rate has reached 98%, which has been affirmed by the Ministry of Culture and Tourism. On the afternoon of August 27, 2021, the National New Office held a press conference on a comprehensive well -off for culture and tourism. The relevant person in charge of the Ministry of Culture and Tourism introduced the relevant situation of culture and tourism to enable comprehensive well -off. Complaints.

Culture and tourism empowerment the full well -off news conference site

User Comment on the "Opinion Feedback" area of ​​"You Yunnan" platform

Implement "30 days without reason"

Since May 1, 2019, Yunnan Province has implemented the pioneering measures of "30 days without reason" in the province to implement tourists 'shopping, and effectively solve the worries of tourists' shopping and allow tourists Good tourism ecological construction.

Online: You can apply for return in three ways

Visitors can initiate return applications through three ways of "online return", "telephone return" or "voice return" provided by the "You Yunnan" APP.

Three online return methods

Taking "Online Returns" as an example, tourists only need to fill in "product name", "product amount", "purchase time", "purchase place", "related vouchers" (such as shopping invoices, product photos, screenshots of payment, etc.), "Return method" and other information, and check the "purchase of the group" or "travel by yourself", you can submit the return application. Subsequently, the Return Supervision Center will supervise the merchant to handle the return and refund. At the same time, tourists will receive the "return disposal process sheet", which can view the processing progress in real time, and truly realize "one -click application, worry -free return".

It is worth mentioning that Tengyun has recently joined hands with Jingdong Express to further optimize the "return" function of the "You Yunnan" platform. At present, JD Express's on -site appointment entrance has joined the "Return" function in the "You Yunnan" APP and applets. Visitors can achieve one -click order to easily return the goods. Offline: Return Acceptance Center to handle faster on -site

In addition to online returns, tourists can also return the goods at the offline return service point at the "Yunnan Provincial Tourist Returns Center" or "Yunnan Provincial Tourist Shopping and Return Supervision Center", which is equally fast and efficient.

At present, Yunnan has established 123 "Tourist Shopping Return Supervision Center" in states, cities, and counties in the province. It is concentrated in the airports, key railway stations and key scenic spots. The requirements of the regulations set up 130 "Yunnan Provincial Visitors Returns", which accepted the return of tourists on the spot to guide, coordinate and supervise the process of visiting tourists.

It is necessary to remind tourists and friends that when buying tourism products, you must go to a regular tourist shopping store with a full license, and ask for relevant vouchers such as shopping tickets, and avoid buying "three -none" products at shops without legal licenses. At the same time, the goods applying for returns should be kept intact, and the physical and chemical properties are not caused by human reasons. In this way, whether it is online or offline, it will be smoother.

As of the end of June this year, Yunnan Province has handled 4,5545 returns for tourists, involving the amount of return of 298 million yuan, and the tourist satisfaction rate exceeded 99%.

User Comment on the "Opinion Feedback" area of ​​"You Yunnan" platform

Right now, it is the peak tourist season in Yunnan. Due to the adjustment of multiple policies such as the adjustment of epidemic prevention policies, the rescue of cultural tourism companies, and promoting tourism consumption, the Yunnan tourism market has shown a rapid recovery momentum since June. Essence In order to facilitate tourists to more conveniently experience the "complaint" and "return" service of the "You Yunnan" platform, recently, Tengyun has developed a small program that can achieve one -click jumping function. Jump directly to the "complaint" and "return" service page of the "You Yunnan" platform.

"One mobile phone tour Yunnan" wishes the majority of tourists and friends in Yunnan to play, comfort, and peace of mind!

Source: Cloud Personal News Sister Cloud

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