Zaozhuang: Promote the "SMS" work method "Jujube Medical Insurance" service to improve the satisfaction of the masses

(Zaozhuang Daily All Media Reporter Wang Longfei)

On July 21, the Zaozhuang Municipal Government held a press conference to introduce the city's medical security system to improve service quality, optimize the business environment, and create the relevant situation of the "jujube medical insurance" service brand.

In order to better meet the needs of enterprises and the masses, the Zaozhuang Medical Insurance Bureau decided to launch a number of convenient service measures on the basis of fully investigating and arguing in the early stage to allow the masses and enterprises to enjoy more and more direct and high -quality services. The main goal is before the end of 2022, the standardization, standardization, and convenience of public services in medical insurance have been greatly improved. The contribution of high -quality development of society has increased significantly. The service brand of "Dau Medical Insurance" has become a government service brand with high quality, distinctive characteristics, widely recognized mass enterprises, and possessed a certain regional influence.

Improving the work specifically includes the creation of the "medical banking cooperation" model and continuously improving the service network function; deepening the "Internet+" innovation, continuously improving the level of intelligent service; establishing a "service return visit" mechanism, continuous improvement of service efficiency of the people; implementation of "benefiting the people to the people Convenience "policy, continue to improve the satisfaction of the masses; implement the" SMS "working method to continuously improve the medical insurance experience; serve the" dual -move and dual quotes "talents, continue to improve the level of public services; deepen the" national insurance "plan, continue to improve participation in participation The quality of the face is expanded; expand the scope of the "one -card pass", and continuously improve the convenience of medical treatment in different places; establish a "first question responsibility" mechanism to continuously improve the level of business services; promote the application of "electronic certificate licenses", continue to improve the role of data empowerment; The service specifications "action" action to continuously improve the effectiveness of ideological ability and style.

The launch of eleven key work measures this time includes the most closely connected businesses in the daily life of enterprises and the masses, solving small problems, and ensuring the people's livelihood. By actively implementing "Internet+" medical insurance innovation, optimizing the online and offline service processes, and realizing the 24 -hour all -weather medical insurance services that are seamlessly connected online and offline. Promote "run at most once" to "not run at a time". Create the "medical banking cooperation" model, extend the 12 medical insurance services including insured information inquiry, personal equity records, and payment information inquiry to 36 bank outlets in the city. It is the first government department in the city to deeply cooperate with commercial banks.

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