The three highlights of Zaozhuang Medical Security Bureau are at the forefront of the province's medical insurance system

Luwang, July 21 (Reporter Du Wei, an apprenticeship reporter Li Yanqi) On the morning of July 21, Zaozhuang held a medical security system to improve the quality and efficiency of service and optimized the business environment to create a "jujube medical insurance" service brand press conference. At the meeting, Li Xin, the party secretary of the Municipal Medical Security Bureau, introduced the relevant situation of the service brand of "Dau Medical Insurance".

It is reported that in recent years, in order to accelerate the standardization, standardization, and facilitation of public services in medical insurance, and better meet the needs of enterprises and the masses, on the basis of fully investigating and demonstration in the early stage, the Municipal Medical Insurance Bureau decided to carry out the quality and efficiency of service in the city's medical security system , Optimize the business environment and create a "jujube medical insurance" service brand creation and improvement work. By launching another batch of convenient service measures. Let the masses and enterprises enjoy more and more direct and realistic high -quality services, and contribute medical insurance for the city's strategy of “industrial strong cities and industrial cities” and comprehensively establishing a new situation in the new era of modernization.

According to Li Xin, the main goal of the Municipal Medical Security Bureau's creation and improvement work is: before the end of 2022, the standardization, standardization, and convenience of public services in medical insurance have been greatly improved. , The contribution of the city's business environment and the high -quality development of the city's business environment and the high -quality development of the economic and society have increased significantly. Essence

Li Xin said that these work measures involve the things around the masses, and they are also the key hot issues that the masses are more concerned about. Specifically, including 11 aspects: first, to create a "medical banking cooperation" model and continue to improve the service network function; the other is to deepen the "Internet+" innovation and continue to improve the level of intelligent service; Improve the effectiveness of serving the people; the fourth is to implement the "benefit of the people's convenience" policy and continue to improve the satisfaction of the masses; the fifth is to promote the "one SMS" working method to continue to improve the medical insurance experience; Improving the level of public services; seventh is to deepen the "participation of the whole people" plan and continue to improve the quality of the insured expansion; eighth is to expand the scope of "one card" and continue to improve the convenience of medical treatment in different places; Improving the level of business services; ten is to promote the application of "electronic certificates" and continue to improve the role of data empowerment; eleven is to carry out the "service specifications" action to continuously improve the effectiveness of ideological ability construction.

The highlight features are mainly reflected in the following three aspects:

The first is to solve small problems and protect the livelihood. The launch of the eleven key work measures includes the most closely linked in the company and the masses, the most closely connected daily life and the most demand for business management, the medical insurance for medical insurance for the insurance, medical treatment, and consulting services. The Municipal Medical Insurance Bureau adheres to the small things and does not underestimate the small things, and the truth is to be implemented. Through internal process reengineering and service optimization, it will further unblock the pain points and difficulties to solve the most direct and realistic interests of the masses. , Solve difficult things.

The second is to promote "run once" to "not run at one time". By actively implementing "Internet+" medical insurance innovation, optimizing the online and offline service processes, and realizing the 24 -hour all -weather medical insurance services that are seamlessly connected online and offline. Overall the service of the epidemic prevention and control and medical insurance office, and comprehensively implement the "online office", "palm office", "telephone office", "SMS office", including 8 "unsighting" service models, effectively ensuring that people's livelihood work is not stopped, policy enjoyment is constantly files The effectiveness of Huimin will not be reduced, and it will be upgraded from "run at most once" to "not running once."

Third, there are both "the city's first" and "the forefront of the province." Create the "medical banking cooperation" model, extend the 12 medical insurance services including the insured information inquiry, the personal rights record single printing, and the payment information inquiry to the 36 bank outlets in the city. After becoming the national medical insurance information platform, the province uses the "medical bank The cooperation "carried out the earliest medical insurance service launch time, the most service matters, and the most comprehensive service specifications. It is also the first new exploration and new attempt for the city's first government departments and commercial banks to practice services for the people. Focus on the pain points such as "medical expenses manual reimbursement procedures are complicated", and online application medical expenses reimbursement intelligent audit system (OCR), set up "manual review of large medical insurance costs green channel" in the city, walked in the province's medical insurance in the province The forefront of the system.

Li Xin said that the Municipal Medical Insurance Bureau has adopted the following practices in serving the talents of "dual moves and dual quotes" and continuously improving the level of public services. The business environment is the cultivation of the market economy and the oxygen of the life of the market. The environment is to liberate productivity and enhance competitiveness. Secretary Chen Ping pointed out at the city's economic work conference that in 2022, it is necessary to vigorously implement the business environment improvement project. Mayor Zhang Hongwei has repeatedly emphasized that it is necessary to build a pragmatic and efficient first -class business environment and plant the fertile soil of the development of enterprises. In order to do a good job of "dual -move and dual quotes" talent service and build medical security talent service brands, the Municipal Medical Insurance Bureau actively served the city's talent introduction and cultivation innovation, relying on the Shandong Internet Medical Insurance Health Service Platform, deployed the application of "double -move dual quotes" Talent medical security service platform, open an exclusive service hotline, and open a high -level talent service area in the medical insurance service hall. High -level talents only need to call one phone, that is, the special person provides the "full process" medical insurance business office service for talents and relatives. Implementation contributes medical insurance forces. Li Xin emphasized that in the next step, the Municipal Medical Insurance Bureau will closely combine the creation of the "jujube medical insurance" service brand with the current medical security in accordance with the latest work deployment of the Municipal Party Committee and the Municipal Government and the work requirements of the Provincial Medical Insurance Bureau. Do a good job in the service of medical insurance for higher standards, stronger responsibilities, and more realistic measures, and effectively enhance the sense of gain, happiness, and security of the masses and enterprises in the medical insurance field!

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