alert!The brokerage system "falsely increases" customer funds, accounts for 280 million accounts!Insured fund prompt quickly

China Fund Reporter Yan Jing 记

The brokerage trading system is bug, which often brings to customers that they are not surprise but frightened.

Earlier, many brokerage companies have searched for the APP failure and other issues, and the IT investment and system security of securities firms have also received widespread attention. Compared with the use of PCs and APPs directly on the client, the problems of the brokerage trading system are relatively hidden, but it may also cause serious consequences.

Recently, China Securities Investor Protection Fund has notified the industry's three cases of abnormal cases of securities trading systems. Some "virtual increases" customer funds, customers use "virtual increase" funds to overdraft; others need to deduct more customer funds to attract attention.

Among them, individual customers "virtual increase" funds reached 300 million yuan, and 280 million yuan was overdraft after liquidation. Although the securities company used its own funds to pay the overdraft payment, it still caused inconvenience to customers. The insurance fund pointed out that securities companies should attach great importance to the security risks of customer transaction settlement funds caused by technical system issues and take measures to improve related work.

Look at the details--

Case 1: server switching storage defect

False increase customers of 195 million funds

First of all, come to popular science: securities companies provide professional investors to provide application commission services through rapid trading systems. Before opening the market daily, the rapid trading system obtains customer funds, positioning and business permissions from the centralized trading system.

The daily silver transfers and centralized transaction systems are synchronized in real time. The transaction and centralized trading systems in the day disk are completely independent. The daily speed trading system will commission the transaction data to return the centralized transaction system to liquidate.

At 8:45 on June 10, 2022, the A securities company found that the speed trading system did not conduct a routine restart before the market opened, and restarted according to the operation process at 8:48.

Due to the defects of the company's rapid trading system main server switching, the reserve server was restarted when the main server of the system was not executed. The backup server was switched to the main server and triggered the data initialization process. Synchronized the initialization data such as customer funds, and the total funds of two customer funds of "virtual increase" were 195 million yuan.

Since then, customers have used "virtual increase" funds to conduct securities transactions. After the end -of -day liquidation, the customer's funds account has a total overdraft of 50.2226 million yuan. On the same day, A Securities Company paid the overdraft with its own funds, and the customer made up for the overdraft the next day.

Case 2: Emergency processing Unlimited Repeated Data

More than 800,000 customer funds for customers

At the end of May 27, 2022, the B Securities Company's rapid trading system occurred when the data file returned to the centralized trading system. The company found problems and carried out emergency treatment. Re -initiate the data return process, and did not successfully introduce all 26 data files to the centralized trading system until the fourth time.

However, due to the "Flowing Faculture Deduction Deduction Deduction Deduction Deducting File" of the Speed ​​Trading System successfully introduced the centralized trading system at a time, the company's emergency treatment was not deleted and repeated data. Customers' bond bonus funds totaled 272,500 yuan, but the total deduction of 1.0901 million yuan was deducted.

On May 31st (T+2), B Securities found the problem of collecting customer funds by mistake. On June 6, the company returned the funds to the customer by the blue supplement method of funds.

Case 3: Lleel logic judgment error

280 million overdraft customer accounts

On May 18, 2022, a customer client of C Securities Company conducted a one -day bond pledge reverse repurchase transaction in the Shanghai market, involving an amount of 300 million yuan.

According to the "Shanghai Stock Exchange Bond Trading Rules", if the bond transaction method is adopted by matching transactions, the transaction is automatically matched with bond transactions in accordance with the principle of priority and time priority. For a large amount of bond transactions, the "one commission and multiple transactions" occurred, so the client's commissioned transaction was automatically matched into 24 transactions.

In order to improve the processing efficiency of liquidation data, the company's centralized trading system adopts the "segmented calculation" mode to divide the liquidation data into one interval per 100,000 pieces, and process it in parallel. At the end of May 18th, the customer's 24 transaction liquidation data was divided into two segments for liquidation.

Due to the defects of the company's centralized trading system, the liquidation data that commissioned multiple transactions was divided into two liquidation logic judgment errors in the two segments. The capital account "virtual increase" funds of 300 million yuan.

On May 19, customers used the "virtual increase" funds to conduct a one -day bond pledge repurchase transaction, involving a amount of 280 million yuan, and 280 million yuan overdraft after the end of the daily liquidation. The company paid overdrafts with its own funds that day. On May 20, the customer bond pledge repurchase transaction expired to make up for the overdraft.

Insured fund: three major measures to improve mechanism

It is not difficult to find that in the above three cases, the technical systems of related securities companies have different degrees of defects.

In case 1 and case 2, the main server switching of the main speed trading system of the securities company, the information interaction of the rapid trading system and the centralized transaction system, and the customer's funds are invalid.

In this regard, there are also information technology technologies of securities firms told reporters that "the main thing is human problem, forgetting to restart before opening the market" is a "human disaster" that can be avoided. In the case 3, because the securities company's centralized trading system is not sufficient to consider the liquidation scenario involved in "one commission and multiple transactions", and the system lays the lack of argumentation and testing of different scenarios, leading to "virtual increase" customer funds.

In the emergency response, although the relevant securities companies have discovered problems in time, due to the errors of the operation process of emergency response and the inadequate emergency plan scenarios, the problem failed to effectively solve the problem, which caused other hidden risks.

In this regard, the insurance fund pointed out that each broker should attach great importance to the security risk of customer transaction settlement funds caused by technical system issues, take measures to improve the relevant work, and give three guidance:

The first is to strengthen security management, improve the system measures of the company's technical system safety operations, improve the operation specifications of system upgrades, security assessment, and emergency response, and improve the safety review and verification mechanism.

The second is to effectively check the products provided by information technology service providers, clear, accurate, and complete the technical architecture, business logic and operation process of important information systems to ensure the secure and stable operation of the information system.

The third is to improve the emergency plan, enrich emergency scenes, strengthen the training of business personnel, ensure the emergency guarantee capabilities of key positions, and avoid safety accidents caused by improper operation.

In 2021, the entire industry information investment nearly 34 billion yuan

In May this year, the insured fund has released the evaluation report of the protection status of investors in securities companies (2022). The report pointed out that there is still room for improvement in the stability of the securities company's transaction system. There were 79 securities companies complained for the stability of the transaction system in 2021, and a total of 944 complaints were complained, a decline in the previous year.

Judging from the issues reflected by investors, there are mainly pages that cannot be accessed, transaction information display errors, timely transactions or withdrawals, and unable to log in, etc., especially at the time point of market market conversion. influences.

In addition, when the trading system fails, some investors report that the service staff of the securities company cannot accurately locate the cause of the failure, so that the problem solving cycle is too long. It is hoped that securities companies will further increase their technical investment, fully do a good job of daily operation and maintenance of the trading system and joint testing before the new version of the system goes online, and effectively protect investors' legitimate rights and interests.

According to CSI disclosure data, the amount of information technology in the industry in 2021 was 33.82 billion yuan, an increase of 28.7%year -on -year; the industry average was 322 million yuan, and 26 of the 105 brokers were above more than 105 brokers. Since 2017, the securities industry has invested nearly 120 billion yuan in the field of information technology, which has continued to increase investment in the field of information technology to laid a solid foundation for the industry's digital transformation and high -quality development.

Which securities firms are most willing to "smash money" in the IT field? The answer is Huatai Securities. In 2021, Huatai Securities' information technology investment was as high as 2.338 billion yuan. This "spending" level is equivalent to the annual net profit of about 20 brokers in the industry. In addition to Huatai Securities, 9 securities firms including CICC and CITIC Securities also had more than 1 billion yuan in information technology in 2021.

Of course, IT investment is a long -term and long -lasting investment, and a huge investment in brokers still inevitably have a transaction failure. For example, in the ranking of information technology investment in 2021, China Merchants Securities ranked fifth in the industry for 1.278 billion yuan. Since the beginning of this year, China Merchants Securities has failed twice, and has been complained and sent to hot search by a large number of investors.

On July 12, the official website of the Securities Regulatory Commission announced its warning letter to China Merchants Securities and Chief Digital Officers, Director of Financial Technology Center, and General Manager of the Core Trading Development Department of the Fintech Center. The CSRC pointed out that in the network security incident on May 16, China Merchants Securities had issues such as system design and upgrades that have not been fully demonstrated and tested, and incompletely upgraded the retreat plan.

Edit: Captain

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