Yixian "three grasping and three promotion" boosted tax "fine services"

Focusing on the comprehensive optimization of the business environment, Yi County adheres to the problem -oriented, based on the needs of the market entity, focus on the reform of the "fine service" of taxation, in -depth promotion of intelligent taxation, quick -handling taxes, personalized taxes, fair taxes, excellent processes, speed increase, and speed increase. Construction mechanism and quality, make the tax payment experience faster, better, and warmer.

First, grasp overall planning, promote convenience, and improve the "smart tax" efficiency. Make full use of information technology, combine the needs of taxpayers, integrate the smart tax function of the tax service hall, realize physical services and intelligent processing in -depth integration, and promote the continuous upgrading of taxation services. The first is to coordinate resources and integrate the setting of "taxpayers". In response to the characteristics of the county, create a "integrated two wings, three clouds and four districts" smart tax pattern, and use taxpayers and paymenters as the main body, create two platforms for online electronic tax bureaus and offline tax halls, and open up the service cloud-online smart tax Center, data cloud-data analysis center, office cloud-cloud desktop system, build a "core area" full-featured intelligent office tax hall and "mountain area", "half mountain district" and "scenic area" intelligent micro hall, to provide taxpayers with all-time, Comprehensive, full coverage, full -process, full Unicom's intelligent tax handling experience; the second is to overall needs to expand the "smart tax" micro hall. More than 95%of the tax -related business, including invoices, social security payments, and related enterprises, including invoices, and intelligent handling in the three mountain districts branch of Tanghu Town, Xiling Town, and Lianggang Town. Install self -service equipment in the two auto trade companies to facilitate taxpayers to handle taxation tax -related services; third, coordinated personnel and create a "remote gang" center. In accordance with the principle of "non -necessary window", open the "remote help center", select 15 business backbones, accept the taxpayer's tax -related business telephone consultation at any time, and apply for daily business lines to actively promote the "de -windowization of the window to the window of taxation service venues "". Since the beginning of this year, 13,000 online business applications have been accepted by the Electronic Taxation Bureau, providing telephone consultations for taxpayers and online guidance for more than 10,000 times.

First, grasp the customs, promote personality, and improve the "difference service" effect. Establish a personalized service team, carry out precise and fine services, and take the initiative to be the "good helper" and "analysts" who take the initiative to be a good company's tax -related matters. The first is customized service according to demand. Through the Tencent Conference and Nailing Conference, they organized a special seminar for various types of industries, inviting more than 150 taxpayers to exchange discussions, and the classification of the needs of the opinions was invited to implement the classification of opinions. Twelve business backbones set up young cadre counseling services and risk response teams, and the opening of the policy to provide "through traffic" to provide "menu -style" precise services for more than 260 companies; second, based on the special class service. For some matters that some taxpayers are particularly complicated or needed to handle multiple departments, set up a special class of "incurable diseases", set up "dissatisfaction, please find me" service special window, designate special personnel, and "do not see the taxpayer payment The taxes and fees that understand, ask if they are unclear, unknown, and work hard "must be resolved in a timely manner. Since the beginning of this year, it has handled 21 incidents of incidents; the third is to improve policy optimization services. Carry out a solid value -added tax refund work, form a "tax refund butler" team, rely on big data of taxation, combined with the analysis of the case, and conduct accurate calculations. Based on different situations of each enterprise, "tailor -made" policy packages, through field visits, remote counseling As well as telephone reminders and other methods, provide more standardized and facilitating services at all levels such as policy promotion, discount enjoyment, business handling. At the same time, strengthen coordination with multiple departments such as finance and banks to speed up tax refunding and ensure that the enterprise tax refund is worry -free. Since April, 135 tax rebates have been handled, with a total amount of 92.6861 million yuan, which effectively helps enterprises alleviate funding pressure and help enterprises develop.

Third, grasp standards, promote fairness, and improve the "flexible law enforcement" effect. Persist in people -oriented, compare inspection and service, and further optimize the tax business environment through flexible supervision methods such as publicity guidance, tracking reminder. The first is to finely promote the tracking reminder. Incorporate the awareness of tax service into the tax law enforcement process, rely on big data platforms to monitor the taxpayers in real time, so as to "remind you beforehand, tutoring in the event, and inform afterwards". More than 170 households; the second is to accurately strengthen industry supervision. Give play to the role of risk management orientation, focus on pillar industries such as mineral building materials, construction and real estate, as well as industries such as seedling planting, catering, and pharmaceutical retail. "Tax Risk Reminder Card", push 15 to remind them to remind the relevant taxpayers to prevent tax -related risks; the third is to carefully regulate credit construction. Carefully organize the credit rating evaluation work, incorporate 54 individuals general taxpayers into the scope of credit rating, so that the taxpayers who are honest to operate are more sense of gain. Provide a number of personalized services such as green channels, delay services, appointment services, simplified approval procedures, etc., guide taxpayers to pay taxes in accordance with the law, and create a good business environment.

Director Yuan Yuci

Deputy Director Wang Mingyue

Written Mi Xue

Edit Liu He Tian

Review Jufeng

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