Smart empowerment | Passenger travel "count in your heart" walking airport "no longer lost"

Many people have experienced such experiences when traveling by plane -after entering the security check, after entering the isolation area, they will naturally find the recent flight information display that is close to them. Wait for the flight information of your own, to confirm the boarding port, planning time, and flight status.

The development of science and technology makes the acquisition of information easier. Today, in addition to the large airport screen, we can also "catch" travel information through airports, airlines, and third -party APPs, applets. However, the airport, especially the hub airport, is often a huge and strange space for many passengers. Nowadays, with the support of the concept of smart airport construction, the emergence of Smart Hideies will not only allow passengers to "count in their hearts" for their own itinerary, but also allow everyone to easily "do not get lost".

As the epidemic prevention and control situation is better, the airport has gradually recovered the popularity of the past. (Wang Yang/Photo)

Stop and see at a glance at a glance

Smart Hangs is a system based on face recognition technology. On the basis of traditional aviation display technology, the Smart Airlines system integrates data such as passenger identity information, flight dynamics, and airport digital maps. With its support, passengers want to query flight information and no longer need to go to the artificial counter, or look up at the densely displayed screen on the densely displayed screen. Instead, as long as everyone stands in front of the smart aerospace device and looks at the camera, the flight information exclusive to your flight will jump. Together with Smart Airlines, there are also clear flight information, boarding locations, and even navigation route maps.

Beijing Daxing Airport Smart Airlines Terminal (Wang Yang/Photo)

At a glance, at a glance, the simple operation of the smart air -display device made it look very simple. But in fact, the simpler services, the more inseparable from the support of technology, data, and algorithms. Simply put, the smart aviation device requires the support of the information collection system, computing system, and air screen screen. Among them, the information collection system includes image acquisition equipment, image processing equipment, and information acquisition equipment. Image collection equipment is used to collect passenger face images. The image processing device is used to obtain face characteristics data based on human face images. Information acquisition device is used to obtain information from chips or barcodes.

Many people are curious, "When did my information send 'to the smart air -virus device?" In fact, in order to provide passengers with personalized and scenario service, the airport with smart air -to -display equipment has been installed at the airport. Related preparations have begun when passengers perform security checks. When a passenger is conducting a security check, the information collection system will send the facial feature data and related passenger information to the computing system. The computing system determines its corresponding flight number according to passenger information, and then saves the corresponding relationship between the facial feature data and the flight number of the passenger.

When the passenger stops in front of Smart Hidemother's device, the camera on the Hangxian screen will immediately capture the passenger's face image and send the facial feature data obtained to the computing system. After receiving the data, the computing system determines the flight number corresponding to the face characteristics of the face according to the corresponding relationship, and then sends the flight information corresponding to the flight number to the airline screen device. In the process, related data will be confirmed multiple times between different systems. But for passengers, everyone's waiting time may be only a few seconds -after the system "see" who you are, the corresponding flight information has been presented on the aviation screen.

Accurate personalized service

The interesting features of Smart Airlines are not only there. In addition to the above -mentioned "basic information", Smart Airlines technology can also expand more possibilities. For example, in the terminal building, each smart carrier device has a corresponding geographical location; after obtaining the geographical location of the smart carrier display equipment used by passengers, the calculation system will also send it to the terminal room map of the terminal. And plan the best path for passengers to go to the boarding gate. For another example, because the characteristic data of the passenger's face has been bound with flight information, Smart Airlines technology can also push some intimate information for passengers, such as how the destination weather and whether the boarding port has changed.

At the same time, when flight delays and other conditions occur, the smart carrier display equipment located near the boarding gate can also be responsible for some ground service work -through QR codes, to issue meals and vouchers to passengers. In this case, passengers do not have to line up like the past, waiting for the staff to distribute meals or vouchers one by one. As long as you use your mobile phone to scan the QR code and complete your identity verification, you can go to the designated merchant for consumption, which not only saves the waiting time of passengers, but also enhances the service experience.

The wisdom of new technologies is that it can provide a simpler and more convenient experience for a wider and more diverse group. For the first passenger who arrived at the airport for the first time, the Smart Airlines System does not need to ask questions, do not need to verify the identity, or even look at the ticket, and can display it with useful information, which is especially convenient for elderly passengers and other groups. For business passengers who often travel, the smart aviation display system can accurately push two -cabin services for it. Whether it is airports, airports, or third -party companies VIP users, the system can directly mark the position of the corresponding lounge. Let passengers go calmly.

Release more space for travel services

In fact, there are still many expectations for the smart aviation display system, airports and airlines. In terms of epidemic prevention and control, the Smart Airlines System also shows stronger expansion. For example, in 2020, after upgrading the Smart Airlines Showing Terminal Equipment, Shenzhen International Airport developed an epidemic information query system and the international luggage abduction guidance service system to achieve a mask passenger face recognition, with a recognition rate of more than 95%. Reduce the risk of cross -infection infection. In addition, as a technology with information reminder and navigation functions, Smart Airlines technology is also expected to release a larger space for the non -navigation industry. As an important part of the smart travel chain, more and more airports and airports have begun to introduce smart aviation display terminal devices in recent years. In 2021, China Eastern Airlines began to apply Smart Airlines Terminal Equipment in the VIP room service. Unlike other Smart Airlines, the VIP room of China Eastern Airlines uses smaller and more convenient glasses equipment. If the passenger has registered the Eastern Airlines face recognition system, then after the Eastern Airlines VIP lounge entering Chengdu Tianfu Airport, the staff can scan the face through the glasses that wears wearing, so as to obtain the passenger flight information and boarding port information , Destination, etc., can not only achieve quietly in the VIP room, but also provide services such as boarding reminders accurately.

During the Spring Festival this year, as the passenger flow of the airport gradually increased, in order to provide better services for passengers, Guangzhou Baiyun Airport added 16 smart carrier equipment in the terminal building. Passengers "brushed their faces" can quickly query flights and board the flight, board the flight, board the flight, board Machine port, luggage turntable and other information. It is reported that these smart aviation device can provide accurate personalized guidance services according to the different locations of the passenger in the terminal building: passengers in the departure hall can be , Inquiry flight numbers, destinations, boarding time, boarding and other information, and quickly go through the boarding procedures; passengers who reach the hall can extract smart airlines in the area through the luggage to query the flight number, departure place, and reach time , Luggage turntable and other information, and get the guidance of extraction of luggage.

In April of this year, Sunan Shuo Airport introduced a new generation of smart aviation device in the domestic terminal. The first batch of 4 devices were placed in the entrance of the security check -in area, passenger terminal and passenger reaching the lobby. After completing the duty procedures, passengers can query flight information through "brushing face" or brushing ID cards on Smart Airlines device. It is worth mentioning that once the flight delays are encountered, these smart carrier display equipment can provide passengers with the dynamic information of the station, the site, and the rear station they take. The anxiety brought by information asymmetry has also greatly reduced the work intensity of the staff. (China Civil Aviation reporter Wang Yichao)

(This article was published on the 8th edition of China Civil Aviation News on July 20, 2022)

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