See the "certificate" glory to pay tribute to the glory -Zhangdian District preferential treatment is more speed and temperature

Zhangdian District, Zibo City, closely focused on the theme of "Let retirement soldiers feel more colorful", pulls the benchmark, forms a joint force, and improves the quality. The file card and preferential certificate application shall be issued. As of July 19, the completion rate of retired soldiers and other preferential treatment targets in the region had reached 90%. As the pilot unit of the city's preferential treatment certificate, Zhangdian District actively deployed, courageous to explore, innovative methods, and the process of handling the process has always adhered to the "four three" working principles. The road, establish a model.

First, the staff should be a "3 member", that is, "propagandist, handling staff, and waiter."

The staff of the retired soldiers service guarantee system in the region is proficient in the policy, and in accordance with the work ideas of "online and offline, multi -point force, and continuous publicity", through SMS platforms, telephones, LED electronic display screens, printing promotional materials, etc., extensively publicize preferential treatment The conditions and procedures of the Certificate of Shengshen should be a good "propagandist"; familiar with the processing process, coordinating personnel data, category processing, accelerating progress, and carrying out "one -to -one, point -to -face, face -to -face" active service, should be a good "handler"; according to the good handling staff; Requirements to apply for the object, implement the initiative to take the initiative, patiently answer questions, and actively help difficulties and problems, and be a "waiter".

Second, the process of handling "31", that is, "one notification, one application, one handling at a time".

Adhere to the on -site notification, telephone notification, and active to inform the door to tell you to clarify policy, regulations, processing processes, and service objects, and implement a "one notification" system; preferential treatment only requires "one application" for service objects, strictly apply, review, review , Service process, adhere to various ways of online and offline, ensure that as long as you apply for an application, "do it once" on the spot, you can satisfy the service object once after using strong business and excellent style.

Third, the service guarantee achieves "3 hearts", that is, "careful, intentional, warm heart".

1. Improve the position and create high -quality services. In the process of applying for the certificate, the staff carefully interpret the relevant policies for the service object, do a series of services such as photo shooting, information collection, registration, and entry, carefully verify relevant documents and certification materials, check each item and identity information on the registration form , To ensure that the collection information items are complete and the data is accurate. Strictly standardize the workflow, improve the efficiency of the treatment of preferential treatment, and make the consciousness of various service measures.

2. Lien multi -party linkage and draw "concentric circles" with your heart. The district, town (street), and village (community) layer deployment and layer launch. Zhangdian District established the leadership group of the leaders of the deputy district as the leader of the deputy district, the relevant district and the relevant leaders of the towns (streets) as members, and was responsible for the implementation of the relevant work and implementation of the relevant work of the district's preferential certificate application. There are four working groups of the audit team, comprehensive group, technology group, and guarantee group under the leading group. Guide 8 towns and street service stations in the district to organize a work deployment meeting and business training meeting for the first time, interpret relevant policies, and implement the division of responsibilities. Arrange the staff of the retired soldiers who come to call and visit related policies, and do a good job of policy promotion and interpretation. Sink the front -line on -site question, and guide the work stations of the township (street) retired soldiers (streets).

The village (community) establishes a grid management mechanism of horizontal vertical linkage and online and offline integration. Through centralized connection and normalized publicity, they guide retired soldiers to the village (community) retired soldiers' service stations in their jurisdictions to apply.

Actively negotiate with the two cooperative banks, study and refine specific cooperation content, and sign a cooperation agreement. The bank dispatched capable personnel to set up points in each town (street) and village (communities) to conduct policies explanations in the application of preferential treatment, card opening, use, and preferential treatment projects, and assist the staff to apply for the online application for preferential treatment. The towns (streets) and villages (communities) actively connect with relevant bank staff in their own jurisdictions, closely cooperate, support each other, and jointly do a good job of applying for the preferential certificate application in their jurisdictions.

During the centralized processing period, the District Retired Military Affairs Bureau, the town (street), and the village (community) application point, all implemented the "5+2", "White and Black" all -weather application and review service methods to provide convenience for the application objects Serve. In order to avoid network congestion and improve the efficiency of review, the staff of the Retired Military Affairs Bureau implemented the "peak peak review" in the morning and one night in the morning.

3. Actively serve, set up "warm heart straight through the bridge". On the basis of the "one -stop" service of the village (community), town (street) preferential treatment, carry out the service actions of "one -stop type" service, the service of the "staff running, the veteran running the leg" service, unblocked online processing, on -site registration, offline agency,, agency,,, pro -agency,,, agency,,,, proceeded off -agent, agent,,,,,, Regional co -associations and other application channels. Established the "Heart Heart Team" to provide more "one -stop" certificates service services for more than ten units including the city's fire brigade, district traffic police brigade, and district citizen center, which are more concentrated in the retired soldiers. The number of young people in touching the statistics and the inconvenience of retired soldiers, and organized personnel to provide them with the "one -stop" door -to -door service for the preferential certificate certificate to ensure that the preferential certificate does not miss one household or one person. Heart -warming, efficient and high -quality services.

Fourth, quality improvement and efficiency adhere to "3 grasping": that is, "grasping account management, grasping key areas, and promoting assessment."

Grasp the account management and require the town (street) to clarify the number of tasks and reverse the schedule to make the bottom number clear and the situation clear; establish various types of personnel accounts, understand online and offline handling personnel, retired soldiers, and three geniuses. List of personnel, master the progress of the ledger and accelerate the implementation. In the later period, the situation of non -handling personnel in the district was carried out, and the lists of people's lists, reasons, and progress were counted to statistics, and the list of people's lists, reasons, and progress were categored. Classified establishment of accounts was established, and assault teams were established according to the situation. Grasp the key areas, and use the large number of retired soldiers and other preferential treatment objects and poor personnel facilities as key areas (streets) as key areas, arrange special personnel training and supervision, set multiple acceptance points, implement delayed services to ensure the progress of handling.

Grasp the assessment, take the goal assessment, evaluate the excellent evaluation as the starting point, and adhere to the progress of the town (street) to handle the progress of the daily newspaper system. The streets), townships (streets) are transmitted to villages (communities), layers of conducting, and promoting layers to ensure the implementation of the preferential treatment supervision work.

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