The installation of the soft water machine causes the water in the home!Consumers get 60,000 yuan compensation

The newly bought water soft machine parts fall off, which led to the water in Mr. Zhang's home. If he wants to defend his rights, he encounters the "kicking ball" of merchants and manufacturers ... On July 7, the staff of the consumer rights protection committee of Putuo District in Shanghai came to the complaint Fang enterprises conducted on -site mediation. Through communication and coordination with the parties, consumers finally received 60,000 yuan compensation.

In March 2021, Mr. Zhang ordered a set of water soft machines. On August 10 of the same year, the merchant came to install it. At that time, the debug machine was running normally. During the two -month epidemic prevention and control, the new house has been uninhabited. After the consumers came to the new house again, they found that the house had been immersed in water. When finding the water source, it was found that the water leak was near the soft water machine. After the merchant came to the door, it was initially judged that the water purifier part was caused by falling off. After the manufacturer's technicians came to check, the results of the water leakage were basically recognized by the water leakage of the water purifier part.

However, for consumers' claims, merchants and manufacturers have pushed off their responsibilities. Mr. Zhang asked the merchant to compensate for the damage of the wooden floor that was soaked in water. The merchant said that the water soft machine was installed by the manufacturer, and the manufacturer had product insurance, and the manufacturer should be responsible for it; the manufacturer said that because it was not a product quality problem, the insurance company refused to claim the claim, so it could not meet Mr. Zhang's claims. In desperation, Mr. Zhang complained to the 12315 request to be coordinated.

After receiving the complaint, the Putuo District Consumer Protection Commission first verified the situation to understand the relevant facts. After determining the basic facts of the water leakage of the water purifier, communicate and coordinate with merchants and manufacturers on relevant compensation issues.

In the dispute, the focus of the dispute between the two parties is whether the water soft machine itself has quality defects and whether there are problems in the product installation process. In terms of product quality, after the professional and technical experts were viewed on the spot, no equipment itself was abnormal. However, the direct reason for the leakage is that the installed parts fall off. During the prevention and control of the epidemic, the new house happens to be uninhabited, resulting in the accumulation of water leakage in time, so it causes greater losses.

The Putuo District Consumer Protection Commission stated that the water soaking in consumers 'homes is due to the omissions of the water soft machine installation. According to the "Consumer Rights Protection Law" and the relevant provisions of the Product Quality Law, the losses of sellers and producers have negative losses to consumers' damage to consumers. Like compensation liability. Under the efforts of the Putuo District Consumer Protection Commission, the dealer and consumers reached a mediation agreement to compensate for the loss of 60,000 yuan for consumers (including 14,000 yuan in the purposes). Consumers said to the results. satisfy.

Produced by Chinese Consumer Newspaper New Media Editorial Department

Source/China Consumer News · China Consumer Network

Reporter/Liu Hao

Edit/Duke

Supervision/He Yongpeng Ren Zhenyu

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