Ping An Kaifeng ｜ Shunhe Hui District: Resolving letters and visits cases, "30" created results

Henan Daily client correspondent Fan Yanyan

Since the establishment of the "30" creation, the Shunhe Hui District Letters and Calls Bureau has adhered to the work and visits as a hard task, continuously improved the work mechanism and innovative work methods, enhanced the stability of the "zero visits" work in the region, and ensured that the "zero access" work "zero visits" The order of work is carried out in an orderly manner.

Improve the responsibility mechanism of the first office. Standardize the initial visits of the first letter, gradually improve the responsibility system for the initial visit to the first visit, adhere to the principle of "territorial management, hierarchical responsibility", "who is in charge, who is responsible", and compact the conflicts of the letter and visits of various departments to resolve the main responsibility. Adhere to the establishment of the first -letter handling system, refine the procedures and time limit, and standardize the acceptance, undertaking, coordination, inspection, settlement, and response of petition cases to improve the one -time resolution and the satisfaction rate of the masses.

Improve the interview and next access mechanism. Adhering to the visits of county -level leaders, the main leaders will treat regularly, change "petitions" to "next visits", take the "five -star" branch creation and "zero -across" Ping An Community creation as an opportunity to make good use of grid staff to conflict with petitions and visits the contradictions between petitions and visits. Investigate as one of the important contents of the job responsibilities of grid staff. Adopt the method of "walking on the streets, visiting households", conduct contradictions and disputes in petitions, move the focus of letters and visits forward, and deal with it after the event. Move the center of gravity of letters and visits, take the initiative to master the hidden dangers of the signs, and deal with conflicts in a timely manner.

Improve the coordination linkage mechanism. On the one hand, make good use of the "letters and visits+smart platforms" linkage processing mechanism, relying on community grid members, community cadres, volunteers, etc., adhere to the "daily report", report the system at any time, and do a good job of investigation, early warning, and disposal; On the one hand, make good use of the joint meeting mechanism of the street offices. Strengthen the communication and connection between the co -organized by the street with the community, related enterprises, and the superior level, coordinate the comprehensive forces of various functional departments, work together to resolve contradictions and disputes, and quickly deal with conflicts.

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