The first intelligent power supply business hall in Haiyang City, Yantai Haiyang City

"Hello, what business do you need to handle? Please!" On July 11th, the Power Supply Business Hall of the Power Supply Company of China Yantong Taihaiyang City Power Supply Business Hall ushered in the first customer, the first intelligent power supply business in Haiyang City The official appearance of the hall marks the marketing management and standardized service level of the China Net Yantaihaiyang City Power Supply Company to reach a new level.

Customers use intelligent robots in the Central Power Supply Business Office

Entering the spacious and bright central power supply business hall, the latest generation of all intelligent comprehensive service terminals and the "online State Grid" mobile terminal replaced the traditional counter business window. Unlike the traditional business halls in the past, the business hall is equipped with multiple intelligence. Mobile terminals, electronic screens and self -service devices give customers the first impression of full -time technology and imagination.

"I want to pay." Zhang Xiaolong, a citizen who was handling the business, tried to say his demand to the smart robot. "Please go to the self -service business area." The robot moved. Zhang Xiaolong easily completed the self -service payment under the guidance of the robot. From the entrance to the end, it took only 3 minutes. "The business is simple and clear, and you can" zero "to apply for electricity without your ID card. This time it is time to save time and effort. It is really convenient and high -tech." The full self -service service is praised.

The staff introduces the function of the business hall to the customer

Guo Zhiyuan, director of the marketing department of Guoyang, Yanyang City Power Supply Company of Guowang, introduced to reporters that the center of power supply business halls boldly innovated and changed the layout of the traditional business hall in the past. Facilities experience zone, comprehensive new energy exhibition area, product display experience area, safe electricity experience area, online State Network experience zone, obtaining electricity zone and other electricity service areas. As soon as the customer who comes to handle the telegram can complete the personal information inquiry service through the "face brushing" system of the desk, the background system automatically judges customer information based on the customer tag, provides customized services for customers, and realizes citizenship business. The optimization and upgrading of "applying the face to the face" to the "swipe the face" is available, eliminating the waiting time for customers to queue up, so that the customer experiences smoothly, and truly allows customers to experience the efficiency and convenience brought by service innovation.

Customers experience in the comprehensive new energy display area

The reporter found that the additional service guidance, business processing, electricity charging, 24 -hour self -service, publicity and display and other functional areas adopted open design, equipped with more professional marketing service personnel for full -process guidance services, allowing customers to use self -service self -service service through self -help The payment machine and the power business handle the terminal, self -service to handle various basic businesses. Citizens can also experience the entire link of running power through mobile clients to complete the online processing of electricity to complete the power. The transition.

"Citizen coming to the business hall can not only handle multiple types of businesses such as renames, new installations, capacity increases, and transfer, but also can be used through smartphones, tablets and other products to use" online State Grid "and other applications. '. "Guo Zhiyuan introduced to reporters that the center's power supply business hall also added new functions such as self -service charging pile business, electronic touch screen, and new energy experience. If you encounter the special needs of some citizens, the staff will also provide a "one -to -one" single -line single -line service, that is, to do it, and to do it. Provide intelligent, diversified and interactive power -controlling services.

The staff guides customers to print invoices

At the same time, the central power supply business hall also opened a 24 -hour self -service area, which does not snooze service models around the weather, so that citizens can choose to handle business hours more freely.

Guo Zhiyuan, director of the marketing department of Guoyang Shipyo Power Supply Company of Guowang, said that in the future, the Power Supply Business Hall of the National Net Yantaihaiyang Power Supply Company Center will be accepted by integrated business, intelligent business processing, interactive service experience, and market -oriented product sales The purpose of the low -carbonization life is to create a high -standard power business environment, and better serve the city's construction, enterprise development, and mass life.

(Correspondent Wang Yanlong Reporter Bao Minghua Photography Report)

- END -