Fancheng Power Supply Center: Integrity and Real Effective Enhancement Service level

Xiangyang Net News (correspondent Fu Jiabing) Recently, the Discipline Inspection Center of Fancheng Power Supply Center of Xiangyang Power Supply Company, Hubei, organized the staff of various stations to carry out industry expansion and supervision and management work, eliminating the expansion of the outfitting circulation from the source, and improving the overall service level of the reporting service level With customer satisfaction, promote the construction of the wind, and establish a good service image.

In response to the phenomenon of poor service consciousness, unprofessional service behavior, and dissatisfied attitude, the Discipline Inspection Commission of the Fancheng Power Supply Center takes the "style of work style" activities as the starting point to improve the quality of service. First, supervisors have thoroughly learned the management system, regulations, and assessment standards of the industry, and focus on strengthening the training of service words, "ten inaccurate", "ten commitments" and other training to improve business skills and maximize the service level; The second is to standardize the expansion process and business circulation process, so as to achieve the control of the entire process of industry, and to prohibit the inconsistent "two skin" of online and offline. Focusing on the pain points and difficulties of the industry expansion, collecting the industry expansion and transition points and analyzing one by one to ensure the rapid and accurate response to customer needs; fourth, standardize the service behavior of industry expanded personnel, organize personnel to learn the risk of integrity in the post to expand the post, and continue to strengthen Industry expansion personnel adhere to discipline, keep integrity, and seek practical awareness.

In the next step, Fancheng Power Supply Center focuses on improving the level of management internally, improving the level of service to the outside world, and continues to do the industrial expansion process management and control work, keep an eye on the problems discovered The level of reporting work and service has been steadily improved to ensure high -quality service and righteousness.

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