The Chengyang Court innovatively carried out the successful reconciliation of 15 cases involved in online stores

Popular Network · Poster Journalist Zhou Yanhan Correspondent Wang Feng Qingdao reported

Recently, Judge Yue Zhimin's team of Xiazhuang Court of Chengyang Court accepted a group of portrait rights about actors Xinmou. When the Yue Zhimin team was delivered, it was found that most of the defendants were online stores on Tmall and Taobao. The phone and address were found by the plaintiff's lawyer through the Internet or filed according to the e -commerce platform. The delivery address of the business license was almost not delivered, and the case was in a deadlock.

For online stores that may not have physical stores, what should I do if the traditional way of delivery is not good? The judge of the case of handling the case considers that if the final announcement is finally issued in accordance with the traditional path, it will not only extend the case handling cycle and increase the complaint of the parties. After the announcement The effect of absent trials is not good, and you should think about the effective delivery of effective delivery. In the face of this situation, the clerk remembered that the online stores had customer service during the e -commerce platform. Customer service and buyers chat and communicate, buying and selling and after -sales service. This way can be said to be unobstructed to contact the online store. "Then send it to the customer service directly through the Internet?"

After consulting relevant regulations, Article 10 of the "Supreme People's Court on Further Strengthening the Work of Civil Delivery" in the summer stipulates that "the premise of strict compliance with the civil procedure law and the judicial interpretation of the civil procedure law on the applicable conditions of electronic delivery, active Actively explore the effective methods and methods of preservation of electronic delivery and delivery vouchers. "Article 13 stipulates that" a working mechanism that can be targeted and improves the quality and efficiency of delivery in accordance with the actual situation, and determines the special delivery institution. Or be delivered by various trials and executive departments. Under the premise of not violating the provisions of the law and judicial interpretation, you can actively explore the effective working methods of innovation. "It can be seen that the Supreme People's Court encourages courts at all levels As long as the parties can effectively receive the court's lawsuit and litigation materials, the flexible delivery method is in line with relevant regulations.

In the summer, try to contact the online store customer service through the customer service chat system of the e -commerce platform. After receiving the customer service, the identity is expressed, and the preparation of the preparation of the prior complaint, the submission, the notice of response notice is sent to the customer service personnel. Online shop customer service staff is often the owner or employee of the online store. Summer seasing this opportunity and patiently interpreting the owner of the online store through the customer service chat system. Some online stores mistakenly thought that they had suffered a public prosecution law fraud. In the summer, they repeatedly communicated and explained in the summer, which resolved the defendant's doubts one by one. After the delivery was completed, Yue Zhimin's team actively organized the plaintiff lawyer and the defendant's online store to conduct mediation, and established the WeChat group to track the mediation progress in real time, which eventually promoted the reaching reconciliation of 15 cases.

With the developed after -sales service system of e -commerce platforms, "cloud delivery" for e -commerce and online stores is a useful attempt to actively adapt to the development trend of e -commerce and actively expand work ideas. Accumulated experience. "Cloud Sending Da" has made the delivery of online stores more accurate and more efficient, which not only improves judicial efficiency and the effectiveness of solution to resolution, but also provides the parties with high -quality and convenient judicial services.

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