Configure the "inclusive financial courier" to improve the steady economic efficiency of financial services

Configure the "inclusive financial courier" to improve the steady economic efficiency of financial services

Kong Fangang

In order to further innovate financial services, increase the adaptation of financial services entities, and effectively play the role of financial services to stabilize the economic and economic growth of the Agricultural Credit Society. From June this year, the Guicheng County Agricultural Credit Cooperative in Guizhou Province has under all outlets and service networks under the jurisdiction of the entire under its jurisdiction. Internal configuration of inclusive financial courier. Through 21 small categories in the 9 categories, financial services appointment advertisements are laid in business and consumer scenarios (including car consumer stores, home improvement markets, communities, hotels, restaurants, home appliances, parenting education series stores, industrial parks, various wholesale markets, various wholesale markets, various wholesale markets ), Implement the "customer scanning appointment, background registration faction, and inclusive financial courier quickly contact and on -site service."

In order to realize the rapid customer acquisition service of inclusive financial courier and effectively meet market demand, the Water City Agricultural Credit Association has conducted market research, carried out processes combing and reconstruction, matching different products, meeting the needs of different customer bases, combined with grass -roots outlet feedback opinions , Reduce the burden on the front -line marketing staff, ensure that more than 80%of the first -tier customer managers are marketing outside the market, configure unified work mobile phones and WeChat electronic business cards, implement customer manager marshal The customer manager can go, will go, and want to go to ensure that the customer manager effectively assumes the responsibilities of standardized inclusive financial courier, and serves the majority of customers better and faster.

Financial courier came to handle financial business

After configured the inclusive financial courier, the Shuicheng Agricultural Credit Association will deeply integrate it with inclusive visits. The daily service time is postponed to 8 pm. From the customer's appointment to contacting the customer for no more than 5 minutes, a single loan does not exceed 5 minutes. On -site loans, a small credit within 50,000 yuan will be issued within 15 minutes, and the credit loan will be issued on the day of the credit loan within 200,000 yuan. -The on the 5th, as of mid -July, a total of more than 2,000 advertisements for various scenarios were laid, 786 were distributed, 365 credit business was handled, with a total credit quota of 14.52 million yuan and a credit limit of 6.25 million yuan. Through 24 hours of service return visits, customer satisfaction is 100%.

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