Wudang Mountain Scenic Area, Hubei Province explores the "Little Red Riding Hood" volunteer rights protection model -extend the tentacles of consumer rights protection to tourists

"If you don't need it, you can return the goods." On July 12, Mr. Zhang, a tourist tourist tourist in Wudang Mountain Scenic Area, Hubei Province, frowned, because the green pine bracelet bought in a moment, the next day What reasons to return with those who are walking together. The "Little Red Riding Hood" who stood beside him took Mr. Zhang to the store after hearing that he took the return procedure for him in less than 10 minutes. Mr. Zhang ordered a great praise for the "Little Red Hat" rights protection volunteer.

Since July, the tourism industry in Wudang Mountain Scenic Area has continued to recover. In order to unblock consumer rights protection channels and increase consumer rights protection work, the Wudang Mountain Market Supervision Bureau of Shiyan City and the Wudang Mountain Scenic Area Management Bureau and the Cultural Tourism Bureau aim to deepen the creation of "rest assured consumption in Hubei", establish and improve consumer rights protection risk research and judgment meeting. , Based on the "three mechanisms" of the department's joint inspection and reporting emergency disposal, and establishing two consumer rights protection service stations on the scenic area, actively explore the model of "Little Red Hat" volunteer for volunteers around them, expand the coverage of the social coverage of rights protection, and facilitate consumers to facilitate consumers Solving consumption demands nearby.

The Wudang Mountain Scenic Area "Little Red Riding Hood" has a total of 150 volunteers. There are currently 150 people. They daily shoulders the task of handling the security, helping the people, fire prevention and emergencies of Wudang Mountain Scenic Area, and guarding all corners of the scenic area. The Wudangshan Market Supervision Bureau has given full play to the characteristics of "Little Red Hat", wide distribution, and strong flowing, and organizes consumer rights protection knowledge and skills training to make "Little Red Hat" a "thousand -mile eye" and "smooth ears" for consumer rights. Quickly accept and deal with tourist complaints.

▲ "Little Red Hat" volunteer volunteer and law enforcement officers inspect and supervise the scenic area merchants. Wu Caiping/Photo

Market supervision and law enforcement officers lead the "Little Red Hat" to jointly carry out publicity activities for consumer rights to enter the scenic spot, actively guide and urge operators to perform the promise of "non -fake and inferiority, no counterfeit goods, no fraudulent service, complaint without complaints" Food safety, price law enforcement, consumer fraud and other market supervision fields are investigated in market supervision fields, and the "level" of the right to move the rights to achieve the general disputes of consumer rights protection is at the grassroots level, and the source of the solution is at the source.

"By extending the tentacles of consumer rights protection, creating a safe and assured consumer environment, so that tourists can feel that rights protection is around and continuously improves tourists' satisfaction." The main person in charge of the Wudang Mountain Market Supervision Bureau said that the current scenic spot involves tourists to report reports. No reason for returns, non -qualified commodities, settlement of consumer disputes and compensation for consumer infringement, etc., have achieved registration and results.

Produced by Chinese Consumer Newspaper New Media Editorial Department

Source/China Consumer News · China Consumer Network

Author/Wang Bo Ren Guobin Wu Caiping

Edit/Duke

Supervision/He Yongpeng Ren Zhenyu

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