Only 16 people across the country were awarded the famous national special tour guide on the Hangzhou women's Pan Yimei list.

Zhejiang News Client reporter Lu Yao

Pan Yimei is the deputy general manager of Hangzhou China Travel Service Group Co., Ltd., and has been engaged in full -time English tour guides for more than ten years. To this day, she often remembers a trivial matter of stinging her many years ago. Once, she and her peers participated in a large -scale event. When she wrote the "tour guide" solemnly in the professional column, she found that her colleagues were written "English translation".

This Jiangnan woman, who has longed for fluent English from an early age, introduced the motherland's good Heishan to Chinese and foreign friends, and suddenly realized that this profession was misunderstood to a certain extent, and even some practitioners did not agree with their own work.

The stubborn Pan Yimei wants to prove that she has no choice, and proves that the tour guide is not just playing. Over the years, she has worked hard to move forward. The career of the guide is to the extreme step by step.

Recently, Pan Yimei climbed a new peak -the results of the national special tour guide evaluation in 2021 were officially released. Only 16 tour guides across the country were rated, and Pan Yimei ranked among them.

Layer a breakthrough

I feel like a roller coaster

How difficult is the national special tour guide?

According to relevant regulations, my country's tour guides are divided into junior tour guides, intermediate tour guides, senior tour guides and special tour guides. In the past, only two national special tour guides have been selected in my country. The two were rated in 1995, and 22 people were rated in 1998. This selection is the third time in my country after 24 years.

"The mood of the past few months, it seems that it is not easy to take a roller coaster." Pan Yimei sighed since the recall of the review process.

The evaluation requirements of the special tour guide are not strict: the university bachelor's degree or above is required. Pan Yimei is the first graduate student recruited by Beijing Second Foreign Language Institute, and the enrollment interview score is the first in the country; it is required to bring a group for no less than 90 days during the period of time. Pan Yimei, who is still active on the front line, has a lot of practical experience; requires professional academic achievements and defense papers. Pan Yimei, who has accumulated a lot of theoretical accumulation, once independently wrote "100 sentences of G20 Hangzhou Citizen International Interchange English". This time Zhejiang and Beijing's online and offline two papers defense, Pan Yimei submitted "Application and Significance of Interpreting Skills in the Practice of English Guide". The nine bilingual cases and defense scenes in the text have been witty and calm at the scene. The evaluation committee experts are highly recognized.

Pan Yimei's notepad records her challenge from the preliminary trial to the final trial -December 2021, participated in the online thesis pre -defense organized by the Zhejiang Provincial Department of Culture and Tourism, ranking first among the participants; On January 27 this year, 2021 National Special Tour Guide Evaluation Final Trial Defense List of participants was announced, and the participants were cut from the 72 people sent to 61; on February 25, they went to Beijing to participate in the final judgment of the paper; March 18 On the day, the list of people intended to be evaluated was announced from 61 to 16. After two months of review, the boots landed, and the list of 16 people "official announcement".

Tour guide work

Like acting script movie

Pan Yimei is a typical Jiangnan woman, with her eyebrows and slender figure. But she had a steady stream of energy, attracting people to keep listening to her. Such a woman who can speak for a meeting, the starting point of professional dreams is an experience of having a foreign friend when she was a child.

Pan Yimei often went to the West Lake to play. One day, the two foreigners called her to take a group photo. She wanted to say hello and wanted to introduce her hometown and beautiful West Lake to the foreign guests, but she could only pop out "Hello" and "bye bye" in her mouth.

At the moment when the shutter was pressed, Pan Yimei's heart was silently planted the seed of the dream -the most beautiful scenery in his hometown was introduced to friends all over the world with fluent English.

When interest becomes a job, it needs a sense of responsibility. Once, she received an international student group with more than 100 people. In order to get closer as soon as possible, Pan Yimei remembered everyone's name in just a few days. The many American couples make an appointment to arrange the luggage handling services of the station and buy fruits and snacks suitable for their age and taste.

In heavyweight foreign affairs reception, Pan Yimei is good at integrating interpreting skills and English tour guide services. Whether facing the Eurasian Economic Council Trade Councilor Veronica Nikashenna, Mauritius Ambassador to China, Wang Chunwan, and UNESCO Dr. Ou Minxing in China ... And praise.

"The tour guide seems to be participating in a movie without scripts." Pan Yimei said that with the step -by -step improvement of the reception specifications of high -end customers, the challenges she faced in her work also increased day by day. It is often necessary to communicate various topics. Not only should we know the area of ​​Songcheng and Hangzhou's house prices, but also understand the Belt and Road, medical social security, football ... both are high and grounded.

Attract much attention

Establish a benchmark

After a lapse of 24 years, the special tour guide, once caused a sensation in the industry. Someone joked that the 16 people who had just been evaluated were currently the most stressful of the country's tour guide industry. People are curious, where is the value of special tour guide reflected? What kind of industry benchmark will be established? In fact, Pan Yimei has written the answer with his life.

Since 2015, Pan Yimei has served as part -time bilingual teachers in the business school of Zhejiang University. In February 2022, he was hired as the first industry mentor by the International Cultural Tourism College of Zhejiang University. Professor Pan Yimei's courses include: foreign -related tour guides and overseas leaders (bilingual courses), tourism product design and development, and high -level English spoken English (all English lectures). Pan Yimei really made a frank meeting and awarded each other. The epidemic has a great impact on Pan Yimei's work. "For more than two years, I have been 'unpaid vacation' and have hardly brought a group. Travel agencies have also been hit." Pan Yimei said that as a representative of the 13th National People's Congress of Hangzhou and the Standing Committee of the 14th National People's Congress of Hangzhou City Member, she has been actively appealing and speaking for the industry. In recent years, she has proposed "Suggestions on How Traditional Travel Agency over the survival crisis in the epidemic" at the two sessions, "Suggestions on Increasing the Assistance to Foreign Language Guide Talents in normalized epidemic prevention and control." On March 27 this year, Hangzhou issued the "Hangzhou Municipal People's Government's Policy Opinions on Promoting the Recovery and Development of Hard Industries in the Field of the Service Industry".

Do not wait for it, ready to go. This year, on the occasion of the first anniversary of the common prosperity demonstration zone of Zhejiang's high -quality development and construction, Pan Yimei was invited by Zhejiang News client to launch the bilingual public welfare of the "26 counties in the mountains in the mountainous area to show you the new scene of Zhejiang on the Zhejiang" Explanation column.

At present, Pan Yimei is applying for the "Zhejiang Panyi Mei Red Tourism Instructor Studio" to Zhejiang Provincial Department of Culture and Tourism through the International Cultural Tourism Academy of Zhejiang University. She wants to lead the team to integrate red tourism resources, carry out school -enterprise cooperation, and contribute to the youthful power of literary travelers. At the same time, she is still preparing to organize the Hangzhou China Travel Agency "Pan Yiliwen Travel Translation Studio".

"I hope to integrate high -quality resources such as bilingual tour guide, explanation personnel, and English translation in the province, and help the cultural tourism industry under the influence of the epidemic." Pan Yimei said.

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