Is it easy to refund the "easy home"?Some people call the refund for 5 months, and the merchant replied

During the past few months, I called the phone call and no one answered, and WeChat contacted customer service staff and no one answered. what's the problem? what should we do? "

Netizen: Can't provide housekeeping services normally, easily delay home without refunding

Recently, some netizens reported to Ao Yi's news that they had two clean package annual packages two times before and after buying at home. Since the service cannot be provided normally in the later period, a refund was filed in early March this year. It has not received a refund for 4 months in the past 4 months. payment.

Netizen Mr. Wang said that the service they purchased belongs to the prepaid consumption, that is, the current payment, and the service can be made in advance. When purchasing, the sales indicate that the service is not satisfied with the refund at any time, and it is promised to be refunded in 15 working days. After the refund was filed, the refund was not received for a long time.

Ao Yiyi reporters noticed that many netizens posted related content online, and they could not provide housekeeping services normally when they were eased and complained easily at home.

Some netizens said that they bought more than 20,000 yuan in services at home, and there were many services that did not fulfill them.

Some netizens said that they did not do the service they bought at a time, and the refund could not be ordered. I felt that the company was playing Tai Chi.

Some netizens mentioned that it has initiated a refund, but the refund process takes 5 months.

Return home to respond:

Due to the broken capital chain, all business sales and delivery will be suspended from July 18

Why not provide housekeeping services in time? Why not refund it? Why can't the user's consultation not respond?

On the evening of July 17th, it was easy to release a situation to the official platform of the home, which mentioned that because the company's capital chain was broken, the overall negative information fermentation brought a heavy blow to the company's sales and delivery. After the company's research, all business sales and delivery will be suspended from July 18, 2022, and the restoration time is to be determined. The debt of user technicians, allies, suppliers, and employees is also organizing and clearing, and gradually repaid according to the company's capital operation.

It is easy to say that the majority of users can add a micro -two -dimensional code to confirm and follow -up of the bills. As the organization decreases sharply, the reply is slow.

The reporter noticed that on July 8th, the official official also released a "[Strict statement] not running, and easily at home will be responsible for the customer to the end!"

This description mainly mentions the process of relaxing home, and the reason why customer orders cannot be served.

It is easy to say that due to the epidemic reasons, the sharp decline in sales revenue has affected the decrease in service orders and reduced income, plus the risk of epidemic, and under comprehensive factors, some technicians choose to leave. Since May, unreasonable information such as "easy to run at home" and "easy to raise funds at home" have begun to appear on the Internet. At the end of June, the situation of technicians was incited by collective departure, making more customer orders from being served, and customers' refund surged.

It is easy to say that since the epidemic, the housekeeping industry has not received enough attention from the society, and the application of the epidemic subsidy in the housekeeping industry is significantly insufficient. At present, the government epidemic -related subsidy is only 12,000 yuan, and it is easy to actively communicate with government agencies and departments at all levels to fight for special subsidies for the housekeeping industry. He will do his best to adhere to the business, and expressed sincere apology for every customer, technician, and franchisee who has been arrears.

Regarding the situation where users are difficult to make an appointment and refund, they can easily say that if it is difficult for users to make an appointment due to the current stage and cannot wait for the company to return to normal, they can choose to apply for a refund. Orderly refund, timeout refund users can check the refund payment of the order refund payment in the 400 phone or online customer service. After the recent reduction of customer service personnel, the reception of each customer service personnel is large, it is recommended to give a message in consultation through online customer service.

Lawyer's view

For users such a prepaid consumption, it is difficult to make an appointment when purchasing services. What should I do if the refund time is too long or cannot be refunded? How should consumers defend their rights?

Lawyer Zheng Boen, a Law Firm in Guangdong, said:

According to Article 53 of the Consumer Rights Protection Law, if an operator provides goods or services by pre -collection, it shall be provided in accordance with the agreement. If it is not provided in accordance with the agreement, it shall perform the agreement or refund the prepaid in accordance with the requirements of the consumer; and the interest on the prepaid payment and the reasonable expenses that consumers must pay should be paid. Therefore, in accordance with the provisions of the law, in the case of difficulty reservation after purchasing services, in fact, the contract has actually been fulfilled. In this case, the prepaid should be returned.

Consumers should prosecute in time when they cannot refund, and at the same time, they should seal the company's property to protect their legitimate rights and interests.

At the same time, remind consumers to pay attention:

First, try to consume rationally as much as possible. Do not be deceived by the environment of consumer venues when consumption, do not be fooled by the waiter who sells them. It is necessary to combine your own situation, consume rationally, think rationally, and consider whether you really need this service.

Second, there are risks in advance, and recharge needs to be cautious. When signing a prepaid consumption agreement, you must understand the registration and annual report of the operator and confirm its normal business qualifications. It is necessary to understand its credibility in advance, and select merchants with high reputation and large scale to reduce consumption risks. You can check the company's relevant information and complaints of the company in the first time, and master the basic information, which is conducive to a accurate judgment on consumption.

Third, save relevant bills and properly keep invoices and consumer vouchers.If the business of the merchant is found abnormal, timely complaint with the relevant functional departments or 12315.

Writing: Ao Yi Journalist Li Yuan

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