Dove chocolate eats live bugs?Customer service: or be bitten during transportation and storage

Open the packaging paper, and the seductive chocolate has a white bug. On July 17, a netizen released a video that he claimed that he ate bugs in Dove Chocolate. On July 18, the official customer service staff of Dove told Jimu Journalists that there were problems with the two links of the product's transportation and preservation.

According to the online video, in a piece of brown chocolate, a white bug is constantly creeping, and there are many chocolate debris on the bugs and around it. Pamel.

After the above video was released, it quickly caused heated discussion among netizens. Some netizens commented that "insects are sent without collecting money", and some netizens analyzed that "Nuts may have insect eggs if they are not handled well." Jimu Journalists have tried to contact netizens who posted the above videos many times on this matter, but did not get a reply.

On July 18, the official customer service staff of Dove told Jimu Journalists that they had not paid attention to the matter. If consumers do encounter product problems, they can call Desf customer service calls, and save the pictures and related samples of insects, provide corresponding product information to the staff, the company will definitely deal with and give consumers a reasonable answer.

The staff also said that the production environment of chocolate must be no problem, and the production plant is very clean and hygienic. Chocolate insects may be problems in the two links of product transportation and preservation. Because the raw materials of chocolate are sweet cocoa butter, it is easy to recruit bugs. If the surrounding storage environment is improper in the two links that dealers' transportation and retailers are stored. Inside chocolate. In order to avoid similar problems, the company has special staff to check the storage environment and placement environment of the products on a regular basis. If there are problems with the storage environment and the placement environment, the company will immediately recover related products and supervise the merchants. It will be checked regularly, but it is still difficult to completely avoid the situation of chocolate insects during transportation and preservation.

Jimu news reporters sorted out and found that consumers complained that Dove chocolate had occurred in the case. According to media reports, in January 2013, a consumer in Fengtai District, Beijing found alive while eating Dove chocolate, and later apologized and gave 10 times price compensation. In December 2021, a citizen in Fushun, Liaoning, said that the worm was still creeping when the packaging was eaten in Dove chocolate.

Editor in charge: Liu Yuqin

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