Zhejiang Higher People's Court, Zhejiang Provincial Market Supervision Bureau, and Zhejiang Provincial Consumer Protection Commission jointly issued a document -comprehensively strengthening consumer rights

In order to strengthen the protection of consumers' rights and interests, improve the diversified resolution of consumer disputes, and promote the formation of consumer rights protection social co -governance patterns, on June 22, the Zhejiang Provincial High People's Court, Zhejiang Provincial Market Supervision Bureau, and Zhejiang Provincial Crown Protection Commission jointly released the "About Comprehensive Comprehensive Strengthen the construction of "shared courts" for consumer rights and interests to further deepen the notice of consumer disputes and complaints "(hereinafter referred to as the" Notice ").

It is reported that the "Notice" clearly uses the "shared court" of consumer rights and interests as an important part of the diversified work mechanism of consumer disputes, and gives full play to the positive role of people's courts at all levels in the province and the Consumer Protection Commission. Improve the complaint docking mechanism to achieve full -process docking and closed -loop management.

In resolving consumer disputes and safeguarding the legitimate rights and interests of consumers, the Consumer Protection Commission will give full play to the basic role of timely and locally. The reporter learned that the "shared court" of each consumer rights and interests is equipped with 1 contact judge and one court director. Contact the judge will be served by the judges of the People's Court or grassroots court in the jurisdiction, which is mainly responsible for guiding mediation, litigation services, publicity of the rule of law, coordination and liaison. Consumer rights protection of the "shared court" daily management, maintenance and service, guide parties to conduct pre -complaints, and help handle online cases and online trials.

The relevant person in charge of the Zhejiang Provincial Consumer Protection Commission said that the people's courts at all levels of Zhejiang Province will actively cooperate with the market supervision bureaus of various cities, counties (cities, districts) and the Consumer Protection Commission to set up consumer rights protection of the "shared court". The county's two -level consumer protection committee covers the grass -roots Consumer Protection Commission Branch with more concentrated problems and more consumer disputes. At the same time, consumer rights protection of the "shared court" will adhere to the principles of sources of complaints and people -oriented, and actively guide the parties to resolve consumer disputes through non -appealing methods such as reconciliation and mediation. Before the complaint, focus on solving the problem of the people's urgency.

The reporter learned that before, Ningbo, Haining, Changxing, and Pingyang in Zhejiang have actively applied for the establishment of a "shared court" and connected the courts, the Consumer Protection Commission and the Consumers through the "one network cable, one screen". Successfully mediate disputes, realize the fast mediation guidance of consumer disputes online, "one without running", online lawsuits and judicial confirmation, which greatly facilitates the handling of consumer complaints. The fast lane is through the traffic.

Produced by Chinese Consumer Newspaper New Media Editorial Department

Source/China Consumer News · China Consumer Network

Reporter/Shi Benyun

Edit/Duke

Supervision/He Yongpeng Ren Zhenyu

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