"I do practical things for the masses" Jiangsu: "One -stop" contradictions and disputes are resolved at the grassroots level

Be a good "relief person" and do a good job for civilians

Jiangsu: Resolving contradictions and disputes to the grassroots at the grassroots level

Some people reported that their homesteads were occupied, and some people reported that they were blocked by the road, and some people reported that the property did not solve the problem ... Although the mediation room of the public security organs was small, it was the resolution of contradictions and disputes and promoting social harmony. Important positions. A small thing that happened in the mediation room made the masses feel the warm power of "doing practical things" in the public security organs.

Solving the masses' "worry" with your heart

Not long ago, the Yu Du Police Station of the Jiangyan Branch of the Public Security Bureau of Jiangsu Province received an alarm from the resident Zhang, saying that his homestead was occupied, and the director Song Huafan immediately rushed to the scene. Several people were quarreling in front of a house that had a tall person in Yuxiao Town. "My house was half built, and the Wang family came to block the work, saying that my house expanded a brick backwards, causing his yard to become smaller." The villager Zhang said, "At most, it was 10 cm. In the past, his family built pigs. At that time, my family still gave some. "

It turned out that the old house of Zhangjia was rebuilt. Without greeting, the newly built house occupied a little homestead of the Wang family. The two people reported the police without arguing. After persuading the two people to go back to rest, Song Huafan carefully pondered the crux of the problem. He felt that the Wang family really cared about being respected and apologetic, and appeased the emotions of the two people was the key to solving the problem.

In the early morning of the next day, Song Huafan came to the Zhang family first to persuade: "It's all villagers in the villagers, and there is no unsolved puppet. No matter how big it is, at least it must be discussed with others?" The Zhang family regretted it, so he came to the Wang family while he was hot. "You see that people's houses are tall. If you overthrow the re -building, it will spend time and spend money. Can you discuss and discuss it?" Song Huafan said to the Wang family.

"I am not a person who is not reasonable. At least you have to say hello before building." In the end, the Zhang family came to apologize, and the Wang family also made concessions, and the two sides shook hands.

Patient to eliminate the "troubles" of the masses

On the evening of April 30, Ye Mou and Zhao, who lived in Zhengyi Village, Jiangdu District, Yangzhou City, drove home. The original narrow rural roads seemed to be more crowded. When passing by the Friendship Bridge, Ye Mou and Zhao Mou did not give up each other and almost caused an accident. Subsequently, the two came to the Jiangdu Branch of the Yangzhou Public Security Bureau, Zhang Gang Police Station of the Public Security Bureau.

"Comrade Police, you give the evaluation, he stops the way!" "Comrade of Police, he scolded others first!" As soon as he entered the door, Ye and Zhao looked very emotional. Deputy Director Chen Yong persuaded the two into the mediation room and let them "pour water" to facilitate the cause and effect of the matter. After Ye Mou and Zhao Mou were emotionally stable, Chen Yong restored the incident and tried to solve the knot of the two.

Considering that the two live in the same village, it is not easy to handle the neighborhood. Chen Yong first criticized Ye Mou and Zhao's excessive behavior, and then listened to the demands of both parties patiently, and sincerely put forward his opinion. In this way, Chen Yong cleverly changed the "back -to -back" to communicate alone to "face -to -face" to communicate together, and he knew the reason and moved. In the end, Ye Mou and Zhao Mou admitted their mistakes and returned to good.

Online mediation of the masses "worry"

"@“ ““, There is a conflict between the owner and the property, please help to mediate. "On April 22, a news from the police room of the Xu Gongqiao Community in Huaqiao Town, Kunshan City caused the news that caused Kunshan City Public Security Bureau Cao An Police Station community police's attention.

It turned out that Mr. Li, a resident of Xu Gongqiao Community, sent a help information, saying that his house leaked for a long time, and the walls were broken by the blisters. He communicated with the property company several times, but he had not been resolved.

In the "Cloud Turning Conversion Room", the property party refused to provide services on the grounds that Mr. Li did not pay the property fee, and Mr. Li was unwilling to pay the property fee without repairing the house. After obtaining the consent of Mr. Li and the property party, the police invited Huaqiao Town Judicial Office, Huaqiao Town Letters and Visits Office, Huaqiao Court and Lawyer to participate in the video connection to conduct "cloud" mediation. In response to the intensification points of the contradictions between the two parties, the staff of various departments met a detailed mediation. Half an hour later, the two sides reached a settlement.

Cao An sent the goal of "the best experience" to the "best experience" to the "best experience" to launch a new model of "cloud mediation" in the eight communities, and organized the parties to mediate remote mediation through video connection judicial and civil affairs departments. As of now, the Cao An Police Station has organized more than 50 online communication activities through the "Cloud Mediation" model, and has regulated more than 130 contradictions and disputes, and the mediation success rate has reached 99.4%.

(People's Public Security News, China Police Network reporter Zhao Jiaxin, correspondent Song Na)

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