The first in the province!Baofeng County Establishment of Government Service Satisfaction Return to Visiting Center

Pingbu Rong Media reporter Wu Peng Correspondent Li Wanpeng

"Please supervise and satisfy the people." On September 26, when I walked into the center of government service satisfaction of Paofeng County, the red characters hanging on the wall were particularly eye -catching. The staff was calling for the satisfaction of the satisfaction of enterprises and the masses.

"Hello, Mr. Zhang, I am a staff member of the Satisfaction of the Government Services of Baofeng County. During the business process in the window a few days ago, are you satisfied with the service attitude and service efficiency of the staff? Please Put forward valuable opinions and suggestions. "On the same day, a return visitor Li Bingjie was returning to Mr. Zhang who had recently applied for a certificate of motionless certificate.

In June of this year, Baofeng County launched the working mechanism for the return visits of government service service. By formulating the return visits plan for government service satisfaction, establishing a satisfaction system for return visits, and establishing a professional return visit team, etc., the county's first county in the county government service center ( District) Government Service Satisfaction Back to the Center, this is another new measure for Baofeng County to improve the satisfaction of enterprises and mass government services.

"In the past, a third -party sample conducted the satisfaction of government service satisfaction. We could not communicate directly to understand the demands of enterprises and the masses. Now we have set up a satisfaction return visit to the center to return to the visit to the center, return to the on -site visits by full -time personnel, and return to the enterprise to come back to visit. Communicate directly with enterprises and the masses to understand the true service situation of each window. "Han Fei, director of the county government service center, said.

Through the normalized return visits, the problem of "passive" acceptance is discovered by "active", and "equal opinion" is "looking for opinions". Compared with the past, the visit to the visit is more significant.

Liang Juan, the leader of the disciplinary inspection team of the county government service center, introduced that in response to the issues and opinions raised by the enterprises and the masses in the return visit, the center will make a timely verification and sorting classification, and transfer to the window unit as soon as possible. After the completion, the "second visit" of enterprises and the masses. At the same time, the return visits are summarized, the monthly opens, and the monthly and annual assessment of the window will be included in the window of evaluation, rectification, feedback, supervision, and assessment.

Since the return visit, the return visit center has returned to the company more than 4,800 times and the satisfaction has reached 99.29%. The collection of 11 issues, 23 reasonable opinions and suggestions, all of which have been rectified, and the second visit satisfaction rate is 100%.

"Enterprise and the masses are the 'hard bar' to test the effectiveness of government service work. In the next step, we will use a good service service return visit mechanism to do a good job of government service 'after -sales' work to force the quality of service to improve the quality of service. Let the enterprises and the masses work 'happy, and return with satisfaction. "Han Fei said.

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