The courier list becomes a "leak"?Late evening reporters visited the field to investigate the popularity of privacy orders

Recently, Ms. Yang, a citizen who lives in a community in Longhua District, must use Mark Pen to patiently draw off the recipient information on the courier list with Mark pen. A few days ago, she received a fraud call that claimed to be "express delivery". Considering that she had not leaked relevant information on other platforms, Ms. Yang inferred that the "leakage" should be the courier that was discarded before processing. Noodles.

In the Internet era, when life is increasingly inseparable from express delivery, people are also concerned: Is my personal information safe? A few days ago, the State Post Bureau and the Ministry of Public Security held a special press conference on the special action security governance of the postal express delivery field. According to reports, the operation has achieved obvious results since its launch in March this year. It has accumulated a total of 189 cases of stealing and selling and delivery information. Privacy order promotion work has been fully rolled in the national postal express industry, with an average daily usage of about 100 million orders.

Waste courier packaging or leaking personal privacy information

The courier list between the square inch includes important privacy information such as the consumer's name, telephone number, and home address. You can even further find the recipient's WeChat and Alipay account, master the corresponding purchase habits and consumption of the recipient ability.

"The other party accurately reported my consumption records, as well as personal information such as names, telephones, and addresses, and faded me step by step to deceive me to transfer to the designated account." Thinking that there was something, but when she called back the "customer service" call to the country, she understood that there was another strangeness. "Since then, before I abandon the express packaging, I will first use the recipient information on the courier list to hide the information," said Ms. Yang.

At the end of the summer vacation, colleges and universities once again became a gathering place for express delivery, and at the same time, it also became a high incidence area for the leakage of the information leakage of the courier. Since September this year, the flow of people at the Cainiao Station of the Guangdong University Campus of Shenzhen University has increased significantly, and the express delivery of "sitting" to be collected is even stretched to the door of the station.

Different from most students after dismantling the packaging, the senior students of the School of Communication of Shenzhen University will patiently apply the personal information on the courier sheet with the black pen, and then throw the express packaging out of the courier outer packaging into it into Recycling box. "This habit was developed before I entered college, because I saw the news that I leaked personal privacy because I had discarded the express packaging at will, so I left more heart in this regard."

Even so, Gao Gao suspected that his personal information was leaked. Recent She began to doubt the authenticity of this text message. "Later, my friend reminded me that this may be a fraud message, the purpose is to seduce me to add the other party's WeChat and then start the next move." Gao said that the text message clearly mentioned her name, address, and habit of picking up. She suspected that she suspected The express information was leaked during transportation.

The reporter found that most of the revenue information on the recycling box of the Express Station was not specially processed. The concepts of time, unnecessary, unimportant, etc. make most people do not care about the follow -up processing of the income information on the courier surface.

Performance efficiency becomes a privacy order promotion 桎梏

The reporter visited many express delivery outlets in Nanshan District and Longhua District on the spot. It was found that most of the courier noodle orders were not hidden. The recipient's name, telephone, and receiving address and other personal privacy information were unobstructed.

Some criminals smelled "business opportunities" on the "Robbing" courier list, and made huge profits by selling the "black industry chain" of the "black industry chain" by selling the courier's single information. A person in the industry revealed to a late night reporter that the selling information that was sold is generally flowing to two places: First, it flows to the hands of bad businesses for precise marketing. This category is mainly to purchase products such as maternal and infant, health products, cosmetics and other products; the other is to sell abroad through layers of price increases for illegal activities such as telecommunications and network fraud.

Some experts said that at this stage, the use of privacy for express companies to prevent the best solution to prevent express delivery of personal information. The so -called privacy order, that is, e -commerce and express companies adopt a paper list with desensitization or hidden treatment to protect consumers' family address, name, mobile phone number and other personal sensitive information. The reporter learned that in 2017, some courier companies began to launch a privacy order. However Increase the cost of corporate labor and equipment.

The reporter learned during the visit that the courier usually distributed express delivery according to the recipient number on the courier list. If you use a privacy order, you need to check the process of the recipient's phone in an extra system. In the case of large delivery volume, courier companies must increase personnel equipment to increase labor costs.

At the end of the distribution, the courier Xiao Chen Xiangshen said that the privacy single delivery was more "strenuous", which greatly reduced the delivery efficiency. "If you use a privacy order, take it out before each package delivery, and the daily dispatch volume will be reduced by about a quarter." Fang Ming, the person in charge of the rookie station of Shenzhen University The daily order of the opening season of the Houhai Campus of Shenzhen University is about 20,000 orders, and under normal circumstances, it is 12,000 to 15,000 orders, but the popularization rate of courier privacy orders is less than 20%. "The existence of a privacy order will increase our courier's workload, and require multiple turnover to get the recipient news. Usually, a package is completed for one second, and the privacy order may take 5 to 6 seconds or even 10 seconds." Obviously. Zhao Xiaomin, an expert in the express delivery industry, pointed out that the current promotion of privacy orders is not technically difficult, but it cannot be simply covered, because this is related to the operating efficiency of the end delivery, which is directly related to the income level of the courier. Therefore, in addition to the complete internal system, courier companies also need to advance with the times on end training and reward and punishment mechanism for courier.

At the end of the year, the privacy order will be basically covered

According to public information, the current express delivery companies such as SF Express and Surporation have basically achieved omni -channel privacy -oriented single coverage. Other major express delivery companies have basically achieved full coverage of privacy single functions. E -commerce platforms such as Kuaishou, Douyin, and Huawei Mall have reached a privacy single -volume cooperation agreement with some express delivery companies. The privacy of the Taobao platform has covered 400 million active users, with a daily order exceeding 5 million pieces.

Late evening reporters tried to place orders on the applets of different express delivery companies and found that the delivery information was automatically hidden on the platforms such as SF and JD.com. You can choose a free "Privacy Face" value -added service, and the delivery page of the express delivery companies such as Shentong Express and Zhongtong Express has not been found to hide the options for hidden personal information.

Yang Daqing, an expert in the logistics industry, believes that there are three main reasons for the current difficulty of being difficult to popularize by privacy orders: First, the newly rising social e -commerce, live e -commerce platforms in recent years as the source of consumer information masters and courier orders. Protecting consumer information awareness; second, as the participating entities in the service market such as the post station, self -lifting point increase, the express service resources tend to be fragmented, lack of informatization or mutual recognition, which will cause privacy SLR for distribution obstacles and be excluded; Third, the cost of information security violations and even the low cost of violations, causing some enterprises or individuals to lack strong motivation for the implementation of privacy. In addition, Yang Daqing also mentioned that there is currently no privacy -oriented order industry standards for the express delivery industry, and the e -commerce logistics and express delivery industries need to accelerate the research and formulation of compulsory standards.

As the top company in the express delivery industry, SF has always been at the forefront in promoting the standardization and transparency of the industry. Since 2017, SF has popularized the use of the "Fengfeng Mantra Facial List" to hide the user information on the courier orders. At present Transport orders; in 2021, SF also formulated the "Provisions on the Management of Privacy Data Security Compliance" to implement a full -link customer data security protection strategy to ensure customer data and privacy security in all aspects. It is worth mentioning that starting in April this year, SF has begun to hide the 6 -digit number information in the middle of the receiver's telephone to further strengthen the privacy of the face order.

"In June of this year, Yuantong basically achieved the full coverage of the express privacy of the entire network except e -commerce platforms." According to the person in charge of the relevant person in charge of Yuantong Express, Yuantong Express in 2022 became the pilot application This special working group specially established a pilot project for promotion and application of privacy, and the company's main responsible persons are handsome. They jointly cooperate with various departments such as network management, operations, customer service and other departments to promote the various tasks of the transformation and pilot applications of privacy for privacy.

The relevant person in charge of the State Post Office said that although the current special operation of personal information security governance in the postal express delivery field has achieved staged results, the postal express industry has lacks unified industry standards in promoting privacy orders. Difficulties in knowledge are not high. In the next step, the State Post Office will accelerate the amendments and standards and standards, improve the personal information protection system of the postal express industry; increase the investigation and punishment of personal information security violations in the field of postal express delivery, and strengthen information from technology, system, and management. Safety risk management and control; supervise the delivery enterprises and e -commerce platforms in accordance with the promotion of security prevention technologies such as the use of privacy orders and virtual numbers to ensure the goal of basic coverage of privacy orders at the end of the year.

Shenzhen Evening News reporter Fang Zhou intern Jiang Jing

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