Express insurement cannot become "rubber puree"

Harvest

On the last day of the Mid -Autumn Festival (September 12), he should have been able to take time to spend time happily, but Hangzhou Xiao Liu was upset because of a SF city courier. He sent a help to the media: "The amount of claims I deserve is 8,000 yuan, why only lose 2000 yuan, three -quarters less." (September 13 "Qianjiang Evening News")

Xiao Liu thought that it should be compensated for 8,000 yuan because the courier 20 grams of gold was 8,000 yuan. This amount was determined according to market price. It is said that the liability of gold is completely in the courier company, and the courier company should pay compensation in accordance with the amount of insurance. But the facts are that the company involved is only willing to compensate 2,000 yuan without given a reason.

In the consumer's cognition, since he purchased the courier inspection service by himself, he should get a full compensation based on the amount of insured, otherwise the insured price will lose its meaning. The two parties are equal contractual relationships. When consumers fulfill their obligations to pay preservation and payable, courier companies should fully fulfill their claims. Previously, the media had reported many similar cases, such as: the root carving ornaments sent by 21,000 yuan were damaged by a maximum of 5,000 yuan; the computers sent by 4,000 yuan were damaged only more than 800 yuan. The compensation is 1499 yuan ... That is to say, regardless of whether the express is damaged or lost, the actual compensation amount of the express company is significantly lower than the insured amount.

Express companies do not compensate for inspection, about three reasons. First, for the sake of performance, you can pay less, and the money saved becomes profit. Accepting the treatment plan; Third, it is believed that this is a civil dispute, and the regulatory authorities will not accept it. Therefore, the so -called courier preservation rules have become casual "rubber puree" in the hands of courier companies, so that they can choose the claim amount from the perspective of self -interest. The approach of express delivery companies not only cause a large loss to consumers, but also damage the credibility of the industry.

The "Postal Law" stipulates that if the insured is lost or damaged by the email, it will be compensated according to the insured amount. The "Interim Regulations on Express" stipulates that if the express mail delays, lost, damaged or the internal parts are short, the express mail should be determined in accordance with the company that operates the company and the sender agreed by the sender. Because the preparation rules are the format clauses that are unilaterally formulated, consumers either have no time to look at it, or there is no room for negotiation even if they look closely. However, the provisions of the "Postal Law" can still clarify the fact that the courier company has not performed responsibilities in accordance with the law. This also reminds us that it is necessary to further improve regulatory measures on the issue of express preservation.

First, we should take the contract template for related issues existing in the premium preservation rules, and formulate a unified standard for the upper limit of the insurance insurance and the payment mechanism to guide and standardize the insured rules of the courier enterprise. Second List non -standard enterprises in dishonesty lists; third, encourage consumers to defend their rights in accordance with the law and reduce their right to protect their rights.

The rules of express preservation should be a fair and impartial rule. It is in line with the interests of the express company and consumers. It cannot be a "rubber puree" that the enterprise is pinching. In this regard, consumers should pollute their eyes and cannot get reasonable compensation in the insured trap of the courier company. Because the compensation amount of the courier company is significantly lower than the amount of insurance, some consumers lose trust in the express industry, and then damage the industry's interests. Therefore, the express delivery industry association shall strengthen the industry's self -discipline around the chaos of prices, and the courier regulatory authorities must also strengthen supervision of illegal infringement. Only in this way can courier insured can bring more sense of security and confidence to consumers.

Source: Beijing Youth Daily

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