When Haidian District Construction of the "One -minute Clock Government Service Circle" is carried out

Qinghe Street Government Service Center/Picture

"If the community government service station can complete more government services that are closely related to the masses, let everyone run less legs, the service is easier and easy to operate, and of course it is better." On August 24th, Ms. Zhu, who lives in the Anningzhuang community in Qinghe Street, is in the community. When the government service station handles the medical insurance designated hospital change procedures, "the service content of the community government service station is more comprehensive, especially this year, it feels more obvious. Worry -free. "

This year, strengthening the construction of community (village) government services, and vigorously promoting the full coverage of community (village) government service service in the district, which has become one of the key tasks of the District Government Service Administration. Ma Xueyin, director of the District Government Service Administration, introduced: "At present, under the guidance of superiors and work spirit, the District Government Service Administration has formed the" Haidian District Government Service Administration Party Member Cadres to enter the community and send service action plan ". , Comprehensively promote the standardization of community (village) government service standardization work to ensure the construction of the Haidian District 'one -quarter clock government service circle' by the end of the year. "

The last "one kilometer" for private services for private affairs

On August 18, the District Government Service Administration organized a training session of global party members and cadres to enter the community and send service action mobilization deployment. The meeting first learned the work content of the "Haixian District Government Service Administration Party Member Cadres and Cadres Entering the Community and Sending a Service Action Plan", uniformly deployed the operation, and clarified the work goals, work tasks, division of tasks, and work requirements.

Ma Xueyin said that the "entering community and sending services" activities should be used as an important measure for deepening party members to contact the mass mechanism, and as an important way to participate in grass -roots governance as party organizations and party members and cadres in government agencies. During the service process, the party members and cadres of the District Government Service Administration must have the spirit of responsibility and the owner of the owner, consciously enhance the sense of responsibility and mission, and contribute the wisdom for the construction of the Haidian District "one -minute clock government service circle"; Communication and coordination, learn to solve problems, and continuously improve your comprehensive quality and skills; explore the characteristics of integration and development of party building work and government service work, vigorously promote good experience and good practices, and strive to serve the community.

The standardization of community (village) government services is not only an important livelihood project in Beijing 2022, but also a key task for building a "modern strong district, high -quality Haidian" and promoting high -quality development of government services. Ma Xueyin said that the District Government Service Bureau will give full play to the role of party organizations in the service center, implementing major tasks, promoting political leadership in economic development, supervision and implementation, supervision and guarantee, and the standardized construction of community (village) government service The primary task is to grasp. The overall party members and cadres go to the front line of government services in the streets and communities (villages). Through the actual "inspection", "gang", and comprehensive "promotion" methods, they will combine the practical and experience services of private affairs and experience services. Combining the research and specific guidance help, collect and organize and feedback issues with the combination of problems to improve the problem, ensure that the community (village) government service service standardized construction is fully covered, and strive to build the "one -minute clock government service circle" to comprehensively improve the convenience of the masses to do business. In terms of degree and satisfaction, comprehensively promote the upper steps, levels, and effective results of party building and government services in the government.

"Unified Supervision Platform Performance Evaluation System" boosted government service service quality

While promoting the standardized work of community (village) government services, in order to further enhance the awareness of responsibility, service, and striving for excellence, enhance business literacy, create a good service environment, district government affairs, and district government affairs. The Service Administration took the initiative to innovate, developed the "unified supervision platform performance assessment system" and was officially launched. Through the system, the daily performance assessment of government service staff was conducted, further strengthening personnel supervision and management, and promoting government service service to improve quality quality effect.

The relevant person in charge of the District Government Service Administration introduced: "The system can configure multiple performance schemes for a percentage system according to different assessment needs, and converts the traditional manual assessment into system assessment. The management goals of the management have greatly reduced the consumption of manpower and material resources. "At the same time, the assessment content on the system is fine and comprehensive, including job responsibilities, work discipline, business ability, service etiquette, mass satisfaction The assessment establishes a system, scientific and complete architecture.

The "unified supervision platform performance assessment system" created by the District Government Service Administration can automatically calculate the business proficiency of the window personnel during the assessment period according to the duration of the personnel of each window, and use the feedback from data science to each time The business level of the window personnel is used as a reliable basis for business training to form a benign working mechanism of "assessment and promotion training, training strong business, business quality effect"; The main indicators of the assessment are the targets, advanced, promoting development, and striving for efficiency, and help improve Haidian government service.

Next, the district government service bureau will make full use of the assessment system to strengthen the management of government service staff, increase assessment efforts, continue to improve the service efficiency of government service staff, and strive to create a good government service environment in the region. (Reporter Jingtian)

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